They were very quick and fast with the service and courtesy about helping me getting a situation taken care of and that's about it keep the good work up
LEONARD A
Customer Reviews for Food Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was frustrated in general because of having to redirect to a different location last minute due to a shortage, but it was not this vendors fault. He did admirably well on short notice and got me moving out relatively quickly.
Steven EBerry good
Calvin BThis is a Exxon station and was very easy to return the truck- just turn in the keys. They did not inspect or look at the truck. Only complaint I have is then when the truck was picked up the gas gauge said there was 103 miles of capacity in the tank (the pretty little irritating blue colored meter only shows a blue line and not how much gas is in the tank at pickup); refueled to 117 miles of capacity at the drop-off Exxon- which was more than when picked up. I was billed for additional gas and was notified via email. Personally do not appreciate U-Haul's method and overall this was probably the worst rental I have ever had from them. However, the proximity of the drop-off location was wonderful, considering I was initially told that the drop-off was over 40 miles further.
FP LGreat customer service. Will recommend this location to others and personally use them again!
Tim WCheck in trailer procedure not explain.
CHARLES MI have pictures of the interior of of the vehicle being dirty, wehicle was dirty with sheet rock cuttings. I had to clean the vehicle before loading it. I have pictures as well as the vehicle being half full of gas when I picked it up. The person that is in charge of the rentals was not on site and did not check the vehicle with me to insure it was clean and the tank was full, before I left.
Frederick CAll went very well. Definitely rent here again.
James WThe people running this location are excellent.
David TWow Fraud Quoted $42/day Used equipment less than 24 hours $113 upcharge for ? Never Again Small Claims Court here we go
john wI definitely think that I should be reimbursed. They messed up my ball so that it was completely stripped. They said that they do not put the trailer on but it is U-Haul policy for them to do so they did it anyway saying that they were being a help the person at the U-Haul place in Texas said they have never seen anything like it and all their life and they can’t believe that we are alive because the bolt was not even on it. It was completely stripped and it was not put on correctly. They overcharged me and did not ask me if I wanted the insurance or not, and gave me the highest insurance rate come to find out that that U-Haul was actually too big for my vehicle and they did not tell me that either I want a refund at least partially for their terrible service and it could’ve cost me and my family our lives .
jessica kNothing service was wonderful. People were very nice and helpful.
Robert OGreat Friendly staff. Loved this drop off location.
jovett jDid not have what I reserved. Did the rental agreement 3times
william pONCE AGAIN, THE REPRESENTATIVE HERE COULD NOT HAVE BEEN MORE G]HELPFUL, FRIENDLY AND ALL AROUND FABULOUS!
William MThe drop off was fine. I will never use Uhaul again. The pick up was no where near acceptable and changed 3 times in 36 hours. Customer service was not polite and no one cared if I had the equipment for my 14 hour move on time I had to pic up car hauler in one direction and truck in another. Truck size I reserved was not available. Uhaul is not good at all!
Ann PN/A
wesley hReserved a truck supposedly two weeks ahead for pick up 5 minutes from home but the reservation’s pick up location was changed to a location almost an hour away the morning of pick up. I had no time to adjust. The dolly ordered wasn’t even in the truck. I would have rented with Penske had I known. Poor business practice.
Triet NI have no problem at all thanks
Alvin JSame as above.
Daniel SExtremely professional and prompt.
David GMake sure that is enough gas to get to your destination at lease 1/2 tank of gas.
Carol VTruck was dirty, not filled up with gas like it was supposed to be before a customer rents it. I put $20 in gas when I picked it up cause it was almost on E, when I returned it, the gas was back at 1/4 tank where it was when I got it, they charged my card another $50 for putting gas in there. I’m not happy! The brakes need to be checked on it as well.
Ashley BI was very much satisfied with your service I highly recommend u Haul service Thank you
Benjamin SSK was great. Extremely friendly. Helped me hook up everything and make sure everything was working properly. We're definitely go back and use them again.
TODD TI was very pleased with the overall experience I had. I can't make any suggestions at this time.
Jennifer SNo issues !
Diana GIf all your other locations are as courteous and professional as the Food Barn in Blackstone, VA, you will have all the recommendations you will ever need to succeed in this business. Many thanks.
CHARLES CIt was a convenient location and the personal made it simple to return the truck.
Tim HThey went above and beyond! Great People @ The Food Barn / Exxon
Ian MThis provider was excellent great customer service and availability!
Sandra TWould like some kind of documentation or email for my records to show that the truck was returned within the time period specified, with correct amount of fuel, and also that the truck was in satisfactory condition. I did receive a print out when I picked the truck up. Just don't want to find out that I need the documentation later, and do not have it. My email address is on file with Uhaul.
Virginia RThe welcome in Blackstone was very appreciated great customer care very helpful and kind
joe hThe haul needed to be cleaned in the inside.
China RVery friendly! Wonderful to work with. Will be using this company again in the future.
Elizabeth CGreat service! Quick and easy too
Christopher PIt was great what can I say keep up the good work.
Herbert PI was charged more for a wrong drop off than I was for renting the vehicles 6 days. I had an unexpected emergency and could not get back to the original location. I don't think I knew I had to return it to the same place. This is insane
Pamela GNo issues with drop off
Reena BFriendly and prompt rental service.
William CInstead of charging the customer a price then later on changing it, because I paid too much earlier, set a $100.00 price for the start of the use of the equipment. When completed, then any additional fees should be explained then get the total price due done right the first time.
Charles HAlways get great service Vernon make sure the equipment is available which is real important with my time schedule. Great GM.
Shylo MInterior of truck was covered in dog hair and had food wrappers in it. I picked up the truck and then received a call several hours later from the regional uhaul office telling me the truck was not dispatched correctly. Not sure how that is my fault. Had to hold off loading the truck up because they were not sure if we had the right truck. Eventually was told it was the right truck but ended up putting us behind schedule. I was rushing then to pack the truck and slipped on the rear step landing on my ribs on the loading dock and fracturing two ribs. Rear steps should be coated with non-skid coating. Also original photo that guy took of the truck when I picked it up had the fuel level at 1/2 tank. When I turned it in I had 1/2 tank but the paperwork said it originally had 5/8 tank which it did not.
Austin FTruck was dirty inside...had to sweep a lot of dirt & mud out. Front end pulled to the right. Might want to check engine retarder. Downhill, after letting off gas, RPMs go above 5500 before truck downshifts, even after applying brakes.....just sounded much rougher than our previous trucks (were up to #8 or 9? In past year) The original truck we were assigned was MIA so we were given this janky one. We made it to our destination safely though!! :-)
CHRISTOPHERDAVID EI was not given the full amount of blankets pa6ed for.
Benjamin PThe guy's at the rental center were awesome. Super helpful and really nice dudes!
Patrick SI always use this location because they are friendly and professional.
Donna R