Very nice service!
ORLANDO C
Customer Reviews for Fortify Self Storage S Collins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady was so helpful, it was a rainy moving day I'd been looking for my proper location for about 3 hrs. The system went down and, just hectic. The young lady helped me out sooooo much. Im all moved into my new place and my uhaul experience was satisfying 😌 😉🍪
Alina BThere was no live person there, the self-checkin didnt work, and therefore, the reservation was delayed over an hour! Then someone showed up but she didnt have a key to access the reservation. Delayed even more and I ended up having to work with a uhaul rep to process the reservation remotely. The code didnt work on the key box & a rep eventually returned to the site to get the keys! SAME DIFFICULTIES on the return & again, delayed dropping off the truck. I am requesting a full refund to compensate the over hour delay in the pickup and another 40 minute delay in the drop off. What should've been a quick pickup & drop off for a 14 mile round trip, turned into an over 3 hour, frustrating and hot situation. Will NEVER recommend this location.
Marcy B