Customer Reviews for First Choice Market
(U-Haul Neighborhood Dealer)

279 reviews

801 Walsen Ave   Walsenburg, CO 81089
(Top of the Hill on the West Side)

(719) 738-3559

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(719) 738-3559

801 Walsen Ave
Walsenburg, CO 81089
(Top of the Hill on the West Side)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck had multiple mechanical problems

Edward P. 
Rating:
4.0

The cab smelled like pee.

Cheryle J. 
Rating:
2.0

The Truck I located and set as a reserved Truck was never available on the reservation day I saved. It was located in another town 50 miles away and not the correct size I ordered.

david S. 
Rating:
4.0

Had to drive 100 miles round trip to pick up trailer. My confirmed reservation at the Trinidad co locations was a lie. No trailer available in Trinidad as was confirmed by uhaul. No very happy about that.

Louis E. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
1.0

The truck cab was very dirty with old bottles inside and nasty spills all over console and window. They did not have ANY blankets and we reserved 3 dozen. The truck bed was full of dirt and hardened mud throughout and down the ramp. Will NEVER rent from this location again.

Christopher E. 
Rating:
2.0

Rude employee— enough said.

Adam K. 
Rating:
2.0

Rude employee— enough said.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Julio L. 
Rating:
5.0

Everything was great!

austin J. 
Rating:
3.0

Its in a grocery store and you have to wait a while to get service. Your phone app is horrible. It wouldn't let me take a photo to drop off after hours.

CURTIS D. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

NIGEL R. 
Rating:
5.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

Travis H. 
Rating:
4.0

Customer did not leave a comment.

c Gaye D. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

More inventory. They were very nice and helpful, though!

PATRICIA P. 
Rating:
3.0

It was very slow service. The people didn't act like they knew the process very well. Or maybe they were new and didn't ask for help.

Jodi S. 
Rating:
3.0

Long wait because staffing was short but very helpful once received help

KEVIN R. 
Rating:
2.0

in a grocery store. 1 person, 1 computer, very slow.

Mike S. 
Rating:
4.0

I did not get the dolly I rented. The attendant at the Pueblo location was unaware I could of rented the trailer u walsenburg for a two way rental being I live in the area. I could of saved like $50. Disappointed to say the least

Jennifer H. 
Rating:
3.0

The dollies I asked for were not included. The truck had not been swept. There were furniture pads which I did not order, and they were dirty and not folded. I want sure where to go to pick up the keys; there was inadequate signage. The person I talked to was very helpful.

Stacy A. 
Rating:
5.0

Customer did not leave a comment.

Craig Y. 
Rating:
5.0

Efficient

Lyndon C. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
1.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
2.0

Don't charge people additional 40$ for " wrong destination fees" when that was the prescribed location for drop off and I would have personally checked the truck in on the app as instructed, however there's absolutely no internet connection out in the boonies and try after try I was unsuccessful. So the additional 40$ charge is bullshit.

Joshua W. 
Rating:
4.0

Customer did not leave a comment.

don M. 
Rating:
3.0

You added an extra $88.00 in taxes.

Leonard B. 
Rating:
5.0

Easy drop off with the U-HAUL app.

Roger M. 
Rating:
5.0

Train your 800 phone reservation personnel to listen to future customers. I have been using your services for over 40 years and this last encounter was absolutely horrible. The person I spoke to today did refund part of the charge, but stated that I could not speak to anyone about the unprofessional,rude and complete handling of my request for this rental. There are many people with much better people skills that would appreciate a job that have better customer service for future customers. The person that did not listen to my request and entered incorrect information made this a complete unfavorable experience.

Roxanna M. 
Rating:
3.0

Customer did not leave a comment.

MARK N. 
Rating:
3.0

Service in and out was difficult, I left the container better than I found it and some confusion about getting the final check out and receipt. However, it is the only rental in the vicinity and I was glad they were there.

calvin S. 
Rating:
5.0

Customer did not leave a comment.

Kenin B. 
Rating:
5.0

Very helpful and explained to me that I got robbed by the pickup location.

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Great job

kye P. 
Rating:
1.0

Customer did not leave a comment.

nikki G. 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Customer did not leave a comment.

EVERET S. 
Rating:
3.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

No improvement needed for this location. Everything/one was on point. UHaul Corporation, however, needs to be upfront and honest about that extra deposit they hold on your card if the gas is not replaced. An additional $75 hold was placed on my card and when i called about, i was told that they did not see that extra hold. Thank goodness i had the extra available on the card. Otherwise, my rental would not be approved. At the end, I got all my deposit back. Just let us know so we can plan accordingly.

Brenda P. 
Rating:
3.0

Customer did not leave a comment.

david R. 
Rating:
2.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

Customer did not leave a comment.

Jeremy L. 
Rating:
4.0

Customer did not leave a comment.

Max V. 
Rating:
5.0

Customer did not leave a comment.

Desirae S. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Mark was great to deal with.

JOHANN R. 
Rating:
4.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Morris B. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Keep your truck clean!

Thomas H. 
Rating:
3.0

No one was dedicated to assist UHaul customers so we had to wait quite a while until we could pick up our dolly. They were very nice to work with however once someone assisted us.

willim V. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
3.0

There is never anyone available at the drop off location. Share app doesn't always load to use.

John F. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Make more drop off locations available

Brandon A. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Order somewhere else, the hassle is not worth it.

pam R. 
Rating:
4.0

Signage indicating check in desk is inside First Choice.

Shelby J. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

I was charged an extra $22.46 that I was told was a deposit and I have not been refunded. I was told the gas tank was full it was not!!! I returned it full, the attendant was very friendly but obviously not experienced enough with the truck .

Theresa G. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great customer service. In and out in no time.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

Brian N. 
Rating:
3.0

Just a little bit more training for the employees. they were very friendly and helpful but has some issues getting it set up.

Joe R. 
Rating:
5.0

Very good Uhaul location. Mark and Cody knew their job and were friendly and efficient. In and out quickly.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

Donna M. 
Rating:
1.0

train employees, the man who hooked up the trailer did not tighten the hitch properly and it came off and scratched and dented my tailgate.i am waiting to here from the u haul dealer about fixing it.

Michael P. 
Rating:
5.0

Excellent service assitwd unloading my car and trailer fast so I could get to my vet for my elderly dog. After traveling cross country staighr

david W. 
Rating:
5.0

The people was very nice and helpful and the equipment very good, it gave me no problems,I sure would recommended. I am very pleased with the service.

Mario L. 
Rating:
5.0

Customer service was above and beyond. This was an emergency rental where my wife had to pick up a trailer on her own and the staff went out of their way to accommodate

Steve B. 
Rating:
5.0

Great help in a low income town.

John C. 
Rating:
5.0

It let me order a pick up truck, but this location doesn't have one. No reflection on their service though, they checked me out, no problem. However, the price changes because the 10 footer costs more for flat plus mileage.

Kenya R. 
Rating:
4.0

Customer did not leave a comment.

Chuck H. 
Rating:
4.0

By no fault of uHaul, it took nearly 45 minutes for a customer service rep to come to the counter to check in my trailer. After that, the service was fine.

zach M. 
Rating:
5.0

Hr8

CHRIS M. 
Rating:
4.0

wish the unit had speed control

william R. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Brad E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Edward P. 
Rating:
2.0

The person who helped me did not know the UHaul procedures. She had to keep asking someone else.

Victoria B. 
Rating:
3.0

First Choice Market in Walsenburg was excellent. I rated the experience average because I initiated the U-Haul rental agreement online and requested a tow accessory kit for 24.95. I received a confirmation by email and called U-haul the next day to change the pickup date but the phone rep said that there was no reservation. I asked several questions and what she said was, "If there was a reservation I would see it, but I don't see it, so there is no reservation. I would see it if it were canceled and I don't see it." She made me a reservation and when I asked to add the tow kit, she said that she could not add that and I would have to get it at the location of pickup. Then, that evening or the next day I got a confirmation that my tow accessory kit had been shipped to me. This, to me, was all quite incredulous but really had nothing to do with the First Choice Market who were wonderful in getting our auto transport hooked up.

angie D. 
Rating:
5.0

Stress free! Thank you-

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Train personnel therough

Louise B. 
Rating:
3.0

Customer did not leave a comment.

Billy L. 
Rating:
2.0

Customer did not leave a comment.

Frances B. 
Rating:
4.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
No reviews have been submitted for this location.

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