I had a midnight scheduled appointment to pick up truck and it took almost an hour to access it due to the team placing the wrong lock on the truck. Luckily customer service was able to assist by proving me with the correct code to access the lock. When I returned the truck the rep argued me down that I was lying about the lock despite me telling him to look at the info that was provided via the electronic contract I was provided but he insisted that I was wrong. I even asked him to check the notes from customer service. I also asked him if we should check the truck out together before I left and he said not to worry he would take care of it. I noticed on my final bill I was charged for fuel. I called to dispute it and he yelled that he wasn’t going to argue with me and I said it was no need. I offered to show him the visual proof because I took a picture of the gas gauge and odometer before I left and made sure I filled the truck to that exact same level. Once again he disputed and refused to see the proof and told me I would have to call customer service.
Eric J
Forever Young Records
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grand Prairie, TX 75052
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Customer Reviews
- 3.5 Average Customer Rating
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Johnneshia FNothing it was all good …..great job 👍
michael tCustomer service needs improvement.
Miguel CVehicle I reserved showed to be available, but was not. I was given a much larger vehicle for the same price (which was nice), but it was way more than I needed, and the extra fuel cost was not nice.
Scott C