Was stuck at this location for nearly 2 hours at 6 AM in the wind and rain with no cover or bathroom while trying to get a Lyft or Uber back home. Was absolutely horrible and will never be using this location again for anything at all.Brian B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Franklin, VA 23851
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- 4.0 Average Customer Rating
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We were originally told to drop this trailer off in another state - nearly 2 hours in the wrong direction. We stayed on the phone for a total of 3 calls and nearly an hour to get it changed. Layla was completely incompetent. Fortunately the last agent was able to get our drop off location changed. Very, very frustrating.Scott W.
Previous commentsDORAN W.
Location was to open at 10. No one there. Ended up returning online. This should be listed as a drop off site without a personKaren H.
The gentleman running the site was very helpful and would recommend that particular site to anyone good jobkeith M.