Customer Reviews for Food World

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Food World

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Bryan S. on

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Van was dirty and cracked window. Was told the insurance was mandatory but online said it was optional. Waited for 40 minutes to get the rental as the store was busy.

Muhammad H. on

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Customer did not leave a comment.

Ayo P. on

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The store owner was fantastic!

Ellen P. on

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Customer did not leave a comment.

Crystal P. on

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Better signage would help a lot! I only knew this was the place because of a small plaque on the door, which wasn't visible while driving.

Evgueni A. on

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Customer did not leave a comment.

Crystal M. on

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No one was there to give us keys, we waited 45 minutes in the pouring rain and the customer service rep added equipment we did not ask for. There’s a much longer list of issues in the escalation I submitted this afternoon. Looking forward to a full refund.

Jorge P. on

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Customer did not leave a comment.

Jocelyne P. on

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Customer did not leave a comment.

Stanley S. on

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Everything was super smooth and easy! Thank you.

Aaron E. on

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Good job, friendly guy. It was a pleasant surprise, as I generally go into getting a uhaul with the expectation of "no great" service, I would rent here again.

Todd H. on

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Customer did not leave a comment.

Maged H. on

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Customer did not leave a comment.

HENRY H. on

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I would never go back to this location. First of all, there is no place to park your car while you pick the Cargo Van. The van was dirty with gravel .The people here are rude and prejudice against different race other than own kind. These people should not be in customer industry as they don’t know how to treat customers well. Would never go back to this dump.

Peter N. on

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Customer did not leave a comment.

Kimberly F. on

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Customer did not leave a comment.

Jeff S. on

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Initial booking for van rental was set for 10:00 Sunday April 28th, however the van was not returned to the location for then. Not rental pickup locations fault as it was the prior users. I had to re-arrange schedule to pickup van on Monday April 29th. I will be contacting Uhaul Customer Service in regard to the $50.00 Van availability gurantee as van was not available at initial pickup time of Sunday April 28th. Also van was in much need of servicing, as notifications kept popping up on dash, change oil, service traction control, service stabiltrack etc. Also van may not of had a full tank when picking up as when I filled up upon return it was $17.00 for 14 litres of fuel and I only traveled 17km- seeems slightly off given mileage traveled

Todd S. on

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Customer did not leave a comment.

NIck B. on

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Customer did not leave a comment.

ALLAN H. on

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A number of service lights kept coming on. I was told that head office was aware and that service was coming. I was also told truck was okay to drive. Everything was fine, but I was still nervous. Man at the location was very friendly.

Bryan G. on

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You can make sure the side and back windows and sideview mirrors are clean so that visibility is good for driving.

Harv R. on

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Nothing needs to be improved.

Walter T. on

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Customer did not leave a comment.

Dave M. on

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Customer did not leave a comment.

jane c. on

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I walked into the shop got the van, it was quick and easy. The owner was pleasant and helpful. I’m very happy overall.

Ellen A. on

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Friendly staff

David J. on

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Great to find you right in the community. Thanks!

Alan Douglas a. on

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Proprietor was helpful and friendly.

debbie c. on

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U-haul vehicles going out of the city in winter time should MANDATORY HAVE WINTER TIES. I just drove through a snow storm and because of the ALL-SEASONS TIRES, I was slipping everytime I tried to accelerate. Therefore I was reduced to driving 60-70 km/hr for most of my trip adding another 3 hours to my time. IT WAS A VERY LONG TRIP.

patrick d. on

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The customer service was horrible at this location. Not only was I cut off multiple times, I was cut off multiple times and disrespected the whole time. His attitude was garbage as I was asking questions as to why the online reservation and check out was not working. Asked about the license plate number to match the van I had rented and once again was cut off and made to look like an idiot. No true explanation was given to me about any of my questions and I will never go back to this location and have told multiple people about my experience there! Would not recommend to anyone and would even suggest uhaul pull their services from this store and not allow their product to be represented here!!!

Ronald B. on

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Customer did not leave a comment.

Terrence R. on

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Have already recommended to a friend and will use again myself

David John S. on

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We had asked to rent blankets but none were provided. We only drove it 37km and it took 15L ($20 in gas) to refill it. Very poor customer service. What was supposed to be a $20 rental for 4 hours turned into $80.

Ashlyn E. on

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This was my first time with uhaul and it was a great experience

Paul M. on

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Customer did not leave a comment.

Ken G. on

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Everything worked out perfectly because they took the time to make it so.

Robert F. on

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Guys at Hallal were very helpful and friendly

Cyan B. on

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Customer did not leave a comment.

Tony M. on

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Overall, pleasnt experience and great customer service!

Lori P. on

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When store hours display open at 10 am, be open.

Leila M. on

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I picked up the car and went to my previous apartment, parked in front of the door, loaded a few boxes and two suitcases and unloaded them at my current apartment, again in front of the door and not parking. I even filled the tank more than I recieved it with. The next morning the UHaul owner(?!) called and said there's a scratch on the roof that I'm responsible for and it's because I went inot parkings!!! I kept explaining to him and he said yeah, all customers say that but I know you've done this!!!! and he threatened to charge me for something I have not done AND i had gotten the insurance as well!!! Very rude and not respecting customers!

Alexander M. on

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Customer did not leave a comment.

Douglas H. on

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service is overall pretty good so not sure what would improve service

AMY F. on

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My ratings are for the location on 37th street but my comments are for my overall experience. I was originally booked at the Kensington location and was told the vehicle that I was suppose to rent had mechanical issues so I had to rent at another location. I'm already paying a per km rate and with the extra inconvenience of renting from another location I felt that I should have been compensated slightly. I suggested a few bonus kms but apparently because I had only booked 3 days before there wasn't anything that could be done. I don't understand how the number of days matters. In the end I got the job done with the van that I rented but the next time I'll explore other options despite there being a Uhaul 2 blocks from my house.

Amin L. on

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Nothing. Equipment was there as ordered and on Time. Service was friendly and helpful. Close to home.

KALI J. on

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Customer did not leave a comment.

Wendy M. on

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Friendly &efficient.

sunia c. on

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Nothing Agent was very helpful And fast

Kwanghyun K. on

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Customer did not leave a comment.

Haitham A. on

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U-HAUL smells so so bad.

Randal W. on

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Customer did not leave a comment.

Jose C. on

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Excelent locacation and friendly/expert staff. My sincerely thanks for your help

Hadi A. on

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I am very confused with the (online) booking. There was an option so I can reserve at 9am, check in, and pick up using my phone. However, I was contacted to change time to 10am, i.e., when the shop opens. More importantly, I had opted out of $15 "damage coverage". But now in my receipt, I see there is a charge for that. I need a refund on it. Thanks

Michael M. on

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Actually you need to improve if for this customer first.. and then you can work on the next customer. if you care about customer service have your customer service manager call me or send a note to me such that I can provide my info on my problem which I would like to have solved. 587 582 5622 mytriumph@hotmail.com. I am going to facebook and the better business bureau next. thanks

Israel R. on

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The person we rented me the van was polite, there was another guy when I dropped the van off who started yelling me and accusing me of not having fill enough the tank. I followed the instructions and they told me I didn’t fill the tank to full, I ended up paying 13$ more, that’s fine if I have to pay it, but yelling at customers is not the right way, this person must learn manners, I don’t like rude and noisy people, they only show their lack of intelligence.

Randolph P. on

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The proprietor of the location is extremely friendly.

Ann B. on

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Customer did not leave a comment.

Mohammad Hossein R. on

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Customer did not leave a comment.

David B. on

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Customer did not leave a comment.

paul m. on

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The service was excellent and the location is very convenient. Perhaps a larger U-Haul sign would make it easier to find the location?

Jason c. on

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Overall great experience. The vehicles was ready to go and the location owner was friendly and efficient.

michael g. on

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Customer did not leave a comment.

JASON G. on

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Customer did not leave a comment.

Fredrick H. on

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Food World is a first-class representative .. AND (most importantly) VERY HANDY to our location!

Brent E. on

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Very helpful and cordial

Umer F. on

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Customer did not leave a comment.

Collin Lemuel n. on

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Customer did not leave a comment.

MATT C. on

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The customer service was horrid and rude exceptionally. It was also extremely difficult to park with the lot full of ice mounds that made it nearly impossible to navigate effectively. I'll never use that location again.