The employee saw us drive up in the Uhaul, so he came out to get our keys. Said everything was good to go. When I got my receipt emailed to me, there is a charge for 3 gallons of gas, at $7/ gal, plus tax, charged to my credit card on record. As I mentioned above, the tank barely had 1/4 tank when we picked it up. We put 10 gals in, and when we dropped it off, it had more than when we rented it. We drove about 81 miles. This should not be charged on our Credit card. Very unhappy with U-Haul.
Don F
Customer Reviews for Foundation Self Storage Buckley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kelsey was professional, helpful and very polite! Positive attitude. I had to get a U-Haul 2 times this week and she assisted me both times! I would recommend this location. Quick, hardly no wait! Easy to use! Great customer service. Clean equipment!
Adrienne DThe truck did turn over slowly when I first got it but improved slightly while I had it. Also had issue returning key after hours. App worked fine but key was too large to fit in the drop box.
DEANNA PBest rental experience ever. Quick to rent and get on my way. I needed more time so I called the office and there was no problem. Awesome experience. I will definitely recommend to anyone who asks.
DAVID B