Dropped off after hours. Was fine.Jeffrey P.
Customer Reviews for Firehouse Towing and Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location provided A++ service! We were in dire need of a truck fast and the employees were extremely fast, efficient, and friendly. They offered us water, gave us a stress ball that looked like a battery (pretty cool), and hosted a very interesting and friendly conversation. I would highly recommend this location to all my friends and family. It is no surprised that they have an aware for top 100 uhual service providers on their wall.Thomas R.
Every thing went quick and easy. Only thing that could be negative is dog hair all over the seats but I have dogs too so I understand!DARLENE S.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.FREDERICK Y.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.James B.
ALLY WAS AWESOME! Answered all questions and concerns. She just makes you feel comfortable. We will be back again!Gerald F.
Easy check in and check out.RONALD R.
It was great!! Everyone was very nice and explained it all.Dee V.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.VICTOR F.
Very friendly and helpful.John B.
Very friendly.Dianne B.
Customer did not leave a comment.Ron L.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.ALLISON F.
My pick-up location was moved to this place, more than 20 miles away from my requested and confirmed location. Was really peeved to have to drive out this way (40 minutes each way, 80 minutes total) just to get a truck.ZACHARY T.
The lady and gentleman running the location were extremely kind and helpful!!!PATRICIA G.
Customer did not leave a comment.James W.
Incredibly kind and helpful agent. Efficient and organized.DANIEL G.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.SHAWN C.
Thanks to Ally and crew!Allan S.
Everyone that helped us was both professional and personable. They took extra steps to make sure the 26 foot truck was ready to go. The only issue is that the truck only had 3/16 of a tank of fuel. This makes it difficult to gauge your final fill-up. That said, they did offer a small credit for the low fuel.GORDON R.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.JATIN P.
Customer did not leave a comment.MATTHEW G.
Everything was quick and easyTony T.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.MARION D.
Customer did not leave a comment.John P.
Customer did not leave a comment.Robert M.
Great people. Deserve a big shout out for helping usJUDY S.
Customer did not leave a comment.Roger G.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.William B.
The place was not well maintained. There was trash everywhere. I couldn't get out of there quick enough.William R.
Customer did not leave a comment.WILLIAM D.
Have the gas tank full. Have it returned full. Rented 2 - 26' trucks. One had 1/4 tank of gas. One had 1/8 tank of gas. With gas pipeline issues, had to go ( find) a place that had gas.... almost on fumes before we found one .Samuel C.
Quick and easy folks to deal with.Kristen N.
Customer did not leave a comment.Mark H.
Very friendlyJoshua R.
Uhaul trucks are not well Maintained by the company. The office personnel never know what shape the trucks are in. The transmission slipped on the truck I used locally. The office workers were very pleasant to talk with and got me in and out quickly. She fixed the issue that I had when I did my online reservation. Highly recommended!Sharon T.
Will rent from this location for any future needsDON M.
Customer did not leave a comment.CHARLES T.
Customer did not leave a comment.Ramon R.
Customer did not leave a comment.Kevin M.
They were very helpful.KELLY R.
Great location. Good folksJASON L.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.DAVID T.
When asked to take a pic if the truck location, the instructions stated that the location could be given permission in settings. 20 minutes later and we could not find it. Then the system decided we no longer needed it to move forward. Check that your instructions work the same for Apple and android!SARAH D.
Customer did not leave a comment.ANITA G.
Customer did not leave a comment.Ashley B.
Very nice people that work there. Very helpful.TIMOTHY B.
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.JOHN L.
Staff should make the check-out experience the only function that they perform at the time they are dealing with the customer. While I was being checked out with my trailer, the person helping me stopped to engage in a three way conversation with other people working at Firehouse Tow, stopped to answer her personal phone and stopped to answer a personal text message. The whole check-out procedure took 40 minutes which is excessive in my experience.Keith H.
The lady that helped us was knowledgeable, polite, and informative. Would definetly leave a good review for Firehouse Towing!!!KEVIN H.
Customer did not leave a comment.David K.
Customer did not leave a comment.David K.
Ensure the equipment is attached properlyDennis K.
Mystery charges were added to my account that did not add up to the total being charged. Since I dropped off after hours, I called to question the charges. I talked with Jennifer who created the charges but who said she could not look up the specifics of the invoice to tell me what the charges were. This is completely illogical and a form of theft.Leonard W.
Great service fast friendly peoplesteven G.
Great staff, very friendly and helpful. Probably one of the best uhaul locations Iv ever been to.LLOYD E.
Ordered Uhaul for 8am. They were late getting to the office, then she made no attempt to hurry so we could get going. Worst of all her kids were very rude and disrespectful to us. Worst Uhaul vendor I've ever used.KEVIN M.
Customer did not leave a comment.peter D.
Customer did not leave a comment.Michael E.
Muddie parking lotSpencer J.
Customer did not leave a comment.Laura S.
Very accommodating with schedule revisions that needed to be made. Everyone was friendly and helpful!Fain S.
Customer did not leave a comment.craig J.
Customer did not leave a comment.John J.
Customer did not leave a comment.Lindsey J.
I dropped the trailer off early (after hours) because Monday was a holiday. I was surprised that I was charged an extra day.Donald B.
Found after hours electronic app cumbersome as it only works at the drop off site. There was no after hours key drop off. The site is weirdly located in a one way location where you can't drive large trucks under a low rail trestle in one approach to site. A bad combination for older drivers not completely familiar with the area.John J.
Hard to find by auto navigation system but super wonderful lady took care of me very well. I wish other staff could be as pleasant as she was!!!!!!mike B.
This location was closed I have no real opinion on this location.Barton M.
Customer did not leave a comment.Peter R.
Customer did not leave a comment.William E.
Customer did not leave a comment.Penn S.
Customer did not leave a comment.William A.
Customer did not leave a comment.Selina B.
These good old boys were great. They spoke English. I could understand everything they said. They were polite and courteous.Palmer S.
Customer did not leave a comment.Guwana J.
Customer did not leave a comment.lisa H.
Exceptional customer service! Everyone was very friendly and went above and beyond in helping ensure my trailer was hooked up properly and that all the lights and blinkers were working before I left. This was one of the most pleasant experiences that we have had with Uhaul in a while. We will be coming back to this location again. It's nice to have another location in our area to rent from now. Great service and great people!Angela G.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.Austin M.
Customer did not leave a comment.Tracie H.
Customer did not leave a comment.Gregg M.
Customer did not leave a comment.Jessica M.