Customer Reviews for Five Star Transport
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything went as expected

Rating:

5.0

As good as it gets.

Rating:

3.0

Did not realize it was not a business with people attending, just pick up location. So that was odd. And the online process was not super easy and we ended up calling the location with no people there to redo the setup for rental.

Rating:

5.0

Easy peasy, I have had previous experiences with U-Haul that did not go good, this time my experience renting from Don couldn’t have been better. Would definitely recommend renting from him

Rating:

1.0

This is the only location that doesn't have anybody help you to hook your trailer and check the trailer lights. You need to do everything by yourself. I need to do everything by myself on this Barrhead location. Very poor service.

Rating:

1.0

Rude ignorant a ripe off still haven’t received my deposit back yet there was no problem with the return. They steal your money charge you $20.00 they call convenience charge to get your deposit back. They have no customer service skills at all.Don’t rent from these guys save yourself a headace

Rating:

1.0

On site personnel, equipment ready for those that ordered it, ONE number texting the client (NOT 4) and much better hours.

Rating:

5.0

I had scheduled a furniture dolly because I (a 36 year old woman who is in... no shape) was tasked with moving a 3 bedroom house myself last minute and I knew I would need... the support of a dolly. Unfortunately - there was no dolly available in any of the trucks. I am definitely feeling the consequences today (and probably for the next few days). There were a few items that I considered abandoning because they were so heavy - but I powered through. Don - the gentleman I interacted with for the duration of my experience was wonderful. He apologized for the dolly situation and removed it from my charges. Everything was prompt and seamless. He was very helpful, and kind!

Rating:

5.0

Very quick and smooth. Will be using again soon!

Rating:

1.0

Get someone to be there. The virtual thing is a joke

Rating:

2.0

nobody in person, all done over phone - this needs to be improved. one flat tire too.

Rating:

5.0

Aside from my inability to do the tech stuff all was good. The trailer was good and Ron was very helpful and understanding. I would deal with him again.

Rating:

5.0

Excellent , simple service , it's nice to see that in this day and age you can get a great service along with value! .Keep it up U-Haul!!!

Rating:

3.0

It's ok

Rating:

4.0

On the vehicle hauling trailer - one of the tire straps was broken & not repaired - we should have reported it when we returned it - I forgot to mention

Rating:

5.0

The cargo trailer had no front mounted jack,would be safer to mount on the ball hitch.

Rating:

5.0

Was quick and easy, Don did a great job getting me going on short notice, thanks

Rating:

5.0

Awesome

Rating:

5.0

Happened to have the drivers door handle barely hanging in there. Yes it was documented, and already marked prior to us picking it up so therefore did not create any issues with the cost or the plan. It just was an inconvenience to the driver to which would not take all that much to fix or even have us use any one of the other trucks that was sitting and still available for the duration that we were using ours. Other than that, the person helping us we owe a big thank-you for putting up with our arrogance at the time of frustration with our plans not working out and with the patience as we scrambled to get the proper items needed inorder to make it even happen. Thank you again and rest assured things will be able to go a lot smoother if should ever need to use your service again.

Rating:

5.0

Thank you! Super simple and easy drop off.

Rating:

3.0

A better system of dropping off keys and checking out the equipment.

Rating:

3.0

We booked our uhaul truck to include a dolly and blankets. While the truck was in good condition the additional items were not in the truck. When I called 5 star thevsub dealer. Don told me he could only rent out what came in the trucks and didn't seem to care that we would not have a dolly for our move. The rental confirmation received the night before specifically said our rental had thetwo additional items we booked.

Rating:

5.0

Location was great and staff was friendly but could you maybe send an email detailing everything you will need for a rental? Pointing out drivers license picture, that you need a credit card not debit visa, etc…

Rating:

1.0

This was did feel like a uhaul rental never seen anyone was all done on the phone then you where given a location to pickup the keys just a lot on inconvenients, worst ever had to travel for a hour to pick it up then had to wait for a phone call. I was told to pick a drop of location and then was charged for going to the wrong location and for using over miles.

Rating:

3.0

While the empty lot was convenient for us to return the trailer, an empty lot and no clear instructions were terrible. We recieved no email confirmation. When I called I got a very sharp rude person. Corrected my cell number and email address and still did not get a response . Finally on the 3 rd call I received a video which was all for returning a truck not a trailer . Last phone call I finally was transferred to someone who could help me with the return. I will never use this service again. Online terrible, empty lot terrible. The trailer was good, clean and safe .

Rating:

5.0

I ended up loosing on fuel because I put far more than needed in.. But Don was the nicest rep I've ever dealt with

Rating:

5.0

A good experience. Well managed. Just got to love that truck.

Rating:

5.0

All good. Great really

Rating:

5.0

1st truck I was going to take had maintenance issues flat tire, reverse lite hanging down ans couple other things. 2nd truck Don gave me was perfect. Truck manufacturer issue? I found the gas pedal too close to the brake pedal (with my size 14 feet lol)

Rating:

5.0

It would be nicer if there was a office to go right into cause a lot of people don’t have computer or cell phones to rent a uhaul

Rating:

3.0

The drop off location is a bit confusing to find even with Google maps. No drop key box available on site

Rating:

1.0

The first truck had a hole in the gas tank, gas was just about on empty, had to get a different truck and that tank was at empty, had to put 100 dollars in the tank, and still took my 100 dollar deposit

Rating:

5.0

Don was awesome and it’s a remote location so I can’t fault him. The previous renter pretty much unhooked the trailer in the worst spot possible. The trailer tires were in rough shape. 3 out of 4 were on the wear bars and showed some signs of cracking between what was left of the treads. Hopefully it gets fixed. A couple of the rear clearance lights were also not working. It got the job done and Don was good to deal with.

Rating:

5.0

Great experience everything was effortless

Rating:

5.0

Very expensive but everything else was great!

Rating:

2.0

I was not able to pick up the rental truck from the town that I requested it in even though there are 3 u-haul locations available in my town. There is also two locations closer to my place of origin than the one I was told I had to get the truck from. We had to make an hour long drive each direction to get it and burn extra fuel in a larger truck than requested. Even though there were trucks in my home town....Hmmmm?

Rating:

4.0

For pick up and drop off

Rating:

2.0

In person service rather than via phone. The furniture cart which was ordered was not available.

Rating:

4.0

This is a pilot office so not sure how these vehicles can be fixed and repaired before next rental. The manager was very caring and listened to all our concerns.

Rating:

5.0

You already exceeded my expectations.

Rating:

5.0

Don’t mess up your receipts so it takes an hour on the phone to correct

Rating:

5.0

No much you go above and beyond for uou customers I thank you 🙏

Rating:

1.0

It would be nice to be refunded the 42$ I was over charged it’s been 2 weeks now and I was told 4-5. Jason bleile 780 280 0303

Rating:

5.0

Don at 5 Star rentals was super helpfull and cleared up the contract quickly from a satelite office as there is no physical business in place in Barrhead. Great service

Rating:

5.0

Ty for being so kind & considerate

Rating:

2.0

There should be someone there to help get hooked up . And when paying with a credit card should not be told it is a gift card when it is not , pre paid credit cards are not gift cards .

Rating:

4.0

Nothing really. It was our first time and the fact no one is on site here, requires a bit more patience, but overall, thankful to have a place in Barrhead for pickup.

Rating:

5.0

Nothing, great customer service

Rating:

5.0

Excellent service!

Rating:

2.0

Not the location that I originally saught - added 140km to my trip to get this trailer

Rating:

3.0

Its fine

Rating:

4.0

Just a thought if u have trailers laying out in a pick up yard, that get cleaned by a contractor see if they can clean just a bit better or actually put the hitches on something so they don’t freeze to the ground or get buried in the snow . It was lucky I had a short chain to just give it a little tug. Just a thought. Other than that it was fine easy access to get in and out ..

Rating:

5.0

No complaints...very satisfactory and would rent again

Rating:

2.0

Have snow removed from vehicle.

Rating:

2.0

Will never do a remote site again. Had issues getting the paperwork done because of poorer recption (maybe). The back tires were cheap almost bald summer tires that couldnt handle any snow or ice. (especally dragging a trailer). It should be criminal to run tires like that, especially in winter time. Maybe if they had a manned site they could inspect tires properly. I had to unload my sports car so I could got to the store to buy some tire chains. I would have just pulled that pos around with my sports car but I didnt have another driver to steer it.

Rating:

5.0

Don was extremely kind and helpful! Having this new location in barrhead is sooo handy! Thanks again! I had a hard time finding the Phone number to contact the barrhead U-Haul maybe put the # onto Google