Customer Reviews for Forever Young Records
(U-Haul Neighborhood Dealer)

77 reviews

2955 S State Hwy 360   Grand Prairie, TX 75052

(972) 262-0912

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 262-0912

2955 S State Hwy 360
Grand Prairie, TX 75052

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeremy N. 
Rating:
5.0

The gentleman who attended me was super.

STEPHEN M. 
Rating:
5.0

Excellent and friendly service

Juan C. 
Rating:
3.0

Ensure the key is properly placed. Had to contact customer support to locate the key as it was not in the cargo bay as the app instructed. In addition the engine runs a little loud, which was mildly unsettling at times

Andrew G. 
Rating:
1.0

Customer did not leave a comment.

Ronald R. 
Rating:
1.0

I filled the tank ABOVE where they gave it to me at yet they are trying to charge me $90 for fuel. No acceptable. This is robbery.

Kimberlee A. 
Rating:
4.0

Customer did not leave a comment.

SHALILAH A. 
Rating:
2.0

Customer did not leave a comment.

Miguel F. 
Rating:
5.0

Customer did not leave a comment.

Elie T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Easy access and great staff.

freddie C. 
Rating:
5.0

Customer did not leave a comment.

KYLE T. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

They were very polite, and since I'd done the check in online, I was in and out in 10 minutes. The truck was freshly cleaned, and he backed it out and got it ready for me to jump in and take off!

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
1.0

I made sure the Truck was on full when I dropped off. I was charged for it not been full. I didn't understand, something wrong.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Tamargia P. 
Rating:
5.0

Customer did not leave a comment.

EDOLO A. 
Rating:
5.0

Great experience! I'll use this place again. Very quick and easy check out and check in.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Really pleased with the service and equipment!

Rickey B. 
Rating:
5.0

Customer service was Great!! Will use this location again. Thanks JE

James E. 
Rating:
5.0

Customer did not leave a comment.

Reynold C. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
3.0

Customer did not leave a comment.

Dejuan D. 
Rating:
5.0

Google maps wants to take you to a random intersection south of 20. Maybe get in contact with them to see if you can fix that issue. Everything was great aside from that confusion!

Jaimie C. 
Rating:
4.0

Customer did not leave a comment.

Lyla B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
1.0

Get people with a better attitude

Rosalind J. 
Rating:
5.0

Customer did not leave a comment.

Sonia A. 
Rating:
1.0

Customer did not leave a comment.

Marcia J. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Latrina W. 
Rating:
1.0

We waited for the guy for about 5 minutes although there weren't more than 2-3 customers, but they where there for records/cassettes/music stuff and there was someone on that side of it. The small Uhaul area was hoarderish looking with boxes stacked up as high as me and I'm 5'3. It was extremely cluttered. Anyways, he opned6his app or whatever, clicked several things, and asked if we had any issues with the truck and we said no. He clicked more stuff. Then said "I'll be right back". 10 minutes later?? He came in and said that the gas was at half and so there was a $17 dollar charge for the gas difference. My husband immediately explained why and what occurred at pickup. Then I said absolutely not, where not paying that extra and if it was gonna be that be of a deal we'll run up the street and put $4-$5 damn bucks in it and deal with the other place tomorrow (Monday). Then the guy said, "Oh well your card has already been charged, so I wouldn't worry about it." Ummm, excuse you?! It would have only been charged that way if while you where outside you hit a button indicating to charge us, so don't play like it was out of your hands. He had absolutely NO RIGHT to charge our card anything additional without speaking with us first. Common CUSTOMER SERVICE 101. Then when I told him he shouldn't have sone that, he basically said, "Well you can let the other place know and let them refund that or whatever they wanna do." Oh, okay, so y'all (both locations) did things wrong, by simply not COMMUNICATING with the customer or doing what you said you'd do, so throw the responsibility of your error back on the customer to fix...... Yeah, that seems about right. I will no longer use Uhaul and we've used them for at least 14 years. I'll go with another company moving forward. If you can't handle and address a simple $17 mess up to take care od the customer then I'll deal with a company that communicates with us first before just charging our card and playing dumb, like you didn't know what you did.

Leanna B. 
Rating:
2.0

Get rid of the dude that helped me he was clueless

Terry A. 
Rating:
3.0

Lock came off trailer, lost mostly everything.

ERIC I. 
Rating:
2.0

Link with U-Haul and give the correct rates and action on what's going to happen. I was over charged to go less miles than I went.. does that make sense?! No. I filled the gas back up left no marks and returned it well before the next day. Guy quoted me and said I wouldn't be charged more.. but yet here we are and the issue is still unresolved.

Cheyenne S. 
Rating:
5.0

Their customer service was amazing .

Aliyah M. 
Rating:
1.0

He charged me a lot of money. I drove only less than 15 miles. The gas tank was 9/11 and he had indicated wrong figures. He ripped me off my money $20. I always use the Uhaul and this was the worst thing ever. He did not give me the contract for the first place. He emailed to me after I complained to him and he stayed in the car to manipulate figures

Morris O. 
Rating:
5.0

cleanest truck ever rented. Maybe the newest

David H. 
Rating:
5.0

Customer did not leave a comment.

Laticia H. 
Rating:
1.0

Was given wrong equipment and now waiting an hour at return place to fix the screw-up, because the attendant is on hold.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
1.0

Customer did not leave a comment.

Adam A. 
Rating:
5.0

Customer did not leave a comment.

Keely K. 
Rating:
5.0

Customer did not leave a comment.

Wallace C. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
1.0

Have trained personnel. He clearly did not know how to rent out trucks. It took about 40 minutes to do it. With a reservation. Also have someone answer phone. I recieved a text stating that I had to call and confirm. The message on their voice mail said to call back in fee minutes i tried 8 times to no avail.

irene F. 
Rating:
3.0

Provide the hours of operation

Monty G. 
Rating:
1.0

If I had been told this would uhaul was connected to forever young records, I would have never ever booked it. This was not mentioned. Location could not be found on GPS which held us up an hr. After many calls to uhaul we finally made it. Store is very dark & dreary. Windowless. Guy doing our contract paperwork was lost & confused & very unsure of himself. Music was so loud I couldn't hear 80% of what he said to me. Brake lights were not tested until we asked before he walked away. He had already told us we could go wo checking them. He did not even put in our location for drop off so that became a hassle too.

Shelley M. 
Rating:
5.0

Excellent customer service very personal

Lillian L. 
Rating:
5.0

This location provided an excellent experience. Everyone I dealt with was very friendly and accommodating. At the end of my move I found that all of my stuff wouldn't fit in the moving containers I ordered. It was late in the evening and I couldn't find any open U-Haul locations until I found these guys. They really saved the day for me. Great experience all around!

MATTHEW S. 
Rating:
2.0

Truck was great and people were friendly.however, the staff were inexperienced in checking a vehicle in. The guy that checked the vehicle out knew what he was doing but it took forever to get out the door. Between pickup and drop off I spent at least an hour at this location. Staff needs some training on getting customers out the door.

Jonathan L. 
Rating:
4.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

First time user at this location. Service was excellent. Will recommend to others.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

Petra I. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

CHIDALU U. 
Rating:
2.0

Not at stated address.

Don H. 
Rating:
2.0

This 6 x 12 trailer had light problems when I picked it up they told me I would be all right just long as I had one light on the back they told me where I picked it up to tell the people where I dropped it off about the problem that's bullshit

Mike D. 
Rating:
5.0

I have to say Taylor was a blessing when I brought the truck back!!! Thank you Taylor (hope I spelled it right:):)

Marilyn R C. 
Rating:
4.0

Customer did not leave a comment.

Nikkee E. 
Rating:
3.0

Workers could be more knowledgeable of the products

cindy H. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

I have a picture of the gas usage when I drop it off and the receipt of gas purchased and their usage and my usage is not the same as my picture and to charge me that much is so wrong that's why I put the gas in so I wouldn't have to pay $6 dang buck a gallon I will be using another drop off in the future

PARIS Q H. 
Rating:
5.0

Customer did not leave a comment.

alberto F. 
Rating:
5.0

Customer did not leave a comment.

ANDREA B. 
Rating:
1.0

My reservation was for 7am. it was switched from the larger UHaul to this one because they had the trailer that I needed. I got there at 8am. The place was closed. I went home and took a shower and returned at 9am. The place was still closed but there was someone there opening up. It took a long time to get paperwork ready I had already pre registered on line. The guy did not know how to hook up the trailer. I had to help him. Next time have someone go over there and get the trailer. It is only 1/4 mile away.

Tom O. 
Rating:
1.0

The Proprietor had no idea how to use the software. He was nice and humorous but needs training. But compared to Customer Service he was a jem.

laurie B. 
Rating:
5.0

Customer did not leave a comment.

Margaret G. 
Rating:
1.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Nam N. 
Rating:
4.0

Customer did not leave a comment.

Kristopher W. 
No reviews have been submitted for this location.

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