Customer Reviews for Firestone of Gautier

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Firestone of Gautier

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STEPHEN G. on

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When the customer picks up the trailer, need to have staff be the ones to attach the trailer to the customer's truck; not the customer. And the same on the return. The inability of the business to modify the bill to reduce of a service not provided, and have the customer deal directly with U-Haul for the refund is not good. If this is a software problem out of the business ability, then U-Haul must address.

Brandi F. on

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Suzanne W. on

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Steve was gruff, unprofessional, and rude.

Rebecca W. on

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The guy knew I was moving from Foley Alabama to Gonzales Louisiana from storage to storage. At least I know I told him that. He gave me a two day rental with one day being the fourth of July. He could have given me at least a 3 day renral because his actions caused a huge problem once I got to Louisiana because apparently its ok for Tiffany at picou construction company to be intimidating and awfully rude to customers. Also return place was ridiculously misunderstood being that there is a picou's building supply in Gonzales as well. I would never ever recommend uhaul. Im going with budget or penske should i ever need to next time.

Sylvia R. on

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The Gautier site seems efficient and everyone was courteous. There is no place for this as it is site specific. However, I was not notified in advance that my pick up site had changed. Fortunately, I called and found out. These sites are not that close together and it would have been very inconvenient if I had first gone to the original pick up site.

Lofton C. on

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Danny S. on

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Excellent service and very accommodating.

Breland B. on

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Dominic L. on

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james O. on

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JOE S. on

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This location has the most friendly staff and I will definitely use them again.

Tony S. on

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Elmer M. on

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Mark S. on

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cecil C. on

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firestone was exellent!!! jerry,s pawn was a JOKE,

Patrice M. on

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Pricing per mileage

Jackie M. on

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Denver M. on

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I reserved a motorcycle trailer and was told to pick it up here, everything was a go. Sorry to say that was not the case at all. Uhals lack of communication as a company is humorous at best. The man Steve at the Firestone was a huge help. Wish the same could be said about you guys.

Stephen V. on

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Provide clean equipment. Rental truck that I was provided had 135,000 and was rode hard and put away wet. Truck was filthy when I got it on the inside cab, smelled of smoke.

James T. on

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Nice job and thank you !! Jim

Billy W. on

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Chad AND Lydia D. on

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Steven S. on

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Camille W. on

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Personnel charged me twice for the truck even though I told him I already paid two weeks ago. UHaul customer service had to help the store where I picked up the car transporter before I could rent the car transporter.

JOHN N. on

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John C. on

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DAVID J D. on

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Lavonne K. on

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My experience with UHaul was easy and service was excellent.

John D. on

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Justin S. on

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The guy at this location wasn't helpful at all. The customer service was horrible. He could have come outside or gotten somebody to help my girlfriend and I hook up the trailer but he didn't. He just gave us the paperwork and said here you go. It would've been nice to have an extra hand because my girlfriend couldn't help lift up the tongue of that big trailer. Also, the guy was late. I understand that we were a little early but he wasn't even there by 9. He was about 15 min late. Overall not a good experience. I won't return to this location. What needs to be improved is the customer service. When wrapping up with a customer simply ask them "Is there anything I can do to help?" or "Any questions that you might have?" Go the extra mile, not just enough to get by. I just paid you $300 so it'd be nice to have a little better service than what I received.

Gene A. on

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Customer did not leave a comment.