The truck needed a serious wheel alignment and I felt I was over charged tremendously.Sybil M.
Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous and professionalJon T.
Customer service was terrible. The gentleman that assisted me was less than excited to help me and the tire pressure light was on when I first started the truck. He told me it wasn't a big deal.Frank R.
The owner at this location was nice on 1st call to confirm rental booked by Owings, md location- and discussed All charges before pickup. Called back with a question and he told me not to call back... ? Went in to provide ID (with mask) and he was rude. Picked up the box truck - wouldn't start, asked him for help and he jumped in angrily, started the truck, slammed the door and left. Moved our load and returned the vehicle with no issues and pictures to reflect that. Left keys in Dropbox as instructed. Then, get a text at 9:30pm (hours after returning the vehicle) telling me to click a link a confirm vehicle returned or pay a $20 inconvenience fee (wasn't told to me). Followed instructions and weblink did not work. Then get another message saying there's a $60 minimum fee (wasn't explained after I explicitly asked for all details). So a $20 rental plus mileage and refill of gas (estimated $130 - turned into almost double). Finally, he said the vehicle was not returned, when I have pics and timestamps and keys in Dropbox as proof. So I called Owings, MD location- extremely helpful and spoke to area manager who resolved all my issues. This location is dangerous, non-trustworthy, rude and imagine if you get charged for a non-returned truck? On top of bogus charges. BEWARE. go Anywhere else. All facts. All true. He's a scammer. You think you can trust a brand like u-haul, not with dirty owner/operators. Thank you to Owings, MD location that helped me resolve and pay $138. As expected after escalating it to the area manager.David S.
Had to go into the store to find keys to truck. Also, was lucky to have alternate driver with license. My state (Maryland) does not have their DMV offices open to due COVID so expired licenses are still valid. I was denied when a I submitted a photo of my license. Although it is expired on its face, it is still valid. Other than that, the process was very easy.EULANDA H.
The truck was clean but there was a warning about the tire. The guy at the counter was rude and short with his answers. When I returned and tried to check out on-line the mileage the system had was different from was the truck had. So the guy comes out and I tell him what the website said he response was "why do you think I out here" he lucky he aint... When I made the reservation online I denied the insurance. After I returned the truck and got the receipt I saw the extra insurance charge. When I inquired I was told that I had to have insurance. When I told him I declined it online I was told that was not possible that they wouldn't just let me rent a $100,00 truck with no insurance .Darel P.
Customer did not leave a comment.Kisha B.
Customer did not leave a comment.Peter H.
This uhaul was the filthiest vehicle I have ever been in. It had dirty tissues in the door, jewelry in the cup holder, trifold on the dash, a sticky steering wheel, a filthy head unit it (radio area), a smeared windshield, and my moving blankets were never put in the truck. This is all in addition to the worst smell that no matter how much spray or bleach towelettes I used would not go away.Dalton L.
Great customer service!sharon W.
Customer did not leave a comment.Hengameh A.
Service was courteous, knowledgeable and punctual. It made my moving experience less stressful knowing I could depend on their help.francis K.
the associate at the site was very rudeStella O.
Outstanding customer service!Seresa R.
The truck body needed to be swept before we loaded up. But the cab was quite clean and smelled good. The manager on duty was kind and professional, and very helpful.Jennifer S.
Customer did not leave a comment.Melvin R.
Customer did not leave a comment.Danielle J.
When I went to the location the truck was there, however, there was no direction or no keys available and I didn't take the truck. The facility was closed so no one to talk to. I expect a refund back to my credit ASAP. I have already reached out to my credit card company.Dana B.
I was completely overcharged..never againBrandon H.
Customer did not leave a comment.Kevin W.
Let customers know right away that there is a rental rate and a rental charge.Cheneka P.
Customer did not leave a comment.Paula E.
Customer did not leave a comment.Julia B.
Customer did not leave a comment.Tonya W.
I was told by the central reservation service that I could pick up the truck at 8 am if I did on-line check-in. I did that and could not get my truck at 8 and had to wait for someone to get there at 8:45. He was very helpful and understanding of the fact that I was quite irritated at having to wait around when I was told the I could get the truck earlier. He was great!!Marikay S.
Customer did not leave a comment.Rochelle F.
Customer did not leave a comment.Nicole A.
Gentleman was very polite and professional. No hidden fees and no surprises. will come againGloria N.
The services rendered my family and I by your employee Danielle was so professional and a smooth process. Thank you for your service.Deborah J.
Be there when they return the truck.Kanessa W.
Outstanding customer service. I will utilize this location in the future. Thank you.Corey A.
The employee was very professional and pleasant. Great experienceDenise O.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Terrill G.
I was charged close to $350!!!! They took out first $120 and then $236!!!!Daniel C.
The location has a very limited amount of equipment. They do not have utility dolliesKenneth B.
The manager was amazing! I would highly recommend this location. Super easy to work with.Anita H.
Charges that l denied is been charged to me. Gas level was not as indicated on paper. Had to call the rep to verify and correct on my sign document. At drop off uhaul is still charging me for gas level l took the teuck. This is more frustrating and bad customer experience. I will walk in to demand my credit. Its an indirect stealing from customer.augustine S.
Make sure your trucks are clean before pick up,the interior was too dirty afraid to drop a thing to avoid infection. Could not use the air conditioning cause I couldn't afford to breathe in the dusty and smelly vent.Was given a wrong calculation which was over a thousand dollars extra...though was later adjusted but it almost gave me a heart attack...a call would have been better to reconfirm before that horrible figure was sent for deduction from my account, what if it went through,I would have been making endless call for refund. Who will use a uhaul for less than 24hrs and drive for over a thousand mile...Folusho D.
Customer did not leave a comment.Glenn T.
My vehicle had a very slow gas gauge. I way over- filled the tank beyond the suggested refill level.SEAN G.
A ramp attachment for the 10 x 10 would be nice.Richard J.
Customer did not leave a comment.Celia S.
Customer did not leave a comment.Michele H.
Customer did not leave a comment.Lisa N.
1. TPMS Light was on when I rented/started the truck so I was concerned if I was going to get a flat tire while in route. 2. I got charged $14 for SAFEMOVE when that is not what I requested in my online reservation but the counter agent automatically added it anyway. 3. I got charged $72.58 but my bill from UHAUL contract says $67.01. Total Overcharged $19.57Kisha B.
Customer did not leave a comment.Rebecca N.
The service representative Latoya made my experience with the company very pleasant and professional!!!!!!linda W.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.John W.
The attendant working was very knowledgeable and friendly. I will definitely use this location for my Uhaul needs going forward.Damaso H.
Everything was perfect! Don't change a thing!Darryl G.
Customer did not leave a comment.Yolanda J.
Make sure the rental is available at the correct scheduled time. I had to wait after for an hour before the Uhaul was returned and 1 hour and 10 mins past my time that I reserved.Sharaud B.
I picked up the truck on Saturday at 12:30 PM and returned it the same day by 7 PM. They charged me for an extra day, sent an email to the company and they have yet to respond. If 6.5 hours is more than a day please tell me that. Also, the contract said 7/8 of a tank and it was on 3/4. That didn't bother me till now.William S.
Customer did not leave a comment.Letitia K.
Awesome customer service Victoria!!!JULINE D.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.Bridgette R.
Friendly professional serviceLAWRENCE W.
Attendant at Ft. Know had never checked a truck in. The entire process took over 30 minutes, and it was necessary to contact a Mgr for assistance. I think more training would be helpful to both the customer and the attendant.Timothy T.
Customer did not leave a comment.Kim C.
the service is excellentBetty N.
Customer did not leave a comment.Arica C.
i'm very satisfied with the services of u-haul. manager explained everything, smooth and easy transaction. Thank you so muchJohn Francis E.
Customer did not leave a comment.Warren C.
Customer did not leave a comment.marie A.
Customer did not leave a comment.Millicent D.
Customer did not leave a comment.Kimberly N.
Customer did not leave a comment.Robin S.
Customer did not leave a comment.Janice B.
Customer did not leave a comment.Preston A.
Customer did not leave a comment.HERLIN M.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Angela C.
Thank you!Pamela D.
Increase the miles in intervals of 15 miles instead of 10's.Michael K.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.Thomas C.
Everything was good.JOHN P.
Very pleasant experience.Rosaline L.
Customer did not leave a comment.Dalian W.
Customer did not leave a comment.Jennifer J.
Customer did not leave a comment.Bridgette G.
Customer did not leave a comment.KENNETH B.
I was very happy with the excellent service that i received from Mr. Ron. He was professional and courteous. I will recommend your company to all my friends and family.Thank You so much.Stanley G.
Great customer service. The way it should be.David G.
Great customer serviceLaTasha H.
Customer did not leave a comment.SETH J.
Just make sure that the equipment is clean before leasing to another person.sylve E.
Customer did not leave a comment.tracy S.
Don't charge for 840 miles when it was 720 miles. Only needed 2 days and was charged for 4. I thought that was an initial charge and would be billed for what I used. Will definitely not use your company when I move to Florida. That truck was already rented back out before my 4 days were up! Really felt cheated.Michael P.
Customer did not leave a comment.Patrice A.
Customer did not leave a comment.Emily L.
Customer did not leave a comment.Elizabeth J.
Customer did not leave a comment.Anthony D.
Customer service rep very efficientOSCAR K.
Customer did not leave a comment.michael H.
Customer did not leave a comment.Diane W.