Customer service was awesome!
KANDEE R
Customer Reviews for Florida Car Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful with the process and was able to answer all my quesrions.
Richard LVery clean , easy to locate. packing lot was easy to navigate.
MARIA Di had trouble finding the place (having forgotten that south 68 and detroit st. in xenia are 2 different roads) but woman working counter couldn't have been nicer and you had a wide-load dolly. 5 stars!
DARRYL SReturn was easy
Yundon JPlease return to using paper contracts.
John HEveryone is so friendly and very helpful ,this is the only place I will use ,
DELORES RBrenda is a great lady ,help me thru all paperwork ,I will always recommend this location
DELORES RI would like to make a complaint at my original location at quality cars.
Nicole SDo not recommend the after hours pick up. It was very difficult, took a lot of time, app kept messing up, and nobody told us we had to fill it up with gas before we brought it back so we had to pay 77$ for gas.
CHASE MEasier way check out on app. A quick link under the upcoming rental that takes you to check out. In stead of hunting it. Directions are nice after reservation but finding information again is difficult
douglas SNo improvement needed.
Elizabeth LEquipment was available, clean and ready to go at the agreed time.
ABRAHAM VThe ladies at FL cat connection were great to deal with.
Robert SI was charged for gas. I filled it back to where it was when I received it. The worker was 20 min late. I had to wait 45 minutes to get the truck. Will never use them again.
Holly BThere was no gas. I was charged for extra days that I didn’t ask for. I was supposed to drop off in Washington Court House and the location on the app was only giving me Mansfield, OH. This was a terrible experience. The worker on Saturday was very friendly and tried to be helpful.
Taryn FTheir parkinglot is a muddy mess. No one was there even though it was normal business hours.
Dana AWe kept having to jump the u haul ...if you turned it off it would die.
robert sNothing. Was very happy how heavy duty the trailer with ramp was. It pulled very easily and smoothly except on rougher road, which is understandable.
James DThe inside of the uhaul was full of dirt. The business was dirty and the staff acted as if my business was an inconvenience.
Bret HGreat professional service!
David BThe van I rented wasn’t maintained and the overall drivability was extremely poor
Greg KVery good to work with! We've rented from them multiple times and it's always very easy.
Kelly FBeing more friendly
Annette SEverything went well. My truck's battery failed when I returned the trailer. The folks at the dealer gave me a jump. All good
Brett JTires were bald , had a flat tire in my driveway.
Tony TEasy in/out
Dorothy Mplace is a shithole. then tried to tell me I went over my milage. just trying to rip me off.
DOUGLAS GFor online picking up, don't advertise use of a dolly if it cannot be picked up as well. Otherwise 👌🏽
Marian MHave 4*8 trailers at the Huber Heights location.
Roni AGood service, keep the company.
David GPrompt and everything worked
Bob BI reserved a 20 foot moving truck. Only a 26 foot truck was available. When I went out to investigate the truck, the entire bed (upon opening the back door) was covered in live cockroaches! I was then told that they didn’t have anymore trucks available (even though there were two more in the lot) and that I’d have to drive from Springfield, Ohio to Xenia Ohio to get another truck and that was my only option. This not only added mileage and more fuel to my cost, but the delay and additional travel left my movers sitting for 2 HOURS at $125.00 per hour! I paid for two pages of moving blankets, which I didn’t even use, but was told by a UHAUL associate that they were not refundable. This has been the worst moving experience of my life. I am on a fixed budget and had to pay almost $400 more than I budgeted due to these issues. I was also advised that the initial charge for the roach-infested truck would be reversed and that I would not have to pay another charge at the UHAUL in Xenia (which was a lie). Given this experience and the additional monies that UHAUL cost me, I am requesting that the $150.00 cost be refunded. I have utilized UHAUL for many years and NEVER had these types of problems. I would like a return phone call from a member of UHAUL management concerning these events, as well as the refund request. Paul Mayes (614) 813-3495
Paul MN/A
Steven SThe gentleman said he would take care of check in as apose to doing it online and come to find out we were charged a mileage fee when we filled the tank to what we were given. We put in $87. 55 when we started and 37 when we returned it only to have been charged another 37.50. Yet did not exceed the 170 miles allotted. Something not right there!!! The check engine light, lack of air conditioning, and added charge makes this rental a bust.
Dave BTruck and hand truck worked perfectly Truck was clean and ready to go
Bob BKeep it up, Great Job. Thanks
kerry dHad to undo trailer and drop it. Worker did not want to aid me.
LESLIE HSelf check-in was a debacle. Fortunately, there was someone there on a Saturday, but he was mostly unpleasant and slow. Fuel tank indicated "19 miles to empty." When I set up the rental, I was shown 135 miles. I drove 128 and was charged additional $27.00 for going over the allotted miles. Piss poor. Sorry.
William TFill your trucks up after each customer. It won't be as hard when refueling
Mary SPerson is great but office not professional. Parking just gravel not paved. Most importantly I reserved and paid to pick up in Beavercreek Oh but had to go to Xenia as Uhaul called a day earlier about that. Inconvenience. Why does the system allow if there is no truck available at a chosrn location. So in summary two problems: 1. Pick up location different than I reserved 2. I had to get a ride to pick up truck from a far location. Extra money spent 3 filled fuel more than what I had at the time of pick up. No refund on extra fuel 4 became more expensive that it supposed to be
Muhammad UParking on pavement is preferable. It was muddy and wet to get in the truck.
David CHad to ring doorbell for someone to come to door. Door was locked.
Eric Ka little customer service goes a long way. how about welcome, i'll be with you in a minute, or hi, i'll be right with you. maybe clean up a little and pretend it's a place of business?
David BHorrible lot, giant holes everywhere. Felt like I was going to bust a tire driving through.
Caitlyn LProfessional service. My go to spot to rent when in Xenia or within 50 miles.
David BMan was nice enough but did not seem to happy with life in general. Facility VERY outdated. And old but product gotten.
Lewis MThe man wasted my time for almost 2hrs which was very sad, went there before 9am but I left there 11m
Kwadwo bGentlemen checking us in was not very friendly.
Samuel PDan was great. I will always do business there and he is a Vietnam Vet and deserves your business. Thanks, Dan!
Cary HGreat service, easy process!
David BNone needed. Smooth transaction.
richard fdirections for leaving trucks after hours.
Kary W