Customer Reviews for First Storage One

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First Storage One

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James M. on

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Denise H. on

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alicia h. on

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JAMES M. on

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John S. on

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Improve the uhaul network and terminals used in order to streamline the rental process.

tom j. on

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WILLIAM C. on

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Cortney C. on

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Beth K. on

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Nate went above and beyond to help us with our uHaul needs. Very professional, accommodating and helpful.

JAMES M. on

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Carol W. on

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Everything was fine. I'll definitely be a repeat customer.

melinda n. on

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Caitlin S. on

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Our day started off wrong when the location we were supposed to pick up the truck was unexpectedly closed. The field manager got right on it and switched our reservation to first storage one. Our truck was ready and the guy working there was very professional. Thanks for the great service!

Michelle T. on

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The staff were very nice and professional at First Storage One.

lauren W. on

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Nate was great. His estimates were right on. The whole process was fast and efficient. Good work!

judy b. on

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After hours drop.

Donald F. on

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Great the way it is.

Urundi K. on

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Nothing! Excellent service!

Clarence C. on

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Make it where the roof dont leak in the corners as it cost me some of my tattoo flash art

Judith B. on

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Norma K. on

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Customer Service provided to me was top notch. My needs were met above my expectation.

Dallas A. on

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Staff very friendly and had snow cleaned off and ready to go.

Alan B. on

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Prompt courteous service. This is my second time renting a 6x12 trailer from U-Haul. You are two for two with excellent condition equipment and great personnel at the pickup and drop off locations.

brenda w. on

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The drop off was just as pleasant as the pickup. Overall my whole rental experience was top notch. Thank You

Pamela N. on

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The young man was very well informal in hooking everything up and was very polite. We will definitely recommend you to anyone that is asking for recommendations.

rod o. on

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Everything was 100 persent

Mark M. on

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Mark M. on

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Nice place to be at

JEANIE E. on

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Nate is the best!! Highly recommend!! Wouldn’t take our business anywhere else!

Donnie D. on

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Terry R. on

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There was nothing to improve.

James C. on

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thomas s. on

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The customer service associate was absolutely fantastic. I'm sorry, but I didn't catch his name, but hopefully this makes it into his performance review file.

Kimberly D. on

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Nate is extraordinary at his job.

Juan Miguel C. on

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Keep up the good work!

traci w. on

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Never heard of yjis address before n

John A. on

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The guy in the office was very nice and very professional. I had no issues whatsoever. I will be renting from this uhaul center every time I need a uhaul and I will definitely recommend them to my friends and family.

JAN C. on

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The facility was very accommodating. The staff was always helpful with suggesting better types of locks and how to pay online, etc. We were very happy with First One Storage over the last 14 yrs.

VALAREE G. on

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Mice mice mice

michelle F. on

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Nate is great and I highly recommend this U Haul location for all your needs.

Michelle F. on

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Crystal K. on

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Nate goes above and beyond to ensure happiness with your unit. He is helpful and always available with any questions one might have. I had a unit here for a year and would definitely use them again!

Blake L. on

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jim a. on

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DIANA L. on

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Very professional staff, very clean and neat storage facility.

Dennis W. on

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Scott N. on

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marc t. on

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John K. on

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Bill C. on

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Friendly and courteous with excellent value added services.

Danny S. on

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Fast and easy. Equipment had no problems

syed z. on

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Very expensive. Misleading information about the rates. It was 19.95 + something, ended up being close to $ 100.

Jonathan B. on

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NASIR M. on

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KRISTEN P. on

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Melissa B. on

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Kimberly D. on

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Melissa V. on

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Awesome!

Guy H. on

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Got a good truck, quick!

Aaron H. on

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Betty P. on

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James C. on

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Julie J. on

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The gentleman was extremely kind and made you feel like you were the only person in the world at that moment. Great job

Alen C. on

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Wouldn't change a thing Nat was very kind and took real good care of me.

Gabriella S. on

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Nate was so helpful and kind. I will definitely be renting from his location again. He made a very stressful move so much easier, just with his amazing attitude and helpfulness. We will definitely be using First Storage one again in the future.

JEANIE E. on

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Excellent!!

JEANIE E. on

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Nate is awesome!! Thank you for all your help I do recommend this location Wouldn’t go anywhere else!

Jerry B. on

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Katelyn H. on

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Nate in Burton was amazing ! He offered to help me get a utility dolly even though he was the drop off location because my pick up location failed to give me one and lied about not having any when we seen them outside . Nate also made sure I knew where I was going and was super friendly! Thanks much!!!

peggy p. on

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Nothing ,they are fantastic and very helpful.

Larry W. on

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Matthew S. on

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I reserved a truck and dolly for what was quoted online at $41 and cents, got a bigger truck than expected and it was great, but I didn't use the dolly that I reserved and I was still charged for it. I called the store a few times and was put on hold, so I figured I'd call corporate for assistance reaching out; Carlos helped me out and got my report started, or whatever it was, and told me that Dan would get in touch but Dan never got in touch. All in all, not terrible, but it looks like uhaul or perhaps that private business wants to keep my $15. Swell -_- Thanks anyway, Carlos. We tried.

Andrea B. on

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Billie L. on

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Bill C. on

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Not much. Mate called the day before my p/u time to let me know he had three other early morning pick ups and let me complete paperwork and get keys night before. Super service.

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karen t. on

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Very friendly and fast service. Thank you for your help.

ralph h. on

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Robert S. on

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The individual was extremely helpful working with me to be sure that my needs were met.

ADAM M. on

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Excellent location would recommend to anyone that wants great service.

JEFFREY T. on

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Nothing

Charlies U. on

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Scott F. on

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Ashley G. on

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PATRICK S. on

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TIM P. on

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Very easy to work with, will use again for sure

Brian H. on

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ARKADY T. on

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Donald W. on

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Nothing. The pick up and drop off we're the best we have ever experienced. Great staff there.

Corey W. on

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The website could not detect my location for self checkout of the rental, so i needed to download the app

Brenda R. on

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We booked our Uhaul with Holly Road Storage in Grand Blanc. We made the appointment at 10:00 AM on 11-13-17. When we arrived at our appointment at 10:00 no one was there I called and got no answer so we called Uhaul and they set us up at the Burton location. It delayed our trip 1.5 hours. and made our return with the truck difficult because it was dark out and we had to unload it. We were told we would be compensated but just wanted to cover all bases on the event. Just wanted to say Nate at First Storage in Burton really made up for our delay. He was so nice and accommodating. If we need a uhaul again we will start with Burton. Thanks Nate

terry g. on

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Awesome ?? thank for making this move a plesant experience.

Jeff J. on

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nothing

Marcia D. on

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Very helpful and pleasant to work with. Answered all of my questions and made sure I was renting the right vehicle to fit my needs. I will definitely use First Storage One again!

ANGELA A. on

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The truck was not in good condition as far as the suspension. The truck was really bouncing way too much. The steering was challenging as the truck was pulling to the right which made it difficult to drive. It was a miserable journey from Flint Michigan to Milwaukee Wisconsin. Also, the worker could not get his computer system to take my debit card for 10 minutes but he did give me $20 off for the inconvenience. However when I reserved the truck it was $399 and when I changed the day from Saturday to Tuesday the price was went up to $449. That extra really hurt my pocket book.

LESLIE S. on

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Ann J. on

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Donn S. on

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SILAS M. on

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Thanks Couldn't of asked for Better customer service

Howard C. on

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Nothing

Ronald M. on

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Lisa T. on

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George Q. on

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Erin G. on

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JEANIE E. on

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The best place for storage and Uhaul rentals. Nate is awesome! Wouldn't go anywhere else!! Highly recommend!! Thank you.

ryan n. on

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Martin N. on

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Nice and clean unit. Very easy to access unit.

DIANA L. on

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Excellent customer service