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LEE G
Customer Reviews for Forest Hill Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
really nice people there in hazelston My issue was that I reserved a 15foot truck and trailer DAYS before to pick up at plaza hardware in PA. The day before driving to PA UHaul called and said I need to drive one hour north to Hazelton and get truck/dolly. Then I had to drive another hour south to my destination. NOT acceptable to be honest. I reserved truck/trailer days before and spoke to Carol at Plaza Hardware there. I even had her check outside to make sure both were there since I was driving 300miles to get and she confirmed it was. This should not have happened. My account should have been credited, and they gave me more miles to accommodate my extra driving due to UHASUL mistake. Once I got truck and trailer they worked out very well with no issues. Paul
PAUL AGreat people, nice later hours
EDWARD HExcellent facility!
DALLAS BHad hard time locating the pick up location, was called 18 hours before the scheduled pick up time to change locations which was 45 minutes further from my home
BONITA MThe inside of truck was not cleaned ; steering wheel sticky and the windshield was covered in bugs… when I dropped it off I broom swept it it was used to move 2 pallets of pavers the guy said I didn’t clean the back well enough and charged me 10.50 after I left
MAUREEN SI got to the place and there were no UHUAl signs and went and knock on a door that had an orange painting and i thought it was the UHUAL office. A strange man came screaming at me i should not go to peoples door and to go to the office that had no sign on this Motel. This man was the one in charge of the UHUAl trucks and he was very disrespectful.
SANDY UWindshield wiper came completely off during heavy rain almost caused crash . Horrible location , they didn’t even inspect vehicle
Harold CQuick and easy pick up.
Neil MThank you for everything you're the best!!!
Keri JExcellent service
mohamed kexceptional service
dhruv lHad an easy and painless experience. The guy at the location was nice and overall it was a good experience. Thanks
Leon TExcellent service
mohamed kThe office is in a strange location, but the staff was very helpful and friendly. Access in and out is via a deeply pot-holed drive - this driveway to be fixed to get a better rating.
Stephen BEverything was easy and fast. Got my truck in a few minutes. They explained everything very clear and easy to understand. Definitely going b
Hector AThe service was friendly and fast, the truck rental was a nice truck and clean, easy return rental. Overall above average all around. We would rent from this location again. Very good people ....
Dottie FWent Great!
John CVery nice people.Great location
Peter RFill the potholes on the driveway and parking lot.
Michael MThe truck sounded like it was falling apart.
Edward SUhaul defaulting to toe mode was annoying. This is a manufacturer defect and not a reflection on the individual site.
Jess FVery helpful and pleasant owner but odd location at a hotel.
Debra LI had some issues with the mobile check in due to cell phone coverage and the owner came out to make sure was doing ok and offered to check me in at the office. The truck I had ordered wasn't available and offered me an upgrade at no charge. Would highly recommend!
Ryan DGentlemen was very professional and quick in getting me set up and on the road. Thanks
John SIt’s at a very busy location
Jeffrey WGood customer service 👍
Cesar FNo aplica
Edgardo BUsed this location twice, great staff!
John BExtremely nice individual and great place for a uHaul rental!!! Already scheduled another rental at this location.
Billy CInsurance (Safemove) was added to my order after I had declined it on the original order/estimate. It was added without my knowledge or consent. The motel is super shady.
Josh SPassenger door did not properly Close, back door did not properly close , truck shook when driving pass 40 mph. VERY UNSAFE SAFTEY HAZARD
Kaitlyn SEverything was great!!!
Frank SVery professional and helpful employees.
Alma DThe employee was friendly however the place was a dump. A room i a motel. Very dirty an unappealing
Gerard SIt was easy & nice
Timothy HGreat job, very efficient!
Daniel YSteering was a little loose but overall experience was good. They could ask the renter to take a picture so they do not get charge for being said we’re not their fault war extra gas in the tank is low.
vincents sVery courteous and truck ready. Truck was new and very clean.
susan KGreat service keep up the good work
mohamed k