Customer service needs improvement.
Miguel C
Customer Reviews for Forever Young Records
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle I reserved showed to be available, but was not. I was given a much larger vehicle for the same price (which was nice), but it was way more than I needed, and the extra fuel cost was not nice.
Scott CFuel was less than what paper says . Improve on your records
Muili ANot move the reservation.. around three times..and have truck do not give run round
Michael GLove the location but clean the equipment
Elizabeth WThe owner was great.
Khanh PNot a very clean place
David OGreat people and great service
Monica SIt was easy to rent equipment from this location, staff was busy and, still were nice and professional, thank you
Ingrid OGreat experience. Loved the record shop too!
Luan LI wasn't expecting a record store,but I must say that the gentleman that helped me, Jerry I believe was great with his customer service
Rob WI was sent to 3 different Uhauls before I reach the correct one
Glennys WGreat service and a unique place to visit. I’d definitely go there again.
Michael BGood services.
Fernando GGreat customer service!
Kathleen NSuper friendly staff
Antonio MThis is the easiest place to rent a uhaul. Very friendly and great customer service. 2nd time I've rented from here. If I need a uhaul, which I hope not to move again, I would drive out of the way to get one from here.
Misty MThe address is not good. Google map took us to a different location close to Burger King near 360/Camp Wisdom, I had to use the forever young records to find the right place. Hope this can be corrected.
Meng SShort staffed and the guy working didn't know how to check a truck in.
William GStaff is super friendly and helpful.
Jeremy DWas given an inaccurate fuel reading as well as charged a fuel charge that I have to dispute. Only drove 3 miles, barely used any gas and I still put more gas in the truck. Received invoice showing the gas indicator was less than when I initially borrowed the truck. Smh
Frederick PGreat service, friendly staff! Give them a raise!
Joe LU-Haul needs to get their shit together . I rented a truck yesterday and not even an hour later I get pulled over . Guns drawn on me and my dad and we were both scared for our lives. Turns out the truck we rented was reported stolen in Colorado. And even after retrieving it U-Haul failed to report to the authorities that the truck was recovered . I was put in a life or death situation because of your poor ability to do your job . Never again will I ever use U-haul services . I requested a refund because I mean what the hell I was publicly embarrassed and had my life endangered . The First Lady I talked to said that I wasn’t qualified for a refund which is utter Nonsense . And I was told that a area or district manager would talk to me . As of me sending this message no one has reached out to me yet and it’s been 2 hours. On top of that I returned the uhaul about 3 hours ago and Im still getting calls asking when am I going to return it . Just poor service in general .
ISRAEL MThe only thing I had a problem with was. They over charge me for the safe move insurance. I rented the U-Haul for a few hours and returned it back a few minutes late. The safe move insurance was 14. 00 dollars but they put as a 2 day rental. They said they were sorry and to call the number and explain what happened. To let them know dave said he would vouch for what happened. So I can get my money back. Other than that. The men were very nice. I appreciate all the help!
NATALIE AThis location has great service!
MICHAEL SThe employees were extremely helpful and friendly. The check in and drop off went seamlessly.
Joshua GIt was awesome. Everything went smoothly. I would go to that location again.
Richard BOffereted me and my grandbaby a seat inside while we waited on our ride! 😀
MARLA AFantastic service! Clean, well maintained vehicles.
Dylan AThis location gave us a 10 foot truck and auto towing trailer, forgot to dispatch the trailer, resulted in my order for the trailer being cancelled and I had to call to get another one dispached. it costed me another 300+ dollars on top of the $1400 I already paid, thankfully the U-Haul employee who helped me out over the phone was so helpful, I have been told I am being issued a refund but still I feel like this shouldn't have happened in the first place.
Steven MThe gentleman who attended me was super.
STEPHEN MExcellent and friendly service
Juan CEnsure the key is properly placed. Had to contact customer support to locate the key as it was not in the cargo bay as the app instructed. In addition the engine runs a little loud, which was mildly unsettling at times
Andrew GI filled the tank ABOVE where they gave it to me at yet they are trying to charge me $90 for fuel. No acceptable. This is robbery.
Kimberlee AEasy access and great staff.
freddie cThey were very polite, and since I'd done the check in online, I was in and out in 10 minutes. The truck was freshly cleaned, and he backed it out and got it ready for me to jump in and take off!
Carol RI made sure the Truck was on full when I dropped off. I was charged for it not been full. I didn't understand, something wrong.
Anthony TGreat experience! I’ll use this place again. Very quick and easy check out and check in.
JOHN MReally pleased with the service and equipment!
Rickey BCustomer service was Great!! Will use this location again. Thanks JE
James EGoogle maps wants to take you to a random intersection south of 20. Maybe get in contact with them to see if you can fix that issue. Everything was great aside from that confusion!
Jaimie CGet people with a better attitude
Rosalind JWe waited for the guy for about 5 minutes although there weren't more than 2-3 customers, but they where there for records/cassettes/music stuff and there was someone on that side of it. The small Uhaul area was hoarderish looking with boxes stacked up as high as me and I'm 5'3. It was extremely cluttered. Anyways, he opned6his app or whatever, clicked several things, and asked if we had any issues with the truck and we said no. He clicked more stuff. Then said "I'll be right back". 10 minutes later?? He came in and said that the gas was at half and so there was a $17 dollar charge for the gas difference. My husband immediately explained why and what occurred at pickup. Then I said absolutely not, where not paying that extra and if it was gonna be that be of a deal we'll run up the street and put $4-$5 damn bucks in it and deal with the other place tomorrow (Monday). Then the guy said, "Oh well your card has already been charged, so I wouldn't worry about it." Ummm, excuse you?! It would have only been charged that way if while you where outside you hit a button indicating to charge us, so don't play like it was out of your hands. He had absolutely NO RIGHT to charge our card anything additional without speaking with us first. Common CUSTOMER SERVICE 101. Then when I told him he shouldn't have sone that, he basically said, "Well you can let the other place know and let them refund that or whatever they wanna do." Oh, okay, so y'all (both locations) did things wrong, by simply not COMMUNICATING with the customer or doing what you said you'd do, so throw the responsibility of your error back on the customer to fix...... Yeah, that seems about right. I will no longer use Uhaul and we've used them for at least 14 years. I'll go with another company moving forward. If you can't handle and address a simple $17 mess up to take care od the customer then I'll deal with a company that communicates with us first before just charging our card and playing dumb, like you didn't know what you did.
Leanna BGet rid of the dude that helped me he was clueless
Terry ALock came off trailer, lost mostly everything.
ERIC ILink with U-Haul and give the correct rates and action on what’s going to happen. I was over charged to go less miles than I went.. does that make sense?! No. I filled the gas back up left no marks and returned it well before the next day. Guy quoted me and said I wouldn’t be charged more.. but yet here we are and the issue is still unresolved.
Cheyenne STheir customer service was amazing .
Aliyah MHe charged me a lot of money. I drove only less than 15 miles. The gas tank was 9/11 and he had indicated wrong figures. He ripped me off my money $20. I always use the Uhaul and this was the worst thing ever. He did not give me the contract for the first place. He emailed to me after I complained to him and he stayed in the car to manipulate figures
Morris Ocleanest truck ever rented. Maybe the newest
David HWas given wrong equipment and now waiting an hour at return place to fix the screw-up, because the attendant is on hold.
DANIEL P