Customer did not leave a comment.Stacy H.
Customer Reviews for Ford County Realty Inc
(U-Haul Neighborhood Dealer)
Dodge City, KS 67801
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/29/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brenda P.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.John C.
Shawna went above and beyond to get me a trailer. I use one in the spring and fall every year and really enjoy doing business with her! She puts out the extra effort every time I need it and that is hard to find in this day and age. You are very lucky to have her!Jane D.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.RICARDO R.
Shawna made the process seamless. She was friendly and professional. ThanksHECTOR C.
The pick up location was great. The provider was horrible. I was forced into a very inconvenient situation, and the individuals I spoke with in the phone were rude, forceful, and hateful. If I wasn't in a bind, I would have cancelled altogether!Sarah O.
Keep up with the great jobKenny J.
Customer did not leave a comment.DAMIAN W.
Customer did not leave a comment.Kevin T.
Charged me 25.00 for cleaning ridiculous. Perso running uhaul wasn't even there. Had to wait an hr to even rent it. Very disappointed.Dana P.
Customer did not leave a comment.Tom B.
I wasn't offered a discount for bundling truck and autotransport dolly. I requested an open drop off but agent put a specific location in paper and it happened to be the furthest away from our house. Paperwork was confusing and a mess in computer, think I was overcharged. Didn't receive copy until agent came later because printer at the office wasn't working.Karina H.
Customer did not leave a comment.Habtom F.
Customer did not leave a comment.RICARDO R.
I really didn't go inside the facility when I dropped of the trailer. Did it on the phone.Johnny M.
Customer did not leave a comment.Hugo V.
Nice peopleJohn B.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Samuel O.
Great truck. Clean and drove like a dream.TERRY W.
I got truck and it was clean. I got to where I needed to go. Thanks alotGaye-Lynne J.
Very easy to deal with and polite.Sean H.
Customer did not leave a comment.William T.
Customer did not leave a comment.STEVEN M.
Was told 4 people could fit comfortably. That was not true 3 woman and 1 man couldn't fit comfortably. Had to take car off and drive it home. Didn't even use it.Tammy M.
Oil cap was missing and there was no oil in itChristine B.
Customer service was outstanding the young lady went out of her way to be accommodating to our schedule. Hard to find service like this anymore. I believe her name was ShawnaWilliam Bill B.
Customer did not leave a comment.JOHN V.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.Colleen S.
Customer did not leave a comment.David-Paul C.
Customer did not leave a comment.MARICLAIRE M.
Customer did not leave a comment.BARBARA H.
Customer did not leave a comment.Jeff L.
Shawna went above and beyond to help us out! Can't recommend her enough? The only downside was when we got ready to load the car on the dolly a strap was broken so we had to use a ratchet strap.Lisa S.
Customer did not leave a comment.Devlin G.
Customer did not leave a comment.Alejandro R.
Customer did not leave a comment.Angel S.
Customer did not leave a comment.DIANA G.
Customer did not leave a comment.Cristobal D.
Customer did not leave a comment.Kalie S.
Customer did not leave a comment.Diana G.
It was an absolute shitshow. The truck & equipment was perfect but the lady was a mess. Wouldn't respond to our texts or calls until hours later, had to come back to town multiple times just for her to not respond in time. She needs to get her priorities in check and get some depression meds.Bryn R.
A sign next to the trucks the office is inside the mall. On the bottom floor. It isn't clear where it is located.ALEJANDRO G.
Customer did not leave a comment.NANCY M.
Was rude, over charged me by hundreds. Want my money back. Will never use that location againTodd W.
A note that the office is in the basement of the mall would be very helpful! Also location could not be reached at appointment time! Waited 30 minutes and was approached by representative. From there on everything went smoothly except no blankets!Norman K.
Customer did not leave a comment.JAMES DOUGLAS L.
Customer did not leave a comment.EDWARD D.
Customer did not leave a comment.Craig M.
I would highly recommend the use of safety hitch pins for these new style of hitches! Luckily I had one for my own personal trailer. You can be ticketed without them if pulled over.David B.
Customer did not leave a comment.Kathine B.
Customer did not leave a comment.Andrew H.
The location was hard to find, me being from out of state. Once I found them, they were great.Brenda C.
I needed a dolly for moving furniture and was given a utility dolly and needed a appliance dolly with a strap. Had to return the utility dolly.Norma I.
Customer did not leave a comment.Carlos I.
Customer did not leave a comment.CORBIN F.
Customer did not leave a comment.Allen S.
Customer did not leave a comment.TONY W.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Tracy F.
As always, we absolutely love Shawna!!! Not a thing she met us where we were at, as well as provided for our needs.Henry S.
Customer did not leave a comment.James T.
Can not think of a thing...was seamless expedienceJeff J.
Customer did not leave a comment.maricarmen R.
Customer did not leave a comment.MATTHEW G.
Customer did not leave a comment.Wayne H.
Customer did not leave a comment.Troy H.
Customer did not leave a comment.Casey S.
Customer did not leave a comment.David B.
Customer did not leave a comment.Joanna C.
Customer did not leave a comment.Jose H.
It was drop off by yourself. I did make them come out to take the trailer off. That trailer would have been too heavy for me. I'm 67.Velinda J.
We were coming from out of town to pick up the trailer. We selected a 9:00 am pick up time and our travel took us longer than anticipated. We were texted and called several times asking when we would arrive because they needed to close the shop to travel to Wichita and essentially told us if we weren't arriving in 10 minutes they would close. We drove almost 4 hours to pick up the trailer and were barely accomodated. It created uneeded stress on my associate driving to pick up the equipment and would have left us in a situation with no trailer after driving 4 hours.Sarah B.
Customer did not leave a comment.Perry P.
Customer did not leave a comment.Deann L.
Excellent customer service. I was kept informed of any changes.Leticia M.
She was very nice, helped with removing the trailer. Would recommend again.Brenda D.
Shawna was awesome!!!Gina G.
The location was fine. However my experience with U-Haul as a company would be 0/5. I made a reservation 3 weeks in advance for a 26' truck and then was contacted the day before our move and told there was not a 26' available. The nearest one being 110 miles from my home. We were given a 20' truck and were unable to move all of our stuff which will require us to make an additional trip this coming weekend which will create moving expenses we did not anticipate all because U-Haul mismanaged our reservation and refused to make it right. I hopefully will never use UHaul again and will never recommend U-Haul to others it was the worst customer experience I have had.Ryan H.
Everything went well except for the mobile return. It would have been helpful if someone had stressed that I needed to complete the online return before I returned the keys to the vehicle.Brian S.
Customer did not leave a comment.edith R.
Customer did not leave a comment.Gerald G.
Customer did not leave a comment.Jason B.
Had to drive for over 3 hours out of my way and take about 5 hours of loading day to get the equipment. There was 2 reservations for the same truck, if I had not been early to pick it up may not have been able to get a truck that would have worked.Robert B.
Excellent customer serviceNimo M.
Customer did not leave a comment.Brent W.
Customer did not leave a comment.Jerry A.
Customer did not leave a comment.Douglass D.
I had called to confirm my reservation on the Friday before the Monday pickup date and the person said the dolly would be attached to the truck and it would be ready for my 9:00 pickup. Noone was in the office at 9:00. I called and left 2 messages at the number provided on the door with no response. I called the main UHAUL number and after being on hold for 25 minutes, I reached a representative who contacted the local person and said she would be there in 15 minutes. However, 45 minutes later is when she actually showed up and hooked up the dolly and completed the transaction. I was finally on my way at 11:15 instead of 9:00. The temperature was 103 on this day and we could have used that 2 hour delay to load the truck in the coolness of the moring instead of the heat of the day. For this reason I was unable to leave on Tuesday and had to finish loading the truck that morning instead.Angela D.
Little glitch in my rental on my part but I've were able to fix it quickly.Connie W.
Took truck back but not a single person there to talk to or ask Q's about the truck. Did get to talk to a "nice friendly" lady on the phone about the trucks problems.WILLIAM H.
Customer did not leave a comment.Marco R.
I was very pleased with everything on uhaul you took my order ok then you called told me location where and when to pick up uhaul! Plus answered my questions like how much money it would cost plus told me about everything I needed to know! You were really helpful thanks again Michelle Williams ps I have a friend who is going to move in October here in town I will tell her to rent a uhaul because it is alot easier!MICHELLE W.
We went to drop off and no one was there. Called the number on the website and it said it was disconnected. Then called another number. Lady answered and explained there was 24 hour drop off. Was a little uncomfortable just leaving the trailer without checking it in with a person.Kamela W.