Customer Reviews for First Plaza Self Storage
(U-Haul Neighborhood Dealer)

1,165 reviews

15631 N Oracle Rd   Catalina, AZ 85739

(520) 825-2844

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 825-2844

15631 N Oracle Rd
Catalina, AZ 85739

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Very helpful in getting us in the correct size truck.

Ed H. 
Rating:
5.0

In Arizona they were more professional and they had the correct info.I still want my money back

ANNA C. 
Rating:
4.0

You don't open till 9.30 am , you should be 15 minutes late.

KENNETH L. 
Rating:
5.0

People were friendly, helpful and efficient.

LAWRENCE K. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

They were great.

MICHAEL M. 
Rating:
5.0

Nothing!

ALAN R. 
Rating:
5.0

Outstanding customer service and were helpful after the fact with the breakdown by accepting the equipment late at no extra charge and an additional $10 courtesy credit. Kudos to the team at Catalina!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Everything ran well… quick service, vehicle needed available and Alex provided great service… I definitely come back for another rental when needed.

Susana E. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Except for prices The move went off with out any problems .

dennis W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Nothing ! They were very helpful and accommodating.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

The whole process with Frank and his team went flawlessly. I made the reservation over the phone in a few minutes. On the day of the rental I was in and out with the trailer I'm 10 minutes. Everything went really smooth and the drop-off was simple too. Great uhaul site and will use again when the need arises.

BURTON H. 
Rating:
5.0

Donna and Alex were extremely helpful, not only with the rental but also the supplies needed.

JOSE R. 
Rating:
5.0

Great service, and friendly and helpful staff.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DALE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The receptionist, Donna Lopez, was exceptionally helpful and fun. She made the experience excellent! Give her a raise.

DANIEL E. 
Rating:
5.0

You're doing a great job !

MICHAEL M. 
Rating:
5.0

The facility doesn't open until 9:30 am but you can get a vehicle earlier if you can negotiate the website and then use your mobile phone to get the key (not simple), but I waited till 9:30 am and the people there were helpful and friendly.

PHILIP H. 
Rating:
5.0

Entire process went smoothly. Friendly service.

Harley B. 
Rating:
5.0

Friendly staff.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA J. 
Rating:
4.0

Customer did not leave a comment.

Anton P. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Sephaniah R. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Keep up the good work! The uploading of drives license info needs to be fine tuned. Kind of a hassle and slows down the rental process.

IAN E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN U. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE S. 
Rating:
5.0

Friendly and helpful staff. Easy and quick to rent.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Very nice manger

TROY T. 
Rating:
5.0

Customer did not leave a comment.

Clint Y. 
Rating:
3.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Great experience, very friendly and efficient.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

I only rented a open small trailer to move a washer & dryer so my experience was limited however I was waited on quickly and everyone I dealt with were great.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

REZA J. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

VENITA A. 
Rating:
5.0

Customer did not leave a comment.

Emilie M. 
Rating:
5.0

Nothing to say, beyond the fact that I had a wonderful experience!

GREGORY C. 
Rating:
3.0

Signed up for digital rental, arrived at my time, digital rental not available, and NO notification. Van windshield was not clean, like a soda exploded on inside passenger side, otherwise okay

GREGORY K. 
Rating:
5.0

Nothing, staff were friendly and attentive.

John P. 
Rating:
5.0

Customer did not leave a comment.

Janis M. 
Rating:
5.0

Really user friendly and helpful

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

The gentleman that took care of me was very friendly and very helpful

joe R. 
Rating:
5.0

Customer did not leave a comment.

Theodore W. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Suggest vendor always check wheel lug nuts on trailers before leasing to next user.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

MaryJane P. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

The truck, I presume, was for local rentals, it needed some front suspension work and possibly transmission work as at 55 it wobbled about and at 35 it bucked as the transmission struggled to settle on a gear. It was fine for the short drive we needed to make, but would never want to drive any distance in that particular vehicle.

Aden R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

suzzette F. 
Rating:
5.0

Friendly and prompt service. Equipment was in great condition and easy to use. Thank you

Shelby E. 
Rating:
3.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Nothing I was happy with everything....thank you

TERRY A. 
Rating:
3.0

My rental was changed and the communication from uhaul was inconsistent, non existent, and if I didn't take the initiative I would not have received my rental on my rental date. I would rather buy a trailer rather than rent one again from uhaul.

Julie M. 
Rating:
4.0

Nothing. Great place to rent a truck!

Margaret W. 
Rating:
3.0

Customer did not leave a comment.

Alan J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Exceptional service!

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

There is a 24 hour drop off with uhaul and I couldn't drop it at the closer uhaul location? Why?

JORDAN T. 
Rating:
4.0

Let customer know about the mileage limit so it isn't a surprise when the equipment is returned.

BETTYANN B. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Daren H. 
Rating:
5.0

Nothing! Great customer service!

sheryle C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Nice staff. Very helpful and professional.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Quick, simple and friendly - what more can you ask for?

Steven D. 
Rating:
5.0

I had no idea that location existed, now that I do it saves me from having to drive to Tucson. They made my experience easy and I am thankful

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

The truck was clean, ready, fueled and in good order. I picked it up exactly at the time promised at the place promised. It doesn't get better than this. Alex and Frank run a tight ship!

James B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Absolutely wonderful customer service from the nice gentleman

CARRIE' S. 
Rating:
5.0

Provide customers with locations of local/nearby charitable donation centers and/or landfills incase they need to dispose of any unwanted items.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE P. 
No reviews have been submitted for this location.

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