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jeff l
Customer Reviews for Florida Car Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Their parkinglot is a muddy mess. No one was there even though it was normal business hours.
Dana AWe kept having to jump the u haul ...if you turned it off it would die.
robert sNothing. Was very happy how heavy duty the trailer with ramp was. It pulled very easily and smoothly except on rougher road, which is understandable.
James DThe inside of the uhaul was full of dirt. The business was dirty and the staff acted as if my business was an inconvenience.
Bret HGreat professional service!
David BThe van I rented wasn’t maintained and the overall drivability was extremely poor
Greg KVery good to work with! We've rented from them multiple times and it's always very easy.
Kelly FBeing more friendly
Annette SEverything went well. My truck's battery failed when I returned the trailer. The folks at the dealer gave me a jump. All good
Brett JTires were bald , had a flat tire in my driveway.
Tony TEasy in/out
Dorothy Mplace is a shithole. then tried to tell me I went over my milage. just trying to rip me off.
DOUGLAS GFor online picking up, don't advertise use of a dolly if it cannot be picked up as well. Otherwise 👌🏽
Marian MHave 4*8 trailers at the Huber Heights location.
Roni AGood service, keep the company.
David GPrompt and everything worked
Bob BI reserved a 20 foot moving truck. Only a 26 foot truck was available. When I went out to investigate the truck, the entire bed (upon opening the back door) was covered in live cockroaches! I was then told that they didn’t have anymore trucks available (even though there were two more in the lot) and that I’d have to drive from Springfield, Ohio to Xenia Ohio to get another truck and that was my only option. This not only added mileage and more fuel to my cost, but the delay and additional travel left my movers sitting for 2 HOURS at $125.00 per hour! I paid for two pages of moving blankets, which I didn’t even use, but was told by a UHAUL associate that they were not refundable. This has been the worst moving experience of my life. I am on a fixed budget and had to pay almost $400 more than I budgeted due to these issues. I was also advised that the initial charge for the roach-infested truck would be reversed and that I would not have to pay another charge at the UHAUL in Xenia (which was a lie). Given this experience and the additional monies that UHAUL cost me, I am requesting that the $150.00 cost be refunded. I have utilized UHAUL for many years and NEVER had these types of problems. I would like a return phone call from a member of UHAUL management concerning these events, as well as the refund request. Paul Mayes (614) 813-3495
Paul MN/A
Steven SThe gentleman said he would take care of check in as apose to doing it online and come to find out we were charged a mileage fee when we filled the tank to what we were given. We put in $87. 55 when we started and 37 when we returned it only to have been charged another 37.50. Yet did not exceed the 170 miles allotted. Something not right there!!! The check engine light, lack of air conditioning, and added charge makes this rental a bust.
Dave BTruck and hand truck worked perfectly Truck was clean and ready to go
Bob BKeep it up, Great Job. Thanks
kerry dHad to undo trailer and drop it. Worker did not want to aid me.
LESLIE HSelf check-in was a debacle. Fortunately, there was someone there on a Saturday, but he was mostly unpleasant and slow. Fuel tank indicated "19 miles to empty." When I set up the rental, I was shown 135 miles. I drove 128 and was charged additional $27.00 for going over the allotted miles. Piss poor. Sorry.
William TFill your trucks up after each customer. It won't be as hard when refueling
Mary SPerson is great but office not professional. Parking just gravel not paved. Most importantly I reserved and paid to pick up in Beavercreek Oh but had to go to Xenia as Uhaul called a day earlier about that. Inconvenience. Why does the system allow if there is no truck available at a chosrn location. So in summary two problems: 1. Pick up location different than I reserved 2. I had to get a ride to pick up truck from a far location. Extra money spent 3 filled fuel more than what I had at the time of pick up. No refund on extra fuel 4 became more expensive that it supposed to be
Muhammad UParking on pavement is preferable. It was muddy and wet to get in the truck.
David CHad to ring doorbell for someone to come to door. Door was locked.
Eric Ka little customer service goes a long way. how about welcome, i'll be with you in a minute, or hi, i'll be right with you. maybe clean up a little and pretend it's a place of business?
David BHorrible lot, giant holes everywhere. Felt like I was going to bust a tire driving through.
Caitlyn LProfessional service. My go to spot to rent when in Xenia or within 50 miles.
David BMan was nice enough but did not seem to happy with life in general. Facility VERY outdated. And old but product gotten.
Lewis MThe man wasted my time for almost 2hrs which was very sad, went there before 9am but I left there 11m
Kwadwo bGentlemen checking us in was not very friendly.
Samuel PDan was great. I will always do business there and he is a Vietnam Vet and deserves your business. Thanks, Dan!
Cary HGreat service, easy process!
David BNone needed. Smooth transaction.
richard fdirections for leaving trucks after hours.
Kary WWhen I booked this truck online it gave me three locations for optional drop off. I think all of them said Xenia. I was moving to Wilmington Xenia isn’t exactly close. I mentioned that i know there was a drop off location with in 10 mins of my house to the guy that i checked me in. He said he saw two options and told me this location was just up the road. When I pulled it up on my gps this morning it was 22 miles from my house. It took me over 30 minutes to drive just up the road. When a few weeks ago we had a truck that we dropped off less than 10 mins from the house. Said it would open at 9. Got there for a few minutes before nine so I waited. At about 5 after 9 I checked the truck in myself.
BRANDON PJust keep providing the convenience up pick up and drop off .
ROBERTO DOriginally had a reservation at CJ in Washington Court House. When I showed up to get the equipment they said sorry about your luck. They did not have the trailer to rent. So much for making a reservation. Sent me to Xenia 28 miles away. Also had to return to Xenia or would be charged extra $200. Had to drive an extra 112 miles. So much for customer service. I am surprised with a culture like U-Haul you are asking for feedback.
Robert RCheck engine light was on, air conditioning worked sometimes but went a couple hours where it did not. Pick up location overcharged me which required follow up calls to get resolved.
Vince MThe only thing email I received from UHaul confirming my reservation stated my pick up and drop of were at The Jeffersonville location. When I drove to pick up the Truck at jeffersonville there was on truck and no one there!! After several calls a Uhaul rep told me the pick up had been changed to Xenia location. Nobody to me!! I received no text, no call or no email to tell me of this location change!! Xenia was in the opposite direction to my trip and resulted in over and hour round trip, which meant I missed the time allocated to move my daughters furniture into OSU! It was nightmare for me. To top it off, it was 90degress and when I picked the truck up at the Xenia location it had no air conditioning and the check engine lite came on!! So I had to drive and extra hour each way on top of my normal planned trip in a truck with no aircon in 90degress. This was a terrible experience from start to finish. I would never recommend uHaul after this. I look forward to hearing your response. Douglas Harrop 9375465912
Douglas HThis location was easy to find and the drop off procedure was easy to understand online. We were able to drop off the truck, take the mileage and pictures as needed, and drop the keys off without any issues. I hope that the truck gets back to Greenville safely.
Elijah MU-haul looks like they would take what they can get for satellite franchises at this place. Where's the professionalism?
Elizabeth SNo one present, no way to improve.
Amanda THave the “guaranteed “ truck available at the time and place I reserved it for 3 weeks prior! Drove by numerous Uhaul dealers to get to the guaranteed pick up place. Directions on reservation takes you 10 miles away from actual pickup place. Reserved 15’ truck, told I had a 26’ truck. Shortage of 15’. Never communicated of change. Huge difference in gas and driving. Poor man in charge of pickup did the best he could. When you only have a 26’ truck on lot, what do you do? Fortunately, a 10’ truck pulled in while trying to figure it out.! Had no other option, truck was needed that specific day. Took twice as long loading because of smaller truck. Price was the same!!! When booked, price was much cheaper for 10’ vs 15’. According to Uhaul 800, prices went up $400+ since I booked, and nothing could be done about price….”already getting a deal by giving it to me for price I reserved your it at”…..regardless it was a much smaller truck!!? Very disappointed with pick up! Drop off as bad or worse!!
Michael BDid not confirm prior damages or marks on trailer
Brittany NWas charged for gas when I had filled it back up. Had to call and inform them I had taken picture of gauge upon return. They said they would double check it and then the refunded me the money. Glad I take pictures.
don cMy only complaint was my pickup location changed. The only way I knew it changed was the fact they called me on pickup day to let me know. Luckily it worked out and I picked it up the next day due to the fact the new location closed earlier than what I originally booked.
Brad B