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Larry E.
Customer Reviews for Flooring Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They should not be allowed to rent uhauls. I received the vehicle with little to no fuel. When I returned the vehicle they overcharged me an additonal 450 miles. I even filled up the fuel to the proper line and they charged me for fuel. Bull shit.
David P.While the person handling the U-haul's were very nice and helped me out. When I arrived at, the U-Haul was dead because someone had left the headlights on. My husband and I had to jump the truck to get it started. So that was just an avoidable inconvenience. I was refunded some of my money due to the U-Haul not being "pick up ready" and all was handled with that store.
Amanda W.The location was not open at the time it was supposed to be, and I had to wait outside.
MICHAEL S.I got charged by the place I rented the truck $88.08. WHY AM I GETTING CHARGED AGAIN WHEN IT WAS ONLY RETURNED TO THE RANCHO LOCATION. This is another FRAUDULENT CHARGE and my bank has been notified again to not honor this transaction. I rented a truck, I have a complete RECEIPT for $88.08 PAID IN FULL. The drop off location cannot charge my card for anything. Once again, THIS IS RIDICULOUS AND I WILL NEVER DO BUSINESS WITH YOU AGAIN. I have had to cancel my debit card due to all these unauthorized charges by YOU!
Donna G.Very convenient and helpful! Thank you!
Adrian V.My experience was phenomenal after a couple horrible experiences once I got to the Upland location wise. Was turned around thank you so very much for being polite clean and very professional I highly recommend U-Haul and will be returning because of this locations experience thank you again
KANANI L.This location is great. Best place to rent
Ryan H.The interior of the truck appears to never have been cleaned… sad considering Covid-19 standards other companies have performed at.
GEORGE M.Maybe open earlier on the weekend it gives more people a chance to rent trucks
Harry A.Thank you for helping me with my trucking needs
Terri S.The original reservation for a 26' box van was made at the Fontana CA location, on Foothill and Sierra, at the beginning of December. Long story short, they rented out my reserved van, and I was there at the time of opening, on the reserved date. The representative acted like she couldn't care less when I protested their action. Anyway, the representative at Flooring Mart was much more professional. I think I would use his u-haul service before I'd ever do business at the Fontana location again. (There's no point in offering reservations on equipment that can't be counted on to be on-site & ready at the scheduled time.)
JOHN M.Being charged for pads that I never had and then showing a return of pads that I never had seems a little crazy.
Richard D.AC wasn't working, called location and left 2 voicemails, they never returned calls.
Carol N.Fine as it could be
Marilyn P.Friendly and knowledgeable personnel. Will be back.
Sam D.Pick up and drop off were very easy at this location. There are large driveways for access and easy parking. 2 gas stations are near by. The staff made everything go smoothly.
Philip I.New location. Very nice people and service.
sunny P.