Customer did not leave a comment.shelly D.
Customer Reviews for Five Star Transport
(U-Haul Neighborhood Dealer)
Spruce Grove, AB T7X3S2
Services at this Location:
- Mon-Thur: 8 am - 5 pm
- Fri: Closed
- Sat-Sun: 9 am - 1 pm
Special Operating Hours
- 6/27/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Confirmation was sent for a different store so i drove about 30 km out of my way only to find out it wasnt that location other location said they sent text but it wasnt my number they sent it to they said contract showed that number but the text i got from other location was the right number....not impressedCarol D.
Very friendly and helpful. Lovely location.Carol P.
No improvement needed at this location.Mary P.
Customer did not leave a comment.Patrick L.
The owner was pleasant and helpful and the site well maintained. However, I didn't know I was supposed to do the return online and he never mentioned it. I later found out they can charge $20 to do this. Still waiting to see if that shows up on my card!!! Did get a receipt though that was a complete fabrication. It claims that I returned it with less gas (I did not and I have the photo to prove it) and that they charged me $37 and something for gas. The receipt also has my name typed into the signature line, but I never saw the receipt till I got it in the email. I certainly would not have signed it with the false information on it. Very, very disappointed with the whole process. Done with this company. 35 years of goodwill ruined by a terrible new pick up and drop off system (over an hour on the phone trying to get their system to work!). Nope. Done.Ruth M.
thanks, you guys are awesome.Lance L.
If you truly care about your businesses name and reputation, I would highly recommend that this location represent Spruce Grove vs the location out of Progress Glass. The people at Progress Glass are horrible to deal with. Their equipment was not well maintained. They were very rude and unprofessional. Don at the location I rented from was professional. He was experienced and had a beautiful property and environment to be in. He was a pleasure to deal with and kept all of his trailers off the ground and lined up perfect. Loading and unloading were easy with lots of room. He deserves the business NOT THE ONE THROUGH PROGRESS GLASS!!!!Ryan S.
Customer did not leave a comment.Keith P.
Customer did not leave a comment.WINDER J.
The unit had grass in it when I opened it. A broom took care of the issue.Sally B.
The manager of this location was very pleasant, informed and a credit to Uhaul. I hope his approach to customer service is the standard that Uhaul sets and not the exception.Jason R.
Customer did not leave a comment.patrick H.
Customer did not leave a comment.Gabriel P.
Customer did not leave a comment.Garry M.
Customer did not leave a comment.Donald W.
Don was very helpful and personable. The unit we chose fit our needs perfectlyc and Don went out of his way to ensure that the entire process was streamlined, and met our expectations. Thank you Don. We will certainly use this business again should we have the need.Lois Y.
The pickup location was 40 miles from my original pickup location. Otherwise the transaction went well.Alexander T.
Service was excellent ðŸ‘LYNN DONNA D.
drop box for keys should warn you not to drop keys until pictures of gas , mileage, and interior are taken.Debbie Ann D.
Very accommodating and would definitely go back! Made my bad experience with uhaul turn into a very good one! Thank you very much!!Travis H.
Excellent top notch service and a very knowledgeable representative that was great to deal with face to face. It was a pleasureTroy S.
Customer did not leave a comment.Jeffrey G.
Very quick and easy to pick up the trailer I rented.Simon M.
Great service, friendly guy.Doug A.
Customer did not leave a comment.Kerry S.
Don is awesome Efficient, friendly and helpful Nice location, clean , and easy going Highy recommend DonBarbara A.
Customer did not leave a comment.William L.
Customer did not leave a comment.Scott Y.
Thanks for everything, nothing to improve on. 5 star serviceKatelyn W.
Customer did not leave a comment.mike A.
Well satisfied with the transaction...definitely would recommend this outlet.Gerald K.
Customer did not leave a comment.Scott Y.
Customer did not leave a comment.Ray W.
Customer did not leave a comment.David F.
Excellent service. Very friendly and helpful. Made the move so much easier!Jean N.
The whole experience with uhaul was unacceptable right from the beginning. Stating with the trailer hitch installation. On the day we booked we showed up only to find out they didn't have the parts and it could not be installed thag day. Moving is stressful enough and when you book an appointment in advance, they parts should be there or you should be notified BEFORE arriving to the appointment. Secondly, the pickup for the trailer itself was over an hour round trip drive from the original location that I selected. That is unacceptable. When you select a location it should be there or close to. Having to drive to random locations to get the equipment is ridiculous. This was not a good experience for my move and has turned me off from ever choosing to do this again.Jennifer P.
Everything was efficient and pleasant.Raymond B.
Customer did not leave a comment.heather B.
Service rep was kind and well prepared, Covid protocols in place and followed. Truck interior was wet, Rep stated it had been â€˜hosed out'. The dash and seats covered in hair and grime, floor with mud.James W.
Don is an Excellent Sr.Omar G.
Everything was perfectShelly G.
Very friendly and helpfulGeoffrey C.
All goodKEITH H.
Customer did not leave a comment.Janet M.
Customer did not leave a comment.Alain G.
I will be making this outlet MY GO TO FOR RENTALS ðŸ™‚ðŸ‘Ted F.
Customer did not leave a comment.Jason S.
Don at this location did very good job helped figure stuff out and easy to get along withLeland K.
I found Don Szybunka to be a very helpful, friendly and professional U-Haul person to deal with, and I highly appreciate his excellent service. He seems to run a tight ship, and I would recommend him to others.Patrick M.
Customer did not leave a comment.DUSTIN H.
Not a heck of a lot. Don was excellent to deal with - no issues.Michael K.
Don is a good man, simply put. He's friendly, professional and personable. These types of people are unfortunately few and further between as time goes by. I will be using him in the future should I ever need and strongly recommend Five Star Transport to anyone about to move.Jon B.
Customer did not leave a comment.Daryl A.
Don was great, I would definitely use 5 star again.Angel F.
Customer did not leave a comment.Jennifer C.
Employee failed to make me aware of a time limit and I ended up paying more in the end even after returning the truck a day early. Apparently 2pm is â€œafter hoursâ€on a Saturday. Would have liked to have known this when I spoke to him that morning. Very upset that this was charged to my credit card without any explanation or authorization and no recourse. Very disappointing.Anissa S.
Very accommodating and friendly.Irene F.
Darren was an absolute gentleman, he is a credit to U-Haul, very nice fella. Thankyou buddy... I will be back if I ever need to hire a van or trailer in the future.kenneth B.
Customer did not leave a comment.Jesse W.
Don was excellent to work with, very helpful. I will definitely use his location in the future!!!Andrew F.
Don was so helpful, a great business man. Loyal & fairShawn H.
Great customer service! Don is such a great guy and was so helpful. He did most of the paper work over the phone and I only had to do a few easy tasks online. Renting the trailer, and even returning it, was simple.wade S.
Don is awesome!david M.
Customer did not leave a comment.Christopher M.
Don provided a very good customer experience for a first time customerdarren D.
Absolutely went above and beyond, I will be recommending 5 star Transport to anyone in need of U-haul servicesJeffrey M.
Tire valve was leaking, personal service was excellent but then vehicle was not ready for the rosdRobert T.
Customer did not leave a comment.wayne G.
Don is extremely friendly and helpful. Thoroughly enjoyed dealing with him. Took his business cards and will gladly hand them out to people I know,dustin P.
Fantastic, helpful, gave us directions early on and explained to common error others have made for this location. Love the 24/7 drop off, clear signage. Very friendly personnel.Samuel W.
This location and operator is top notch. Very organized, ease of access, outstanding service for pickup and return. I've used many U-Haul locations, this one is hands down the best. Highly recommended!!Shane R.
Customer did not leave a comment.Lorna S.
Don at Five Star Transport was very professional, helpful for helping me place the reservation to assure I had my preference location. He was very thorough going through the process and what to expect. We felt assured we had picked the right person to deal with and that all would work out when we needed it. It did work out smoothly and he also assisted in the return since the home page would not acknowledge my sign in and it was late and cold and we were exhausted. Again, he assisted and made the completion of paper work seamless. Excellent operator and would recommend him to anyone interested in a rental. He also emailed confirmation and kept me updated as to how it will work to have a 15' in his yard for the date confirmed. Peace of mind for the customer. We were travelling a distance to pickup and he made us feel confident there would be no hiccups at his end.Russell L.
Customer did not leave a comment.blair D.
Thank you so much !!!Amanda S.
Provide the same outstanding serviceGARY R.
Don was fantasticJames E.
Customer did not leave a comment.Zach B.
Don was wonderful. Accommodating and very helpful, including reminding me to return the truck online (in order to save $20) as I planned on an evening dropoff at a 24 hour (but closed) location.Dawna S.
Customer did not leave a comment.Abram M.
I asked to pick up on 50st in Edmonton and am not impressed that I had to pickup all the way in Spruce Grove. Why ask where I want to pick up if you are not going to honor that?alesha S.
I wason the phone for over an hour to get the insurance charge removed. In the end i call the dealer who rented me the unit and he took care of it right away. His service was great the call center not so good.David B.
I don't think there is anything you could do to improve service it was so good!Cindy H.
Very professionalJohnathan J.
Customer did not leave a comment.John L.
Customer did not leave a comment.Heather G.
Customer did not leave a comment.MARY-ANNE O.