Customer Reviews for Flythe Brothers Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Flythe Brothers Inc

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Dale N. on

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Fast and efficient - everything was great!

Brinson A. on

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Great experience didn't have any problems, staff helped me attach trailer to my vehicle and dropping off . Will return if I need the services again.

stephanie C. on

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Customer did not leave a comment.

William L. on

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My only problem and it was minor was the conflicting emails, texts and phone calls regarding equipment ordered, what was available and what I found at time of pickup. The info from Corp said not available at the location but on arrival all were present

Mitch R. on

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demetrius H. on

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Flythe Brothers was very nice and inviting. Uhaul needs to update there system and train there people. They told me that we went over 400 miles when I only used 200. Uhaul then tried to take my deposit when I was told as long as I had a card on file that I didn't have to pay a deposit. Poor business management. Thanks to Flythe Brothers for taking the time out to correct the problem.

lee W. on

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Nothing Noted

Andrea D. on

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Please allow the Conway location to have whatever u-haul equipment they request so, I and other customers can freely share with our community that they have whatever is needed. Thanks

Bill L. on

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Dealer closed at noon on Saturday, closed on Sunday, Monday was a holiday. Only needed Tuesday. Charged for 5 days. Only wanted insurance for 0ne day; not allowed. Charged for 5 days insurance per company policy. Charged for 653 miles; used for 561 miles. Operating instructions of vehicle would have been helpful. Was just handed the keys.

Ruby B. on

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Jurious B. on

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ANGELA M. on

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Continue to provide excellent customer service.

Gary B. on

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Helpful, courteous and got me out the door reasonably quick! Overall, it would be tough to make much of an improvement.

Kimberly D. on

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donald W. on

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Everything was excellent

Rahim Ali M. on

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MR. Flythe was outstanding in supporting my family need in turning in the U haul truck and trailor at his center as and alternate do to my travel change enroute. Excellent service and we are grateful. Mr. Rahim A Muhammad

Joseph F. on

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John T. on

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CATHERINE F. on

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Victoria H. on

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LERHONDA H. on

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Shirley G. on

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Very friendly and service was excellent. Truck was clean . Would recommend to anyone.

Dorothy V. on

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My experience was very good, I picked up truck less than 2 miles from my home and everything went very good. Thanks

Antone W L. on

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amanda B. on

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JULIE P. on

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Deborah W. on

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susan H. on

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excellent customer service. thank you

Steve V. on

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Very friendly staff!

Chester H. on

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Nicholas O. on

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Dorothea S. on

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LARRY E. on

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Extremely helpful.

William Y. on

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NANCY J. on

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Nothing

Elizabeth V. on

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Raven D. on

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Nothing

WILLIE J. on

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The service was great and so was the price.

ROBYN J. on

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SUSAN H. on

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They are great

ALFRED O. on

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Roy G. on

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personnel was friendly and helpful. Equipment was fine, worked for me. The only complaint I had was the distance I had to go to get the trailer and bring it back was 90 miles round trip

JOSEPH F. on

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Tichina H. on

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BLAKE F. on

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robert H. on

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sherry B. on

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SANDRA H. on

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I spoke to a lady (can't remember her name) and she was extremely nice and helpful. Thanks to her and her supervisor who both went "above and beyond" the call of duty.

LORI B. on

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I would recommend the location but not to use UHaul ever again. I hope I can find something else to use or just take it by pick up truck. it was a ridiculous experience.

JOHN B. on

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Shanon C. on

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I wish I did not have to drive 35 miles to pick up my requested truck when there are several closer uhaul vendors. Furniture pads were thrown haphazardly into back of truck unbagged and in some cases dirty.

Arnold N. on

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NICHOLAS G. on

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I was sent, 30 miles to the east of my location to pick up a trailer. Within 1 mile there was a u haul agent with the same trailer available.

Antonio A. on

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PEGGY R. on

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just a slight delay because truck needed a battery.problem was resolved promptly.

CHRIS W. on

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Henry B. on

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Staff were extremely helpful and helped me significantly. I had never rented a pull trailer and the Flythe Brothers staff were overly helpful and reassuring.

MILTON V. on

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WILLIE R. on

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JOSEPH F. on

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PATRICIA L. on

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The people were pleasant and courtesy. I was very satisfied with there service and I will use there service again. Thanks for your prompt service.

PATRICK M. on

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WILL T. on

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I was suppose to pick the trailer up in Ahoskie NC after making a reservation 3 weeks out, less than 24 hours before pick up I was emailed that I needed to go to Conway NC. Good thing I have a smart phone to receive the email. Once I arrived to pick up the trailer the price of the trailer went up $20.00, but how could I argue I had to have the trailer. Flythe Brothers in Conway NC needs to update there Uhaul computer, they did not have any location in Pawleys Island SC for drop off.

DAVID F. on

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I probably won't use U-Haul in the future. I called to rent a truck in Roanoke Rapids, NC. I then received an email saying a truck is available in Conway, NC - 30 miles out of my way. My plan was to rent the truck in Roanoke Rapids, not in Conway. I used to rent the truck at the location where I made my reservation but apparently you have changed your procedures which do not benefit your customer. The personnel were very good at each location.

ALICIA H. on

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DAVID B. on

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Get the law suit closed out with ford explorer.

MICKEY B. on

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Donna W. on

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Wonderful! They helped me after a different location had my reservation for 2 weeks and then 2 days before I needed it called and said they could not get what I needed. Rachel at Flythe Bros. went the extra mile and found the truck we needed.

Lorretta J. on

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TERESA S. on

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KATHRYN G. on

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BROOKE J. on

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Nothing can be improved with Flythe Brothers where I have gotten my last 2 uhauls from. They always have what I need and if they dont they will find what I need. Blake, Rachel, and Ashley at Flythe brothers are most pleasant to work with!!!

VICKIE SONNAE G. on

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Dickie was great in assisting me returning the truck.

THERESA G. on

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ALICE W. on

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I droped off the rental at Conway Flythe Brothers and put a copy of my contact and the keys in the drop box around 5pm Sat. I called them on Monday to make sure everything was ok and to be sure that I returned the rental with the correct amt. of gas in it. He said everything was fine and I could pick up my change from the deposit (31.17) from him. I moved only one block away from Flythe Brothers. About 30 min. later he called me back and said that he could not give me the 31.17 because of the way it was written up on the contract, I was referred back to Ace in Ahoskie. I spoke to Dennis at Ace and he was very helpfull. I had to dirve back to Ahoskie (another 25 miles one way, 50 miles total just to get my change! I spent alot of money and time driving back and forth to Ahoskie and going round and round on this rental. it should have been a very simple rental but turned into a costly nightmare for me! Not to mention having to pay someone to take me to pick up my car at Ace in Ahoskie. (50 miles round trip! at 3.15/gal.) I have rented before from Uhaul and have not had any problems! This was a nightmare!

AMANDA W. on

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Details of the rental agreement was not explain at the timmy rental.

Wanda T. on

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DAVID B. on

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joshua B. on

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JOHN B. on

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This was farther away than I wanted to go for pickup. The guy was there when he said he would be. Knew how to work the computer. Got me on my way quickly. Way above my previous U-haul experiences. Wish all your agents were of this quality.