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BRANDY S
Customer Reviews for Foundation Self Storage Graham
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We got the truck last minute, it was in decent shape but fairly dirty and there was garbage in the cab when we picked it up
ROBERT FEverything was perfect!
DENNELL LNot much lady was very friendly ,transaction was easy
JOHN GThe milage was high way robbery. It cost just as much as the truck rental and dolly. Next time I'll just borrow a friend's truck. I won't be using uhaul ever again. Highly disappointed
LESLIE BI specifically said no to the $15 insurance and they added it anyway. I drove less then 5 miles so I did not want it. Dishonest or incompetent.
RONALD GMake sure there is windshield wiper fluid in the container and not water. Wiper fluid does not freeze until temperature is 25 degrees below zero. I had no fluid to clean the windshield despite the fact that I purchased fluid to add. This caused me to exit the highway several times to clean the windshield. The fluid finally thawed 10 hours into my 11 hour drive. (Bozeman, MT to Graham, WA) There was also some type of film on the inside to the windshield that created a glare from oncoming headlights that made it difficult to see while driving at night. How filthy is a vehicle when there is a film on the inside of the windshield?! There was also some sort of black substance on the rear window that made the rear-view mirror useless. Also, make sure the van is clean. There were spills of some sort on the cup holder and floor. The woman who gave me the keys was unable to clean the cargo area and said she would note that it was dirty. I have photos of all of this and filed a complaint. I was refunded half of the cost after being told, "it got you there and back." Is that your bar?
TERESA KWipe down the inside of the vehicle and sweep out the trailer.
SHAGE BThe representative was friendly and professional in the handling the transaction and anwered any questions I had.
RAYMOND TGreat customer service!
FREDRICK HHeather goes out of her way to make sure everything is absolutely perfect for any customer! I will always get my uhauls from her and only her! I’ve never had anything even close to decent until I rented here and it was fabulous with not one problem
CASSANDRA FGreat customer service !
DIEGO GExcellent customer service
JESUS NExcellent customer service and she is very nice
JESUS NLa señorita que me atendió super amable y da buen servicio.
JESUS NClean the inside cab it smelt like a cat and was filthy.
ANTHONY SSomeone has been using my email for rentals and I have asked in the past for my email to be removed and it has not been done. Please remove my email.
Zywen VGreat customer service
DANIEL K