Don't need to improve. Doug was very professional and efficient. He had me in the van in no time and when I returned he had all the paperwork done up quickly so I could be on my way. I would highly recommend this location for your rental needs.
SUZANNE S
Fort Henry Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, ON K7L4V1
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Customer Reviews
- 4.0 Average Customer Rating
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Manager very helpful
CLAUDE VEverything worked well, pick up and return drop off went smoothly…. Would rent again from this location…👍
Greg LWhen I booked the pick-up and drop-off locations, I chose them for a reason. The day before pick up in Ottawa my location was moved to the Gatineau area. I was then notified as well that my drop off was to be on the other side of Kingston. These two drop off changes added approx. 50 minutes in added driving for me. I had zero time for this in an already busy day. I was clearly used as a shuttle to benefit U-Haul. It was clearly a busy day, as the guy in Gatineau told me I could have a $60 rebate if I returned it that day to his location. I should still get the $60 rebate for serving as a delivery service for U-haul. Also, the Fort Henry drop off was a bit sketchy. I left the trailer on their front lawn, hopefully is was safe there.
Brian MThis pending LONG comment has nothing to do with the "Pick up location" (which was Excellent), it has to do with the whole process of getting a 26ft truck for 8:00am Aug 16th; a booking I made weeks before that rental date. I have been a very happy repeat customer with UHaul for more than 40 years; 20 to 30 to 40 experiences. Never have I experienced frustration like today. Your "logs" will show a paper trail with an initial email to a confirmed customer that the "pick-up" site was changed. That notice was one or two days before the "move" date. I have experienced that over the past 40 years so I was surprised nor troubled. Arriving at the "new" pick up site became a slow process, as UHaul Corp tried to figure out "what the problem was". The staff at Aqua Bay were good but the process inside the internal processes of UHaul Corp took more than an hour. The "new" pick-up site could not provided the booked truck, because of another customer's mistake. A third pick up was given to me. While departing to go to this third site I received a phone call from a gentleman from Ottawa, a UHaul manager I assume, [ the number he called from was (343)-780-2031]. At that point I was given a fourth "pick-up" site at least 20-25 kilometers (10 to 25 miles) away through urban traffic during a temperature of 86F (30C) and a humidex of 97F (37C) at 10:15am at that time. In the telephone discussion with the "manager" at (343-780-2031), who was very good and understanding of the significant hassle/frustration/problem/delay, that had befallen my experience with a company I have unreservedly trusted for decades, he made explicit statement of "compensations" for the failings. I can not remember the specifics, but I know it involve reductions in "mileage", some amount of decrease in the "one day charge", and something else I can't remember. The receipt I received in my email "in box" today, showed none of the stated/promised "financial" compensations for all the "errors" at UHaul's end, for my "worst" experience of UHaul in 40 years. Do something about that! Or I will tell all kinds of people, (I am a physician), "UHaul is slipping". Yes I'm pissed, and disappointed; I could always trust UHaul, and now I don't know. Please restore my faith in you guys and at least render the "financial compensation" "you" promised.
STEPHEN J