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Patric B | Overall Experience
Customer Reviews for Fontana Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady on shift was extremely polite and helpful. Returning the truck to her at this location was the best part of the whole experience. If I had known I would have started my trip from this location.
David MI had to close my account because I was moving, But the staff and facility are the best I've ever had. I highly recommend Fontana Storage to anyone needing storage; they are the best!
Ronald W | Overall ExperienceWhile the Truck was well maintained I cannot say it was neither clean nor dirty. The outside of the truck did not matter as light rain. The inside of the cabin did have the previous renters debris. Straw wrappers on the floor and other misc. trash including on the passenger driver door. While I did not look on the drivers side floor or door. I did remove the trash on the floor of the passenger side, and did not touch whatever paper was left on the door just in case someone would go back looking for it. I did mention this to the nice man checking us out to make sure we would not get any cleaning fees.
NANCY RWe didn’t ask for a dolly but it came with one anyways and my bf has rented a U-Haul before because he recently moved and he said the dolly’s have straps or a tag or something mines didn’t they never strapped mine a from whoever previously used it
KIARA ENo help I called for help and the lady that answered clicked on me the app to return the truck wasn’t working took me 2 hrs to drop off
BERTHA CExcellent customer service.
DONBOSCO NThank you for everything! Always felt comfortable coming to the storage unit.
JENNIFER A | Overall ExperienceGreat facility and customer service. Will definately return in the future if the need arises. Maria was great!! Highly Recommend!!
ACE C | Overall ExperienceThe young gentleman was very friendly and professional. He made my getting the truck smoothly and quick.
LOURDES MWash the interior and exterior of the truck, I usually rent from the U-Haul facility on Foothill Blvd in Fontana, CA and they wash their trucks completely. I chose this facility do to its proximity to me, less mileage usage, lower cost to me.
JACK Bquick and EZ
Chinlang WPlease don’t charge extra for gasoline, don’t fake the numbers, bad experience on my las rental pay extra on gas,
Jose Gtrailer lights failed while driving, i had to buy one set of magnetic trailer lights to continue traveling to another state, when i returned the trailer i informed the staff about the lights and they said it wasnt their problem
Ricardo LFront desk service was great, I would definitely recommend this place, easy and fast service.
cesar EGirl in the office nerds to be honest with customers and not to charge unnecessary charges.
Frank FThe truck was nasty filthy and they didn’t have the dolly I reserved so I had to go out of my way drive farther which acrued more charges on the truck because of the extra mileage to get one. Uhuaul refused to comp me even the cost of the moving blankets for the hassle.
Megan CThe Vehicle was fine everything worked. The only thing is that the vehicle needs some attention.
David BIt’s nice
No GOnce the tank was full it leaked when ever we came to a stop and then accelerated. It wasn’t until the gas level was below 1/2 tank that the truck quit leaking fuel. Also some how a massive amount of water got into the cargo area unbeknownst to me and damaged our product.
Todd HThe smell was horrific in the cab of unit rented. I tried spraying with Lysol and nothing seemed to help. Thank claimed to be .5 tank but was just under the half tank line
KIRK FThe originally chosen location that is close to my home/moving area was in Rancho Cucamonga, CA. An hour before pick-up time, I was informed my order would not be able to be completed at that location, and instead was routed to a pick-up location that was 15 miles in the other direction. It was disappointing, and frustrating, especially since it was such short notice, and because I pay for mileage and this change added an additional 30+ miles than I had budgeted for.
Melissa BThe experience was a bit below average. The cup holder was full of water and the trailer area was full of dirt and leaves.
Miesha MVery friendly and helpful
JIM VRamps were a bit hard to pull out and push in but otherwise equipment was tip top. I never have a bad experience when I Trust in UHaul equipment. They never let me down and are always the safest and best for my needs. I always feel confident when I use UHual equipment.
Mark PGreat customer service
Gabriel MI was charged for a dolly that was not supplied. Over charged as well when I was quoted $70 and charged $98. I would never recommend this service nor location. Worst experience especially since since my account was low on funds since I am moving.
marian mThe guy who eventually came out to help was very nice and professional. He assisted me in closing out my truck and I’m satisfied with his assistance. However, I waited 10 minutes in the office with another guy who was also waiting. No one was in the office anywhere for at least 10 minutes and there was no sign saying someone would return within a timeframe.
Mariko PNone
ma dExcellent customer service
LAWRENCE VPlease be sure that the key in the lock box is not wedged into the box so that the box will not open. I almost gave up and cancelled my rental because the top of the card that the key was on was wedged under the bolt at the top of the front sliding door.
Amanda LI never received any callbacks about my unit. I was in the hospital and fell back on payments and honestly slipped my mind until I called. I was told a manager would be reaching out and they never did. I’m literally just finding out you all emptied my unit without my knowledge. My mom died when I was 14 and some of my lasts things I have from her are in there. I literally have nothing and been living in my car so to find out I just lost my last of everything to my name is hurtful. I was just gonna go down there tomorrow!!! I wish I would’ve gotten a call at least before emptying my until
Shahidah M | Overall ExperienceDrop off was quick and easy
Anthony WFontana Self storage was a highly efficient and professional storage center. From the front office's customer support, to their hospitality and kindness. I would definitely refer friends and family to them. Maria was beyond helpful.
Uruth K | Overall ExperienceGreat service the employee help me with a resent problem I had with a previous rental on 1198 E Baseline St, San Bernardino, CA 92410 on that same day. They were very helpful and everything went smooth.
Martha RRental equipment was not in the truck at time of pick up. Person who checked me in wasn’t very friendly and didn’t help me with the dolly at all. She didn’t even know which truck was mine. I asked how I would know, on the keys has a code but the code isn’t visible on the outside of the truck. I only knew it was my truck because I tried the keys. Truck had a bad alignment and was hard to drive. Overall it got the job done, but staff was not helpful.
Lindsay Ggood
Alex SNothing really
STEPHEN BThanks for your service 🙏🏻
Maria G | Overall ExperienceThanks for everything
Kimberly T | Overall ExperienceJust keep doing what you are doing now.
Sahar zGreat service every time.customer service is super.very helpfull & friendly staff 👍👍
Jatinder RGreat experience all the way around
Stacey MYour staff was very professional and helpful. They were courteous and helpful. Thank you so much for all your help!
Elizabeth DOffice might be TOO lavish for truck rental pickup. Almist looks like a hotel check in.
Stefan LHe was so friendly and helpful and gave us some advices too.
Kenneth WProfessional and friendly service!
Tom NKeep up the great customer service! The girl at the front desk was lovely and friendly and beautiful
VICTOR LN/A
Richard MNice
susana vLove the ease and convenience. And the fact that I can keep it for 4 days straight with last minute notice.
Engels B👍
RICHARD LNice people
Sybil A | Overall ExperienceEverything was ready and customer service was excellent
CARLOS DThe best.
gary gPrice hikes were high and relentless
MICHAEL A | Overall ExperienceCustomer service is very good
Edgar DFriendly
ALLISON CIt was not the location that I was unhappy with it was the representative that did not tell me that I would end up paying $1.09 a mile to rent a $19.99 truck. I ended up spending $384.00. When I selected the box I do not agree with the price no one call me to discuss. Next time I would go to another rental place and maybe they can be more honest.
Eric WAwesome experience for a first time customer, smooth and easy .
KENNY A | Overall ExperienceThe best customer service I have ever received !!
JOSE PThank you
NORA Gi have nothing else to add everything is in order good service
Larry BOverly priced and there vehicles odometers go double what a car would be. Mine said I went over one hundred miles and in reality I only went sixty. So they charged me for all those extra miles. Wouldn’t use them again with all these hidden fees. They advertise 19.99 for the rental and you land up paying $250 all said and done. U-haul is a rip off.
GABRIEL RGreat customer service, very helpful.
GABRIEL MGreat customer service
Kyle W