Great customer serviceshwan P.
Customer Reviews for Foodland Market
(U-Haul Neighborhood Dealer)
Lexington, KY 40504
Services at this Location:
- Mon-Fri: 8:30 am - 8 pm
- Sat: 9 am - 7 pm
- Sun: Closed
Special Operating Hours
- 10/29/2021 - 10/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.michael W.
Don't say the 24/7 mobile check in is available when you have to wait until the store hours are open to receive your keysHayley W.
I wish there had been an alert that the pick up location had changed, the location was obscur and not well signed. The drop off had only one employee and exiting was extremely difficult due to the only exit to the right.WILLIAM M.
Easy to drop off.STEVEN P.
Customer did not leave a comment.deanna O.
Other than two trailers in yard, there was no signage to identify U-Haul location.Joseph M.
It was an after hours drop off.SUSAN T.
Customer did not leave a comment.Kenneth R.
This is a small grocery store. --Not a regular Uhaul drop off office. They were nice and made sure my drop off went well.CHERE H.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.Ken M.
The owner was very helpful.LAWRENCE W.
I can't think of anything.Max G.
Get rid of the option to pick up a uhaul with a smartphone if it is not available. Had to wait three hours to pick it up and was asked to bring it back earlier than my scheduled time. Moving is stressful enough. Don't ask me to rush to meet your business needs. That's not customer service.TREVINO W.
Customer did not leave a comment.LARRY C.
Again, we got approval from Uhaul corporate to drop off at this location and not once did this location tell us that we had to return it to Ashley's. If this was the case, then they should not have accepted the return of the truck. Now, Uhaul is committing fraudulent charges on our account. But this is usual of Uhaul as the last four times, there is some erroneous, after the fact, hidden charge that was not agreed upon.DANIEL W.
Customer did not leave a comment.Joshua W.
Customer did not leave a comment.Megan S.
Due to the lack of u-haul signage and only two other rentals parked in the back of the lot next to this discrete food market, I drove right by this location. I had difficulty getting the trailer uncoupled from my ball but one of the employees helped me. I appreciated the help.Jim L.
Customer did not leave a comment.Darian P.
Well run establishment, will be going back to the for my little movesjEFFREY R.
Customer did not leave a comment.Dina S.
Friendly staff!Leah H.
Add uhaul signageJerrod H.
Customer did not leave a comment.David B.
Easy to locate and easy to work with.Mickie H.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Cameron J.
The bed was actually a little dirty from whomever had it last, but not a big issue; I made sure I cleaned it out prior to drop-off. I was a little surprised that we didn't do a quick inspection, etc., but again, no big deal.Jeff C.
Customer did not leave a comment.Glenna S.
Customer did not leave a comment.Anita R.
This was place was in a sort of creepy place. There were strange men in the parking lot watching my family as we completed the return process. The location was a pain to get into. The return process was simple. It only took a couple of minutes. At my time of return, I noticed I did not get the extra mileage I was promised and had to pay extra. I was not very happy.Natasha T.
Even worst, they were not nice and just receive the keys, they were not helpful at allMiguel P.
There was debris in the back of the trailer. The trailer was in a very difficult location to get. There was no assistance in helping get the trailer. There was no safety check of the trailer.Samuel M.
Customer did not leave a comment.David P.
Customer did not leave a comment.David P.
Customer did not leave a comment.Mohammad B.
Someone took the keys and told me I was good to go. Did not receive a confirmation that the truck was returned had to call 5 times. Call wait times are crazy long got hung up on twice after waiting 15 minutes and had to wait again.Pearl W.
The parking was pretty tight and the lot was crowded.Mark N.
Thankfully this location was wonderful.. metro towing was where we were scheduled to take it. Metro towing absolutely refused to take the uhaul and they were very rude and disrespectful. They said they didn't have room. Trust me, they have a big lot and there was plenty of room.. the lady pushed my husband out the door scratching his arm while slamming the door in his face.. I cannot understand why uhaul would use a place like metro towing who has so many negative reviews online.Jennifer P.
Customer did not leave a comment.Thomas P.
Truck was a little dirty in the back from the prior customer-- not too bad though.Steve C.
Placed ordered for truck weeks in advance..original pickup location changed at last min and no moving blankets available as promised.. The guy could care less if I was satisfied..Randal C.
Truck had been smoked in. Remove smoke smell from cabin.Gary W.
Check-in person didn't not have very good customer service skills, was not at the facility for checkin (someone had to call him), and then he was rude. He in no way presented himself as a professional or business person.Connie S.
Customer did not leave a comment.Sharon G.
Customer did not leave a comment.LAURIE B.
Customer did not leave a comment.Judy A.
Customer did not leave a comment.Marshall K.
Customer did not leave a comment.ARIANA C.
Customer did not leave a comment.REnesha S.
Clean the truck and don't let people smoke in it. I have to say I was not happy about this experience and will do anything not to use this service again For the record if I could get my money back I wouldPaul D.
Customer did not leave a comment.Cheryl G.
1. The truck was dirty. The cab smelled of smoke and the cargo area was filthy. Even our movers commented that we got a very dirty truck. 2. The location was changed on me shortly before my reservation. This would have been fine except the new location did not have the gear that I had reserved ahead of time. This made moving more difficult for my movers, who actually performed as requested.Lawrence H.
Great serviceChrisa A.
Customer did not leave a comment.Sheila H.
Customer did not leave a comment.Ricardo C.
Customer did not leave a comment.Anthony S.
Rented a car hauler. I'll rent from them again. Mike was great.Michael W.
Customer did not leave a comment.Vanessa C.
All good, friendly service, easy access and was close to the location I needed to move the furniture.Scott F.
Great big parking lot to get on and out of, hope next time i have the need for a vehicle transporter, hope this place has it. Great people to deal with!!josh M.
Customer did not leave a comment.mark L.
Customer did not leave a comment.richard C.
This wasn't my choice pick up dealer. I was rescheduled to pick up at this location. It was farther away and not in a great neighborhood. Also rescheduled to pick up trailer at different location.Kenneth F.
Customer did not leave a comment.barry P.
Customer did not leave a comment.paul T.
Customer did not leave a comment.Jerry A.
Foodland Market is pretty close to my new apartment, so this was a great drop off location. At first I was concerned about getting the truck into the parking lot (from the busy main road, all the Uhaul vehicles seemed to be lined up along the back of the lot and the parking lot had several cars in it. i had no idea how the heck we were going to get the huge 26 foot truck to the back of the lot to the open spaces next to the other uhaul trucks), but thankfully my dad was driving the truck and he pulled right in and parked in the main lot. i believe the spaces are much longer than regular parking spots, they appear to be made for uhaul vehicles. it ended up working out perfectly. when we went in to turn in the keys, the guy helping us was nice and the inspection went quickly. we went a few miles over, but he was able to go ahead and charge my card on file. Super simple. Quick. The guy helping us was nice. Couldn't be happier. We filled the gas tank when we left my apartment, but there's a gas station right across the street from Foodland Market, so that would be convenient if you needed to fill the truck.jennifer T.
Check in/ Check Out was a breeze here. The service was super friendly and quick. Parking was tight but I think it was due to the time of day (around 2 on a high traffic road).Julie W.
I always get my uhaul from fool land they are real nice peopleSHERRY H.
Customer did not leave a comment.William M.
Surveillance camera? The lockbox is in fullview of public.Arthur P.
Customer did not leave a comment.DENNIS N.
Customer did not leave a comment.Ryan P.
The location wasn't marked easily and I kind of guessed which door (there were 3 doors from which to choose) to enter but the cashier was helpful. I could only tell it was the drop-off place I was looking for by the other trailers in the vacant lot next to the building.Carla K.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.christopher R.
Customer did not leave a comment.Amy D.
I sent a detailed report in which I was ripped off lied to and very angry. Not my first train ride, uhaul.Ann H.
Customer did not leave a comment.Samuel A.
I used the app to check the truck in. It was fast and easy to do.Paula H.
Very nice people at the location very convenienthattie M.
The guy helping was rude. I asked if he could hook it up for me because it was just me and my sister and he was like really. I don't know how to do that and I wanted it done right so nothing will happen. Plus backing my truck up I hit the ball bc if him. Just rude. I would never use them again.Angela C.
The location had lots of rough concrete patches and difficult maneuverability. This made it very difficult to pick up the trailer.lauren J.
Told me to park trailer in a spot that was not accessible until someone else moved their vehicle, never left his chair inside his grocery store. 6X12 Trailer and never offered to assist getting trailer disconnected or come out to verify the 24 pads were in the back of the trailer. I had to find rocks to keep trailer from rolling when lifting it off the ball. Never had anyone not at least assist. Would never use this location. I tried to drop st another U-Haul identified location but fortunately one of the sales persons worn me of a massive charge because it was not the one I chose on line. I called 1-800-Go Uhaul and they confirmed there would be additional charges. Not real user friendly. By the way you would have been better off if I dropped it off to the 1st location. I have rented at least 3 trailers and a truck in the last 12 months. Will be looking to see what else is available next time.David C.
Customer did not leave a comment.Scott W.
More friendly works. Actually hook the trailer up. Actually check it over for damage.Casey B.
Customer did not leave a comment.Angela J.
Customer did not leave a comment.Leonel O.
Simple easy rental procedures, nice guy at the locationReagan S.
Customer did not leave a comment.Susan T.
Customer did not leave a comment.douglas C.
excellent customer experience, they worked to do everything they could to support me as a customer. They explained how U-haul would handle a rental, and could not hold equipment but would worked to let me know if the equipment would be available at their location. They are customer friendly!!!!!DAVE L.
Customer did not leave a comment.Richard M.
This is my go to location for any truck/trailer rental needs!Steve B.
Customer did not leave a comment.Theodore F.
Customer did not leave a comment.laura N.
First I live in Nicholasville had to drive to Lexington 20 miles to get truck because someone didn't return the one in Nicholasville and I wasn't called or notified!! Second I had to pay for an extra day because out of town is 12 hrs and in town is 24 which is what I needed but was told I had to pay an extra day so I kept it the time frame. Third I had to pay extra mileage so I could drive 20 miles home to move not even a mile away! Not very happy at all. We opened the truck and there was glass all in it had to sweep what we could out! This is the second time I've had issues with U-Haul it really makes me Not want to use U-Haul anymore! Moving is stressful enough this just made it worse!! Very very frustrated right nowPaulette P.