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LAWRENCE D
Customer Reviews for First Choice Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It all started with a young lady who took a great deal of time getting all the info into the computer and then had to leave. Another person came in to finish the reservation and had to start all over. My time is also important especially since I was trying to load up and travel over 500 miles BUT that wasn't the worst part....I told both representatives that I wanted the only 5' X 8' they had left on the lot AND that I would pick it up the next morning BUT not only were they going to charge me for that day the second person had down and tried to get me to take a 4' X 8' trailer....
CALVIN SI live 9 miles from this drop off location, my car was back in NY state, so I had to hitch a ride to get to my place where we are moving to....they told me they do not offer rides for customers returning trucks to get home.
Robert VCheck out process was very slow due to ipad and internet connections.
Glenn RStaff there was exceptional.
GERALD Hnothing to review it was a drop site with no people so easy in and out process.
Kenneth RSupply Spare Tire And Locke For Trailer Doors !!!
FRANK SVery kind and friendly
Dawn ETime to upgrade your server's U-Haul the computer is slow and seems to be running on Dial Up It's 2025 not 1999
LEON GI booked the tuck 2 days before. When I arrived the key box was empty. I got the truck 30 minutes away after calling to the customer service. The truck was dirty. The driver’s mirror was broken.
IGOR CAlways good experience using first choice in Walsenburg
Dustin MAbsolutely awesome and nice as they could be.
DAVID WWaited over ten minutes as the employee was repeatedly called to the desk. When the employee got there he started to tell me how “I could have made it alot easier if I had used the app to check in the equipment. Waited another ten minutes for him to finally come outside and simply do his job. Absurd.
JONATHAN BThere great people n truck was very nice n big....
CONNIE MFor got the blankets after mentioning them. But when we went back were very helpful.
susan vKeep up the good work! Give all U-Haul employees a raise in pay !
SCOTT CIt is every good ,and we well be back.
ROBERT Sthese people were awesome
EDWARD PThe trailer towed well, and customer service was excellent.
Cindy MMake the reservation available to the renting facility earlier than two days ahead of time. Would be nice to be able to confirm details on pick up earlier than two days.
Lola SThe place we picked up from had horrible customer service they treated me like others were more important and I was wasting my time. I got lied to and when asked why it was fixed I was told he did what he could and then hurried me to do his checks since he had more important work to get back to when we were trying to ask him about the procedure of how unclean the truck was. If I had another choice I would have cancelled them and probably should have
Vanessa NWe were 3 hours late and they charged me for a whole other day The truck leaked really bad and took an extra day to dry stuff off We were really late getting it back to begin with but shouldn’t have charged a whole day for 3 hours late And another thing We were charged for more miles than we actually drove It was supposed to be 29.99 per day???? They charged 40.00 per day So a lot of misinformation Wouldn’t do that again
Kathleen BI picked the unit up at 5pm on Sunday and returned it at 11am on tue and still had to pay for 5 days. Now you can rent out the unit again while I’m still technically paying for it and double dip. It sucks you don’t have a daily rate. As well, the dude at the rental place was fairly uneducated as to who to call or what to do if has problems and seemed just somewhat disinterested in helping…
John RThe truck I reserved was not there. Two reservations were taken for the same truck. Had this not been a small in town move this would have been a serious issue. I wasn't happy.
Donald MGot canceled on multiple times and the guy I finally rented from didn’t know much at all.
Joseph BMaitence on your trailers
Connie MDon’t make people wait to turn in equipment. And have answers when customers ask why they are being charged extra.
Joyce LWonderful customer service!!!! Wish all your agents were this Great!!!
Chenin BIt's a grocery store that opens up at 7:00 a.m. in the morning. I arrive shortly after anticipating dropping the trailer off before I had to go to work. Turns out nobody is there that knows how to check in a U-Haul vehicle. So I had to tow the trailer another 50 MI turn around I'm driving another 50 mi back. And do this all within the 24 hour.
JOHN YThe trailer fenders had mud covering the entire front portion of the fender.
Jack RMake sure rentals are clean. Our initial one was caked in mud. We had to request different trailer
Travis JTrailer was caked with mud. I had the trailer for 9 days, returning it on 03/31/24 at 8:15am. The store was closed. I went into the store today (04/01/24), the first day it was open again, and told two different people that I had returned the trailer on 03/31. However, I was charged for the extra day (a total of 10 days) even though I did not have possession of the trailer for the last day. It is not fair that I would have to pay extra for a day because the store was closed. They are certainly free to take a holiday, but I should not be charged extra because they were not available to process my return. They have cameras. Simply looking at the video would easily verify when the trailer was returned. I probably won't use them again, and will think twice before I use U-Haul again.
Paul BI asked three times for a specific drop off location and clerk did what she wanted to do regardless of what I asked for. The truck was filthy dirty and I had to ask him to sweep it out. Inside of cab had mud caked on floor mats and I had to use whisk broom to sweep it out. This is totally unacceptable and I would never recommend this location to anyone.
Dorothy CThanks Angela and Stephen!
dan sAelwyn and staff very good!
Charles HAnthony, the Uhaul representative, was awesome… very personable, professional, and made the entire experience easy.
Loretta MNothing.
DEAN DEmployees were very helpful and courteous. They made sure I knew and felt everything was going to be okay.
David ASelf drop off. The only issue was getting the trailer off the hitch with no jack available made it difficult to lift as it is heavy.
Rosolino GEverything went really smooth. From pick-up to return.
Roxanna MMy Uhaul is First Choice in Walsenburg. Two different people helped me , one on pick up and one on drop off. Both were outstanding. Rates in town are reasonable. Overall it was an easy and quick experience. Thank you.
Maxson WExcellent customer service. Went above and beyond. Highly recommend
Andreia HThe only issue was that there weren’t many available options for truck sizes. But we were so happy to find a vehicle that could take us home!!
Leah WCan't think of a THING! The lady working the counter was AWESOME! My phone was acting up as we were trying to take pics of my Driver's license and she ended up using her OWN phone to transmit the information! Made a "trying" time turn smooth and easy! Great job! The young man that hooked up the trailer is also a valuable asset to your company! The trailer was fine, pulled GREAT and served out purpose well!
Anthony MMake self serve trailer drop off instructions posted.
DOUG WI am tired of surveys as a marketing tool..
carey lPrompt return reply/receipt. Great location.
Micheal OCustomer service agent Robert?? Was absolutely wonderful to deal with
Robert PExtremely friendly staff
John YVery convenient right in town no complaints
Howard WNo improvements needed at this location or the others I used. The employees at the U-Haul stores and at the U-Haul call center are exceptional. They are friendly, knowledgeable and very customer focused.
Wayne FMark Z. is very knowledgeable and helpful! And U-Haul is not his only responsibility at this location! He's quite a multitasker!
Charles H