Somers Dr needs to be repaired/ repaved. The signal for managing the app for check in and out was EXTREMELY slow and time consuming. It took me 25 minutes to get checked in and get access to the key for my truck.
DAVID MICHAEL C.
Customer Reviews for First Storage One
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was great
Alexander M.This location is perfect. Customer service is excellent.
Ann E.First-rate, friendly customer service from Nate. Would definitely rent here again.
David F.Fast Friendly service, in and out quick.
Matthew H.The manager was always professional, helpful and a great working with you. He was a class act!
HAROLD M. | Overall ExperienceThe auto transport trailer that we rented seemed fine at pick up. However we discovered 4 hours into a 6 hour drive that the trailers electrical supply line was not intact. Appears there were previous "repairs" to the electrical line that included melting it together with another cable. This repair failed some where in the drive and we did not have any lighting or brakes on the trailer.
Christopher H.GREAT BUSINESS!! I'll BE USING THEM FOR STORGE EVERYTIME!!!
Laron S. | Overall ExperienceNate is a kindly man, reliable & respectful of others. He is thorough & hard-working, helpful & attentive. We have appreciated his insight as we relied upon him & rented storage space over a span of years.
THEODORE H. | Overall ExperienceVery good service.
Clare M.Awesome! Keep up the great work!
Geri C.Thank you for making my move so easy! The staff is exceptional and helpful.
Katrina L.He got me out of there super fast.
Matthew H.The individual that I worked with was very helpful.
Lisa S.Nate is awesome! Highly recommended to anyone who needs a storage unit or to rent a Uhaul truck The best!
OWEN E.Free snacks and coffee but just saying that because there is nothing you could do better to improve at this location, best Uhaul location in the US.
Benjamin M.Exortarlos a que continúen brindando ese buen y tan necesario servicio. Y además ese excelente trato al cliente.
Carlos L.Nate was exceptionally helpful .....
STEPHEN S. | Overall ExperienceNate was very helpful and kind
Beth A.Very friendly and polite
Rick H.Very friendly and polite
Rick H.Staff was very informative regarding hours and equipment operation. Thanks much!
Justin Z.Was charged for clean up when the truck came to us wet muddy and with leaves in it we went down main roads and never once touched an area with mud
Haley R.The worker was super friendly and helpful. They made the process seamless and enjoyable! I was a little nervous to rent a truck for my first time but it went off without a hitch.
Erin H.No issues man is very pleasant and helpful
Barbara C.Previous renter took the trailer mud bogging and the trailer still was covered when I received it. The guy at the counter was very helpful and professional.
Nick M.Very quick and convenient process. I'll be back again next time I need a truck.
Carson W.Great staff, courteous and professional. Always going the extra mile for the consumer. Would highly recommend.
RAFAEL FRANKLIN- T. | Overall ExperienceMy issue was coming into this store for drop off (yes knew we were coming early) and we have to sit in the parking lot for almost 25 minutes..??? Open sign was on but there was a thing on the window about not returning till x time... My husband works an off shift and works 10 hr shifts so that was beyond inconvenient and frustrating!! Other than that the guy we dealt with was pleasant and kind and the appliance dolly worked out well for what we needed... I only wouldn't recommend because people have super constrictive schedules oftentimes when moving etc and if a location is supposed to be open then it should be open. He wasn't out in the storage place either we watched him drive back up. I mostly base reviews on product etc but I have to factor into this that look the guy wasn't even there when the store was open and that's not cool.
Robert M.Best customer service ever as well as storage lot and buildings are well taken care of
Jacob K. | Overall ExperienceNate went above and beyond to make a first time mover like me feel confident and important. Thank you Nate.
Justin C.Very professional and pleasant.
Michele V.The owner operator was very friendly and has great customer service will keep him in mind if anyone ever needs to rent a uhaul he was so nice👍🏾👍🏾👍🏾
Tanyaknica H.Very personable dealer, everything ready for me. So easy. Thank you.
David B.The sales / desk staff helped me make the best choices for my move.
Andrew C.Good friendly service!
David F.Quick and easy I would definitely rent a trailer here again.
Richard W.Always in and out the fastest at this location.
Matthew H.Even though previous customer was 1 1/2 hours late, they took care of me
Larry C.Nothing. Nate is very helpful and great to work with.
Ricardo A.The Manager/Rep at the location was very pleasant and helpful.
Martin B.Very friendly and fast customer service!! Will be back for sure!!
Homer K.Was charged for an extra day
Brett G.Nate is a great guy! He helped me more than I could ask and explained everything. This location is well maintained and always has the equipment I need! Highly recommended 👌 👍 👏 💯 🙌 😊 👌
Penny T.Fast and Friendly service.
MATTHEW CALVIN H.Nate was great, hey, that rhymed!
Cory S.Great staff ! and fast and easy service !
Craig N.Charged a deposit for an already paid truck rental
Kevin R.In and out quickly. Friendly service.
MATTHEW CALVIN H.Excellent service. Uhaul saved me $ on this move. Will be renting again from them this location. A+
John R.Very friendly and easy to work with.
Julie P.Great customer service!
Paul B.Great owner very nice and very respectful and trucks are very nice
Sheldon S.The sales person was very helpful
Wayne L.Everything was great
CRAIG CARTER A.Very friendly worked well with me when I needed it. Thank you for your services
Patricia H. | Overall ExperienceNothing I can think of
alexia U.Excellant service was extremely pleased. Owner was very nice Thanks
GERALD IRWIN H.Very helpful and great experience!
KELLIE RENEE L.Not a thing
BRENT LEE P.Office staff was very helpful and knowledgeable
Shanna R. | Overall ExperienceThis is a great place for RV storage. Thank you!!
Jeff C. | Overall ExperienceI wasn't taking a unit all the way in the back along the expressway. I explained that I was concerned about blowing snow across. He had no others the same price. I went and got an indoor unit for cheaper at Dort Hwy (old Kmart) and it was very clean, secure, and friendly customer service.
Penny T. | Overall ExperienceThanks for a great move.
MARK STEVEN R. | Overall ExperienceI have a 10x10 unit here for 2 years without incident. Rates for the unit I found to be as good or better than others.
Edmund K. | Overall ExperienceGood working with Nate Henry. He's friendly and helpful and ensured every customer is satisfied with service. Why can't Comcast, AT&T and Verizon be so accommodating. 5 star rating for First Storage One.... Thanks Nate
Paul E. | Overall ExperienceThank you for your service
George M. | Overall ExperienceGreat customer service
Danny R. | ReservationNice place to be at
Mark M. | ReservationNate is extraordinary at his job.
Kimberly D. | Overall ExperienceThe facility was very accommodating. The staff was always helpful with suggesting better types of locks and how to pay online, etc. We were very happy with First One Storage over the last 14 yrs.
JAN C. | Overall ExperienceMice mice mice
VALAREE G. | Overall ExperienceNate goes above and beyond to ensure happiness with your unit. He is helpful and always available with any questions one might have. I had a unit here for a year and would definitely use them again!
Crystal K. | Overall ExperienceVery professional staff, very clean and neat storage facility.
DIANA L. | Overall ExperienceNice and clean unit. Very easy to access unit.
Martin N. | First ImpressionsGreat job, excellent customer service
Privacy R. | First ImpressionsExcellent customer service
DIANA L. | First Impressionsno issues, all good
Privacy R. | First ImpressionsClean storage unit helpful employee and great service
Privacy R. | First ImpressionsIt was a very easy move and the facility manager was extra helpful. I will always use this place for storage and I will certainly reffer anyone who`s moving.
Privacy R. | First Impressions