Customer Reviews for First Storage One
(U-Haul Neighborhood Dealer)

444 reviews

4258 Somers Dr   Burton, MI 48529
(Just south of Bristol Rd just east of I-475)

(810) 715-0432

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(810) 715-0432

4258 Somers Dr
Burton, MI 48529
(Just south of Bristol Rd just east of I-475)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Mr. Nate was friendly, funny and helpful. Excellent service and good to work with. I would rent here again.

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

CINDY SHINABARGE W. 
Rating:
5.0

Best place to rent a uhaul and storage unit. Nate is awesome!

OWEN RHYS E. 
Rating:
5.0

Great experience very smooth, and friendly staff & service

THOMAS MATTHEW O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH EMERY K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REUBEN ALLEN P. 
Rating:
4.0

The gentleman working was very helpful and friendly

CRAIG ALLAN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WAKEEN S. 
Rating:
4.0

Trailer leaked. Also had black stuff that got all over our luggage and stuff.

ERIK MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
5.0

Thank you for your service

George M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  Overall Experience 
Rating:
2.0

Charge of. For gas. I put it on the same line as when I first got into it. Put the gas in right at the corner. He didn't even go over inspection with me

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

sara M. 
Rating:
4.0

Good experience

CALLI ANNE H. 
Rating:
5.0

Service was excellent, location is perfect, the manager Nathan was polite, very helpful with the renting of the storage unit. 5✴✴✴✴✴

STEVEN OTIS F. 
Rating:
5.0

Customer did not leave a comment.

KEITH DALE B. 
Rating:
5.0

N/A

Zsalanda R. 
Rating:
5.0

Everything was ready when I arrived. The Uhaul service staff was very helpful going over what pics to take of any issues with the Uhaul truck. I would never think to take a picture of a "scratch", but he told me to take a picture.

CINDY DARLENE F. 
Rating:
5.0

Not a thing will be using this service again in the very near future

horressa W. 
Rating:
5.0

Excellent Customer Service!

JAMESLAMAR W. 
Rating:
5.0

Person that waited on me was very friendly and informative when I set appointment

SOPHIA B. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY H. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA JESUS-SOU F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN LAMONT D. 
Rating:
5.0

Customer did not leave a comment.

JESUS ALBERTO A. 
Rating:
4.0

The truck that I had, kept getting stuck when the door was lifted in the back. I ended up having to use a hammer to wedge in between the hook and the top part of the truck, so that it wouldn't get stuck when pulling the door down

CAROL DENISE W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARIE S. 
Rating:
5.0

The customer service is A+

CARYN DIANNE M. 
Rating:
5.0

He assisted with my over mileage as it was only about 10 miles. I filled the gas with more than what was there. Super friendly and personable!

Tara H. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

CALVIN EARL H. 
Rating:
3.0

Customer did not leave a comment.

Kelsey P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Rita S. 
Rating:
4.0

The ramp on the trailer was very difficult to lower. The trailer was old, maybe just needs oil on the hinges

Leonard C. 
Rating:
5.0

Employee was very helpful with towing advice as I had not towed a trailer before.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALAN L. 
Rating:
5.0

Custom Service was also a great experience. Helped with hooking up trailer and going over paperwork.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

TRACY P. 
Rating:
5.0

Customer did not leave a comment.

SHANNON MARIE S. 
Rating:
5.0

Can't think of anything to improve. A great experience.

TIMOTHY RAY A. 
Rating:
5.0

Great Customer Service! Will definitely use again!

ANDRE TROVEZ H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DAVID U. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Everything was truly perfect. Would tell everyone to come to that location. 5 stars!!!

Joanne J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

JAZIAHJOHN B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Great Service!

Edreece R. 
Rating:
5.0

Customer did not leave a comment.

KEITH ALAN S. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDJOHN H. 
Rating:
5.0

Very clean facility. The gentleman running the facility is very professional.

Michelle T. 
Rating:
5.0

Everything was acceptable.

ROBERT BENNY B. 
Rating:
5.0

When will my card be credited when i didnt use what i was charged

Caryn M. 
Rating:
5.0

This location is very clean and well maintained and the people are very polite and helpful.

Michelle T. 
Rating:
4.0

Needs more room to maneuver in driveways

Douglasedward H. 
Rating:
5.0

Customer did not leave a comment.

Guy M. 
Rating:
5.0

Nate was very helpful and awesome he's a great employee

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Tyrone L. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Even though I was doing a online pickup, the attendant of the store came out to see if eveything was going alright.

Judi M. 
Rating:
5.0

making mobile a little bit simpler, I would rather have a worker

Kodi B. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Perfect! Highly recommend! Nate is the best!

Jeanie E. 
Rating:
5.0

Nate from First Storage One was very helpful and friendly. He made the transaction very easy and pleasant. I would recommend First Storage One to anyone looking to rent a uhaul.

Joanmarie T. 
Rating:
5.0

Customer did not leave a comment.

Maynard A. 
Rating:
3.0

This is the second time that customer service is under estimated the cost of my rental both times it has been almost twice what they quoted me on the phone

Rene G. 
Rating:
4.0

Customer did not leave a comment.

Georgewarren B. 
Rating:
3.0

Customer did not leave a comment.

Eddie S. 
Rating:
5.0

Everything went well the equipment perform perfectly very good job

Michael D. 
Rating:
5.0

Very good service. Fast and friendly. Quick,easy and clean. Great first experience with uhaul.

Valeriejean G. 
Rating:
5.0

Just another ?? Satisfied customer, all there is to say!

Larry C. 
Rating:
5.0

Nate is absolutely amazing & so helpful! It was the easiest part of my move ! I'll always recommend this place & Nate ! Hopefully I never have to move again ha, but just wonderful service

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Kimberlyann F. 
Rating:
5.0

Love the new Silverado I put 99miles on it so it cost about $80 per day

Larry C. 
Rating:
5.0

Great customer service

Danny R.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Service and equipment were excellent I was very pleased.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Kaleka L. 
Rating:
5.0

Nate is simply amazing & helpful & I'd recommend him to anyone! I'll be going thru him soon again myself

Jill C. 
Rating:
5.0

Employee was awespme!

Monica P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

This is as good as the larger U-Haul outlets.

Jerry B. 
Rating:
5.0

What amazing customer service. He went above and beyond what was expected. I will return when I need trucks/trailers. Thanks again for everything!

Krystal L. 
Rating:
5.0

Customer did not leave a comment.

Ryanmichael K. 
Rating:
5.0

No improvements needed! Nate is the best! Thank you once again, We will be back : D

Owenrhys E. 
Rating:
5.0

Pretty much got it covered at this location.

Troy H. 
Rating:
5.0

Excellent as always! I wouldn't go anywhere else for U haul and storage rentals. Nate is the best!!

Jeanieanne E. 
Rating:
5.0

gentleman was very understanding about the blankets that were left behind.Finally got them to him and all is well.

Kay H. 
Rating:
5.0

Customer did not leave a comment.

Theodore J. 
Rating:
3.0

The 26ft truck I got was a very uncomfortable ride. On the freeway doing 60 mph felt like I was driving on railroad tracks.

Nathanjoseph W. 
Rating:
5.0

I appreciated the professionalism, friendliness and the efficiency of the staff at the time of pick-up. He recognized I was in a hurry, and worked quickly to get me on my way, while at the same time making sure the equipment (condition, lights, tires, etc.) was in great working condition before I departed. Overall, the departure was a great experience and was significantly better than many of the U-Haul reviews that I had read online. It made be thankful that I chose this location for pick-up...

Andrew J. 
Rating:
5.0

just keep rental equipment like new and all will be good!

Keith S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Denise H. 
Rating:
2.0

Customer did not leave a comment.

alicia H. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Improve the uhaul network and terminals used in order to streamline the rental process.

John S. 
Rating:
5.0

Nice place to be at

Mark M.  |  Reservation 
Rating:
5.0

Nate is extraordinary at his job.

Kimberly D.  |  Overall Experience 
Rating:
5.0

The facility was very accommodating. The staff was always helpful with suggesting better types of locks and how to pay online, etc. We were very happy with First One Storage over the last 14 yrs.

JAN C.  |  Overall Experience 
Rating:
3.0

Mice mice mice

VALAREE G.  |  Overall Experience 
Rating:
5.0

Nate goes above and beyond to ensure happiness with your unit. He is helpful and always available with any questions one might have. I had a unit here for a year and would definitely use them again!

Crystal K.  |  Overall Experience 
Rating:
5.0

Very professional staff, very clean and neat storage facility.

DIANA L.  |  Overall Experience 
Rating:
4.0

Nice and clean unit. Very easy to access unit.

Martin N.  |  First Impressions 
Rating:
5.0

Excellent customer service

DIANA L.  |  First Impressions 
No reviews have been submitted for this location.

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