I made a reservation for 1:30 p.m. At 12:34 p.m. on the day of my reservation I was called by the location and they confirmed my reservation and said I could pick it up even earlier at 1:00 if I would like to. I arrived at the location at 1:30 to pick up the vehicle and the door was locked and a phone number was posted on the door to call. I called that phone number and left several messages. No one ever answered my calls. I called five or six different times between 1:30 and 1:55 when an employee walked up and asked if he could help me. The employee said that he was sorry and that he must not have had service on his phone. I called that phone number in his presence once again to confirm that was the right phone number and it worked. He did receive my call. I understand that maybe 1:00 to 2:00 is this person's lunch break. Had the person who called me at 12:34 told me that I needed to be there at 1:00 or I would need to wait until 2:00 I would have come at 1:00. That was never stated to me in the voicemail left at 12:34.
Steve B
Foundation Self Storage Graham
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Graham, WA 98338
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- 4.5 Average Customer Rating
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The lady that took my info yesterday 7/20 to pick up the 10FT truck today was great. I just forgot her name
TERESA CGood experience.
Kathlyn JAlways go here the best U-Haul in the north west
Jerome TThe engine light came on when I parked the truck upon return. Not sure what it was but I reported it to the sales representative.
MARIO A