I dealt with two locations, the Mississippi location was understaffed and not equipped. Customer service was nonexistent.
Charles T.
Firestone of Gautier
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gautier, MS 39553
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Customer Reviews
- 2.0 Average Customer Rating
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When seeing the MAJOR damage to the truck & trying to get them marked with the X stickers by the dealer he refused stated I paid for the insurance he will file it on there as he has before, filing insurance claims on same damages multiple times is fraud! After video and recording of conversation I called uhaul 800 number explained EVERYTHING they insisted I keep the video for future claims that he will be filing.
Tammie T.Had ordered shipping blankets they had none and told me I didn't want them any because they were nasty. Didn't come out side to help hookup the trailer. “. Told me if had don't call him he was going to play golf.†So you tell me how would you rate them?
Anthony T.Location and equipment was great. Awesome customer service
Lee P.When I made the reservation, I tried to change the drop-off time because I knew that I wouldn't have it back by the next morning at 10am. I told the person at the desk about this and he said that as long as I had it back by 3pm, I wouldn't be charged for another day. This was incorrect, I was charged for another day. They also didn't have the furniture dolly I reserved, so I had to buy one at Lowe's. They charged me for a utility dolly and furniture pads automatically for some reason, I called U-haul and had them refund this amount.
Joseph M.