Customer Reviews for Fort Henry Motel
(U-Haul Neighborhood Dealer)

Rating:

4.0

Overall, I was happy with the experience. A couple days prior to the rental, I called asking about the seat layout in the vehicle; it wasn't what I had hoped but that was my fault for not checking ahead of time. The Manager called me back a couple hours later, with other options; they weren't suitable, but I really appreciated that he took the time to check. On the morning of, when told one of the tires was low, corrected it and stated he'd submitted a ticket to have the tire replaced.

Rating:

5.0

great service, no issues, thanks!

Rating:

5.0

The guy that ran the place was a really solid dude. I have nothing but great things to say about the service i got when picking up the uhaul vehicle. His computer was having issues so he took care of everything on his mobile device. I was impressed. Please let him know that he did a great job. I was impressed. Well done :-)

Rating:

2.0

Better location and fast release .

Rating:

1.0

1) Make sure your web site is functioning. I could not access my account. I requested four times to receive a verification code, without success. 2) This rental location is an absolute dump.

Rating:

5.0

All was great

Rating:

2.0

Location was closed and only a sign with directions to not block entry way and entrances. Very little space to drop off trailer. Area looked sketchy and I was a bit afraid trailer would go missing after dropping it off. Next time I will drive to another location to drop off trailer.

Rating:

5.0

Don't need to improve. Doug was very professional and efficient. He had me in the van in no time and when I returned he had all the paperwork done up quickly so I could be on my way. I would highly recommend this location for your rental needs.

Rating:

5.0

Manager very helpful

Rating:

5.0

Everything worked well, pick up and return drop off went smoothly…. Would rent again from this location…👍

Rating:

1.0

When I booked the pick-up and drop-off locations, I chose them for a reason. The day before pick up in Ottawa my location was moved to the Gatineau area. I was then notified as well that my drop off was to be on the other side of Kingston. These two drop off changes added approx. 50 minutes in added driving for me. I had zero time for this in an already busy day. I was clearly used as a shuttle to benefit U-Haul. It was clearly a busy day, as the guy in Gatineau told me I could have a $60 rebate if I returned it that day to his location. I should still get the $60 rebate for serving as a delivery service for U-haul. Also, the Fort Henry drop off was a bit sketchy. I left the trailer on their front lawn, hopefully is was safe there.

Rating:

5.0

This pending LONG comment has nothing to do with the "Pick up location" (which was Excellent), it has to do with the whole process of getting a 26ft truck for 8:00am Aug 16th; a booking I made weeks before that rental date. I have been a very happy repeat customer with UHaul for more than 40 years; 20 to 30 to 40 experiences. Never have I experienced frustration like today. Your "logs" will show a paper trail with an initial email to a confirmed customer that the "pick-up" site was changed. That notice was one or two days before the "move" date. I have experienced that over the past 40 years so I was surprised nor troubled. Arriving at the "new" pick up site became a slow process, as UHaul Corp tried to figure out "what the problem was". The staff at Aqua Bay were good but the process inside the internal processes of UHaul Corp took more than an hour. The "new" pick-up site could not provided the booked truck, because of another customer's mistake. A third pick up was given to me. While departing to go to this third site I received a phone call from a gentleman from Ottawa, a UHaul manager I assume, [ the number he called from was (343)-780-2031]. At that point I was given a fourth "pick-up" site at least 20-25 kilometers (10 to 25 miles) away through urban traffic during a temperature of 86F (30C) and a humidex of 97F (37C) at 10:15am at that time. In the telephone discussion with the "manager" at (343-780-2031), who was very good and understanding of the significant hassle/frustration/problem/delay, that had befallen my experience with a company I have unreservedly trusted for decades, he made explicit statement of "compensations" for the failings. I can not remember the specifics, but I know it involve reductions in "mileage", some amount of decrease in the "one day charge", and something else I can't remember. The receipt I received in my email "in box" today, showed none of the stated/promised "financial" compensations for all the "errors" at UHaul's end, for my "worst" experience of UHaul in 40 years. Do something about that! Or I will tell all kinds of people, (I am a physician), "UHaul is slipping". Yes I'm pissed, and disappointed; I could always trust UHaul, and now I don't know. Please restore my faith in you guys and at least render the "financial compensation" "you" promised.

Rating:

5.0

Excellent service and experience

Rating:

5.0

Pleased with end to end experience

Rating:

2.0

There were no supplies. No packing tape.

Rating:

1.0

I was billed twice I have proof I tried to reach out and they won't contact me back jayshaule@gmail.com worst experience ever uhauk are frauds and need to fix this

Rating:

1.0

Timing were screwed up, so I rushed the trailer back in the middle of my move, because he said it was needed. I finished my move after I called in and extended my time. I still rushed the truck back only to see the trailer did not move, so why did I rush. Oh and all that rushing, he still charged me 100 for 20-30 dollars in fuel I was a bit low because I rushed it back to him. Because he said he needed them. He did not need anything. Very poor customer service.

Rating:

2.0

At the beginning they told me to leave the truck in West Kingston, this was fantastic for me, one day before the move they changed my location to leave the truck in East Kingston.

Rating:

5.0

Great service from Doug. Very friendly & kind.

Rating:

3.0

Doug was friendly and informed us of everything we needed to do,even for my lack of computer skills.

Rating:

5.0

I rented a 3/4 ton pick-up truck from Enterprise. The hooks at the end of the safety chains did not have a large enough radius to attach to the receiver on the truck, so I had to purchase (2) add-on chain links.

Rating:

2.0

Easy to find - unclear signage re: where to park Quite chaotic area lots of vehicles around

Rating:

3.0

Not the greatest location, but the small drop off areas was fine. No one was at the motel. I did a self check out through the website which is very convenient and smooth.

Rating:

1.0

Manager called me from an American number, so almost didn’t pick up as I don’t usually pickup unknown/ unlisted numbers. Caller ID didn’t show up as motel or U-Haul. Manager himself was not particularly friendly. Office smelled like someone had been smoking indoors for 50 years. Not good for people like me with allergies. Again did online check-out so shouldn’t have needed to come inside/ do any additional forms or paperwork to hand over keys but had to wait. No extras at this location I.e. moving supplies or dollies.

Rating:

5.0

Doug was accommodating when we decided to switch the size of vehicle we wanted. He was efficient with the pick up and delivery process. He was very friendly and pleasant to work with

Rating:

3.0

Huge disappointment to get a text the morning before informing me of location pick up change, actual truck size change, and 24/7 phone pick up on my phone requiring an ap. At a moment when we needed transport in an emergency situation. When a customer books for pick up at a location that is closed , or if fleet is not available in requested reservation, on date of request - they should be informed immediately. Despite the dodgy pick-up spot, the attendee was very helpful, knowledgeable and speedy.

Rating:

3.0

Was to pick up truck/ trailer combo. Turns out truck was in Kingston and trailer outside Kingston. Rented cube van instead which cost more. Why did they not let me know l needed to go to two locations? All worked out but not as planned. Greg.

Rating:

5.0

Good service, good service man

Rating:

4.0

It was late at night when we dropped off the uhaul and needs proper directions to return the truck

Rating:

4.0

The owner was really nice and helpful.