Customer Reviews for Flag City Mini Storage
(U-Haul Neighborhood Dealer)

226 reviews

101 Stanford Pkwy   Findlay, OH 45840
(1 Mile North Of Rt 12)

(419) 424-1126

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 424-1126

101 Stanford Pkwy
Findlay, OH 45840
(1 Mile North Of Rt 12)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Great customer service at this location.

Nicole C. 
Rating:
5.0

Great Service and friendly staff!

Betty M.  |  Overall Experience 
Rating:
5.0

Moved here from Florida..called from Florida and secured a unit. Very happy the way I was treated. Secured am apartment so I could put the rest of my stuff there. Thank you for all your help

Nancy C.  |  Overall Experience 
Rating:
3.0

Cannot answer the survey sorry they were closed.

RODD L. 
Rating:
5.0

Both persons who helped us schedule the truck were extremely professional and helpful. Thank you so much.

Tim F. 
Rating:
5.0

Very helpful people!

ALICE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN Z. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

scott W. 
Rating:
5.0

Nice people, would recommend.

William G. 
Rating:
5.0

This has nothing to do with the pick-up location bit there doesn't appear to be anywhere else to rate the mobile checkout process which was horrible. First I had to submit a scan of my drivers license even though I had already done that when I made the reservation. Then it took well over 30 minutes of me "awaiting approval". I finally started a chat which took 4 minutes to get a response to from "Kimberly" saying "Hello. One moment while I get you approved". 3 minutes later I get the exact same message this time from "Marquita". After finally getting approved I had to spend about 20 minutes walking around the truck checking every scratch and ding for a sticker and then "disputing" with pics and a description any that weren't marked. It would be way more efficient to have the renter just take a few pics of the truck from each angle and submit them. All told it took a little over an hour for me to do a self check out. I'll never voluntarily do that again and may seek another company next time. It has been a while since I've rented but have been loyal to the company of the years.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

L. Kent R. 
Rating:
4.0

Passengers side lowbeam light was out

Michael M. 
Rating:
5.0

It would be nice to be able to contact the store directly instead of waiting on hold for 15 minutes for the next available associate-three times. aggravating

j c C. 
Rating:
4.0

The only thing I can think of but you could improve on is the gentleman that helped us stated he only uses the computer Like one time a month and he was very slow and confused on what he should do next for his steps my husband and I had to help him out to tell him what was on the screen and what to do

Jan M. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Late night drop-off - no interaction but it was a good experience.

Tim O. 
Rating:
5.0

Absolutely nothing! Great place..awesome employees! Best experience....EVER!! Highly recommend to anyone! ??

James H. 
Rating:
5.0

even tho we forgot to leave the keys to the truck after an exhausting day of packing and moving .. they were very understanding and helpful.. very pleasant people at this location

Debra R. 
Rating:
5.0

Great service.

Joseph L. 
Rating:
1.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Ernest D. 
Rating:
4.0

More issue with equipment- trucks need adjustable mirrors- driver side mirror lower mirror was not usable

Kirby W. 
Rating:
5.0

Front office personnel was friendly and helpful. Easy to work with!

patrick B. 
Rating:
5.0

Customer did not leave a comment.

Heath B. 
Rating:
5.0

Business opened right on time to pick up our truck. It only took a few minutes to check in and get the key, and the truck was clean. It was very easy to pick up.

Heather S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Very friendly and professional staff. Trailer was easy to hook up and was well maintained. Would recommend to family and friends

Carl S. 
Rating:
5.0

Friendly staff simple process.

Joseph C.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Smooth service, no issues or complaints.

Andrew S.  |  Reservation 
Rating:
2.0

Customer did not leave a comment.

stephanie F. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

very nice customer service

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
4.0

Uhaul sent me to the wrong location. The first place in town had no motorcycle trailers. The second place was ready with a trailer but there was dirt caked into the bottom of the trailer.

Skylar K. 
Rating:
5.0

Clean out the bed of the trailer. Lots of gravel in the bed. The trailer could have also been washed - it was extremely dirty.

Jeffrey I. 
Rating:
5.0

When you make a reservation a week in advance Uhaul should make sure the requested equipment is at the requested location. I received a phone call the day before stating I had to pick it up 50 miles from my requested location.

Lee Ann D. 
Rating:
3.0

It was nice and clean

Syed Ali A.  |  Reservation 
Rating:
5.0

ended up not needing the unit

Findlay Senior T.  |  Reservation 
Rating:
5.0

I checked in to my reservation and everything went quick and smoothly. The front desk woman helped me with my questions and knew the answers to everything. Very well service.

Stephanie M.  |  Reservation 
Rating:
5.0

Fast friendly service!

Renee K.  |  Reservation 
Rating:
4.0

The unit is as clean as to be expected. Easy move in. No issues.

Lisa R.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
5.0

Was very good thank you

NASSER A.  |  Reservation 
Rating:
1.0

My daughter was nearly killed when the trailer separated from her tow vehicle. We had to pay $200 to have the trailer towed from a busy interstate. We have called customer service three times and been told to expect a call from a customer service rep from Ohio that never calls.

Sydney B. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

Was a nice clean facility with a nice workers

RACHAEL B.  |  Reservation 
Rating:
4.0

Everything went smoothly.

Jeff F.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

Very friendly service

David R. 
Rating:
5.0

Excellent customer service!

James B.  |  Reservation 
Rating:
5.0

Make sure there is the required 1/4 tank of gas in the truck.

Ashley C. 
Rating:
5.0

Unit was clean and easily accessible

Ashley C.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Matthew I. 
Rating:
3.0

Customer did not leave a comment.

Debra G. 
Rating:
4.0

Customer did not leave a comment.

linda E. 
Rating:
5.0

I got moved into my unit with no problem. The new units have plenty of space to maneuver your vehicle. With no electric there still was plenty of light. Staff is very nice and helpful.Thank you

Charline C.  |  Reservation 
Rating:
4.0

Put closing time with address location.

linda E. 
Rating:
5.0

The facility was just what we needed. We appreciated the wide driving areas between the buildings and the fact that they were paved.

Richard O.  |  Overall Experience 
Rating:
3.0

Glad l had GPS on my phone or I'd still be looking for the place

charles M. 
Rating:
3.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Complete process was very smooth

Ajay M.  |  Overall Experience 
Rating:
5.0

Very friendly staff, storage place was clean, no problems at all.

Jeanny B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

Tongue of the trailer was bent & trailer pulled slightly to one side

Katrina H. 
Rating:
5.0

This was by far the best storage facility that I have the pleasure of using. Keep up the good work.

SEAN C.  |  Overall Experience 
Rating:
2.0

It was stated to be 10x8x5. The 10’ was in height, 8’in length and 5’ width. There were two pools of water on the floor. We were going to store books and clothes. We left and did not rent.

William D.  |  Overall Experience 
Rating:
5.0

Easy location and access,customer service is very good

Sandra S.  |  Reservation 
Rating:
3.0

The website was not very user friendly. I tried to figure out how to cancel the reservation & could not.

Bonnie C.  |  Reservation 
Rating:
5.0

She doing great help me out good price next time I will use rent trial uhaul

lucas R. 
Rating:
5.0

Employee was very pleasant and helpful

George M. 
Rating:
5.0

I ended up not needing it thank you

Jackie M.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Well organized and clear instructions for after hours drop off.

Kelly H. 
Rating:
3.0

My rental contract required that I leave the gas tank at 5/8 full. As I pumped the gas, the gas gauge stuck at 1/4 full, then jumped to 1/2 full, then it jumped to full. That "sticking" of the gauge cost me at least $20-$25 that I should not have paid. I called and asked for a credit or refund of this amount and was told I would receive a call back. I never was called back.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
2.0

Customer did not leave a comment.

walt D. 
Rating:
5.0

Staff was very friendly and helpfull. The truck was spotless and very well maintained. Thanks Scott Berndt

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

My experience with Uhaul and this location was great. The customer service I received was First Class!! That is saying something because customer service today is almost non existing!

ron N. 
Rating:
5.0

Customer did not leave a comment.

raymond M. 
Rating:
4.0

Put a tongue jack on this unit (6 x 12') a single person of good lifting capabilities struggles to get it off the hitch. I'll spend 3 times as much in getting my back fixed

John S. 
Rating:
5.0

Customer did not leave a comment.

adam M. 
Rating:
3.0

Customer did not leave a comment.

Kale B. 
Rating:
5.0

Customer did not leave a comment.

cliff H. 
Rating:
2.0

Make sure you check in online, the guy there wasn't computer savvy and had to call someone to walk him through the process which took about 25 minutes and the hitch was so rusted I couldn't tighten it onto my ball and it came off while driving, luckily no damage as the chains helped!

Sally M. 
Rating:
5.0

Returned the truck at this location. Everything was quick and smooth!

Machelle W. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Very helpful and easy set up!

WESLEY M.  |  First Impressions 
Rating:
4.0

Representative at counter on a Saturday morning was friendly, but unsure about the process for checking out a rental trailer that I had reserved. He was phoned assistance and worked through it over a 20 minute timeframe. Otherwise, the experience was great!

Wade H. 
Rating:
4.0

The truck was exceptionally clean, both inside and out.

John A. 
Rating:
5.0

Customer did not leave a comment.

Wylie H. 
Rating:
4.0

Overall I found my experience with Flag City Mini Storage very pleasent. There was concern when I arrived that a unit wasn`t available but Erin helped me and got me into my unit quickly and easily.

BRANDON W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek T. 
Rating:
5.0

Dropped off on a holiday and business was closed but the instructions were clear and just put keys in the box!!

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Very quick and friendly service.

thomas M. 
Rating:
3.0

NO ONE AT THE SITE. NO INDICATION AS TO WHERE TO PARK THE RETURN.

Jim V. 
Rating:
5.0

Customer did not leave a comment.

Aubree W. 
Rating:
5.0

i was pleased with the way the business was handled thank you very much

clifford G. 
Rating:
2.0

The trailer had a temporary tag on it that said it was issued on 11/30/16. I was driving across country and just seemed a bit odd. I also requested to have the double door unit which I was told shouldn't be an issue but instead I received a rolling door. In addition the person at the center did not assist me with connecting the U Haul or even check the lights. I just signed the paper work and did everything myself.

jason G. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
3.0

Storage reservation was cancelled via call to UHAUL customer service with follow-up call. However, we have used this location before and found it to have excellent facilities and service. Thank you.

Privacy R.  |  First Impressions 
Rating:
4.0

Good experience.

Phil K. 
Rating:
5.0

Customer did not leave a comment.

Tabitha V. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

PAUL P. 
Rating:
4.0

The person at this establishment was very helpful and kind

Terry P. 
Rating:
3.0

Service was good. Office was helpful with questions I had.

Privacy R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

glen T. 
Rating:
5.0

The web site was not flexible. It took many calls and much time to reach a person on the phone. When I made it through u-haul's computer phone system, the person was not helpful and nearly ruined the order by changing dates and times without my knowledge. The whole order process was frustrating. I ended up settling on a too large trailer, picked up at a bad time, and rented for too many days.

Robroy C. 
Rating:
3.0

Customer did not leave a comment.

daniel D. 
Rating:
4.0

Customer did not leave a comment.

patti S. 
Rating:
4.0

I reserved a 17 foot truck. Received a call the night before that I could only get a 15.

Stephen O. 
Rating:
3.0

I was given a quote of 19.99 a day plus .29 a mile. only had the truck 3 days. They charge me for a full week, which ended up more that the original quote, by about $25.00. Next time I will get it all in writting.

Kimberly F. 
Rating:
3.0

Customer did not leave a comment.

Lee S. 
No reviews have been submitted for this location.

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