Customer Reviews for Firehouse Towing and Recovery
(U-Haul Neighborhood Dealer)

215 reviews

1108 Davidson River Rd   Pisgah Forest, NC 28768

(828) 877-2006

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(828) 877-2006

1108 Davidson River Rd
Pisgah Forest, NC 28768

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Dewey A. 
Rating:
1.0

never have the moving products in inventory. over charged us and could never fix it. takes them fpr ver to do simple le tasks.

Charity M. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

I've rented several times over the years in various locations. This experience & the customer service was by far the best experience yet with renting a vehicle. I was fortunate to have a close to new vehicle which took all stress off about breakdown issues. I absolutely will use this facility again for any future needs. As far as commenting on any "improvements", I'd say the name threw me a little when it said a towing company. But when calling 2 other facilities & they all referred me there, it was not an issue.

Lynn O. 
Rating:
3.0

This location served us well . We had a truck rented with an email confirmation. On the day of pick up there was no one at the ecusta location. After several phone calls we were given the option of going to the Davidson River rd location. In pisgah forest. This location took care of us well.

Anna F. 
Rating:
2.0

Have the paperwork filled out correctly by the person doing the rental so the equipment can be returned where the customer asks to return it. I wanted to return the equipment in Florida and the paperwork indicated North Carolina. I pointed this out to the person and I was told it didn't matter and for me to call when I got to Florida to arrange the return.

Greg C. 
Rating:
5.0

Not a thing. I needed a small vehicle in a pinch to move a piece of furniture. I'm not from the area and didn't know this location existed. I stopped first at a uhaul location nearer the main road into town, which didn't have one of the cargo vans. That uhaul rep checked to see if a cargo van was available nearby, and found one at 1108 Davidson River Road. He reserved it immediately, and I drove directly there. Angela at 1108 was GREAT. We chatted briefly while she was finalizing my rental. The cargo van was great and exactly what I needed. I returned it that same day with no issues. It was a great experience, and if I find myself in need of another cargo van in or near Brevard again, I will definitely go to this uhaul location!

Annie M. 
Rating:
4.0

The online checkin process was more difficult than anticipated. It told me which lockbox the key would be in by didn't give me a code. Ultimately I had to go inside (thankfully the office opened only 30 minutes after I was scheduled to pickup the truck). The office folks were very kind.

Jana E. 
Rating:
4.0

Check trailers better had a flat tire had to keep putting air in tire every couple of hours couldn't afford to waste hours at a tire shop had a deadline to closing

Kerry R. 
Rating:
3.0

This was the third location visited that would accept the truck return

Kenneth B. 
Rating:
5.0

Very kind and helpful

Kasey H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

We set up another drop off location in Hendersonville but when we got there they were no longer a uhaul drop off location. That is why we had to go to this other location which was much further away.

Steven R. 
Rating:
5.0

I've used this location a couple times and he is very helpful.

ROBERT R. 
Rating:
5.0

original drop off refused to take the trailer

kenneth D. 
Rating:
2.0

Customer did not leave a comment.

Dee E. 
Rating:
5.0

Very helpful. Family operation.

David W. 
Rating:
1.0

I want my money back. You are theives!!

Anthony M. 
Rating:
3.0

I reserved a 10' truck, but had to take a 15' after about 30- 40 minutes to process paperwork due to internet availability & difficulty completing uhauls contract. Truck bed was not swept out previously. Nice truck otherwise: everything worked and adequate power. Drop-off was uneventful: left key in orange box.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

Closest dealer was no longer accepting drop offs-was required to make one hour trip to drop off location.

BUCK C. 
Rating:
4.0

Customer did not leave a comment.

Amaraporn H. 
Rating:
5.0

Wonderful staff

Connie D. 
Rating:
5.0

Customer did not leave a comment.

tom A. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer service was great!

Mary S. 
Rating:
3.0

Too far from my home. Had to drive over an hour to reach the location. No one at business to help me. Lot was full with no place to adequately park trailer.

Patricia A. 
Rating:
4.0

Parking and access are not the best but everyone was professional and helpful.

Pete R. 
Rating:
5.0

Tell u haul to do cruise control

Kasaundra D. 
Rating:
4.0

U-Haul sent me to a location that does not except trailer returns, only trucks. That place gave me the address for a place to return the trailer. It should have been the place U-Haul should have given me in the first place, since it was closer to my property and I had to back track in order to get there. Not happy with U-Haul scheduling personnel!

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

HENRY M. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Cordial service, attentive to replacing defective equipment promptly.

James A. 
Rating:
5.0

Enjoyed speaking with the knowledgeable staff, who were very helpful. Easy, fast, efficient!!!

Janet H. 
Rating:
1.0

Make sure to triple check all gauges upon return. Take multiple pictures of everything! We drove 13 miles total and refilled van before return at the 7/8 gas mark. The total uhaul rent was about 43$. I was charged over $170 because this location made an error in reading the gas gauge and marked it at 3/16 tank. I had to take 2 hours out of my day to resolve this issue. The area manager who was at this location was not reasonable nor cooperative. We had to show up in person to explain this entire situation and how logically we could not have used as much gas as they had stated. They finally found the picture to prove our point with mileage and gas. The area manager was not very apologetic nor did he say they were entirely in the wrong. If we had not followed up on this problem, nothing would have occured to amend the issue. Some people do not have the time to deal with this. He proceeded to charge us what we correctly owed. If it were my business, I would have refunded the entire rental out of human decency. I know people make mistakes but to not accept responsibility is unprofessional. Part of me thinks this has happened at this location before to swindle in some extra money. I'm not a conspiracy theorist but this experience definitely raised some flags. I advise anyone to use another location so you do not have to run into this problem. If you have to use them, take pictures and keep receipts of everything. Record and copy all documents they give you.

Jack W. 
Rating:
3.0

Expected equipment to be inspected before leaving with the 5 x 8 trailer. Bumper rails each side near entry were broken off hanging. I needed to tape up to avoid damage to items being packed. Upon finishing packing the trailer at home it was visible a tire was severely under inflated. I called the authorized dealer to schedule a repair. They said to bring it in but it would be a charge for them to repair or replace the tire. What!!!?? Charge me when they rented it in this condition as an authorized dealer? They said I had to call Uhaul for service. Uhaul rep sent setvice person out who replaced leaking tire. Service man was prompt and excellent. Just dissatisfied with customer service from dealer I rented from.

John D. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
1.0

Refused to take rental made customer drive to another location

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

They were not ready for us when we went to pick up and trailer was hard to get to. Wasn't cleaned out.

PAMELA R. 
Rating:
5.0

Excellent customer service

ROYA S. 
Rating:
5.0

Customer did not leave a comment.

Graham W. 
Rating:
3.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Easy drop off. Nice people

CHARLES B. 
Rating:
2.0

Uhaul changed my reservation that I made weeks in advance to somewhere 40 minutes away, that I had no way to get to. Then, turns out they also changed my reservation to the 24 hr online thing, without any knowledge as to whether I even own a smart phone or have data, or have service there. Turns out I didn't have service and the person who helped me didn't know what he was doing. Trying to find the key with the code and multiple locks on the side of a building was like being in an escape room...

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Lesley S. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Nice folks.

CLIFF T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
3.0

Only one person working on a busy Saturday is a problem.

Pamala W. 
Rating:
5.0

Ally was absolutely amazimg and helped so much!!!

Lyn L. 
Rating:
3.0

your web check in is very difficult. i had difficulty accessing it and went home and after playing w it discovered i needed to be at the rental location to check in. had to drive miles back. and the picture thing. never did work. bad frustrating experience. 99cents a nile and 20fot not using the web check in is exorbitant

JAMES R. 
Rating:
4.0

She was helpful One suggestion. Tell customers that there is a train trestle on the road after you turn left. It is too low for a 20-foot truck and it is not easy to turn around.

James S. 
Rating:
1.0

Everything that had been on the floor of the uhaul was wet and my moving boxes broke. I was moving a lot of fragile items. I also got charged for extra mileage when uhaul is the reason I went over the limit. I will not be using uhaul again.

Mary A. 
Rating:
5.0

Keep the great work up.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

JEFFRY H. 
Rating:
5.0

Very helpful had the supplies I needed waiting on me

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

JODIE B. 
Rating:
3.0

It was hard to find the office when I entered the site, but the representative came and found me pretty quickly. She was helpful and nice.

Anson I. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

This store was very helpful! When we we went to return there was a Uhaul store close to where we staying. I storage in bradennton,fl. Their ad stated they had trailers. Went to see if we could return the one we rented to that location. I have not complained about anyone in years. But this guy was the biggest jerk I have encountered maybe ever. It was Friday afternoon.. Would ever recommend that location to anyone!!!!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

The chains were too low on roadway and caused sparking.

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Friendly, competent, attentive staff.

MICHAEL H. 
Rating:
2.0

Wouldn't recommend Uhaul period

Heather G. 
Rating:
3.0

Customer did not leave a comment.

NICOLETTE R. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

FANTASTIC customer service!!! Super easy drop off and rhey made the whole thing must leas stressful!! Thank you soooo much!!

LYNETTE L. 
Rating:
5.0

Customer did not leave a comment.

Laura Y. 
Rating:
1.0

My experience didn't start well when I tried to reserve a truck for eight hours. For some reason the website wouldn't let me pick up the truck after 6 a.m. So I reserved for four hours thinking I would tell the rental agent when I picked it up and extend to eight. But when I arrived to pick it up the agent said he didn't have a truck available for eight hours. So I called u-haul customer service who were very helpful and directed me to another location. At the second location, Firehouse Towing, they had a truck and in the conversation I mentioned my misstep with the first reservation. The man checking me out, who said he was a regional manager, seemed to sympathize and said there were constant problems with the reservation website. He then said that since by then I wouldn't have the truck for eight hours without going past their closing time, he would wave the after hours charges as long as the truck was back by 8 a.m. the next day. I returned the truck that evening but after they were closed. When I received the invoice I had been charged the $20. I called Firehouse and the woman I spoke with said she would look into it and get back to me; she didn't. I called the following day and was told by someone who could use some customer service training that the man that rented me the truck doesn't remember waiving the after hours return fee. Okay, it's only $20, but combined with the website experience, atrociously dirty truck, and the duplicity and nastiness at Firehouse, I think I'll be looking for my rental trucks elsewhere in the future.

JAMESHOLDEN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

Didn't give a discount because the gas mileage was wrong and had to pay even more

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

This was a seamless experience and staff was accommodating my needs with the best customer service. There is nothing that could be Chamorro improve their service.

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Customer did not leave a comment.

Michele I. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Dropped off after hours. Was fine.

Jeffrey P. 
Rating:
5.0

This location provided A++ service! We were in dire need of a truck fast and the employees were extremely fast, efficient, and friendly. They offered us water, gave us a stress ball that looked like a battery (pretty cool), and hosted a very interesting and friendly conversation. I would highly recommend this location to all my friends and family. It is no surprised that they have an aware for top 100 uhual service providers on their wall.

Thomas R. 
Rating:
5.0

Every thing went quick and easy. Only thing that could be negative is dog hair all over the seats but I have dogs too so I understand!

DARLENE S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK Y. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

ALLY WAS AWESOME! Answered all questions and concerns. She just makes you feel comfortable. We will be back again!

Gerald F. 
Rating:
4.0

Easy check in and check out.

RONALD R. 
Rating:
5.0

Thankls

Ayman K. 
Rating:
5.0

It was great!! Everyone was very nice and explained it all.

Dee V. 
No reviews have been submitted for this location.

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