My reservation was not available when I went to pick it up. However, an agent helped me although I had to take a smaller van instead of a truck. I believe, in accordance with your offer, I should be receiving a $50 credit for not having the vehicle I reserved. Please advise, as I rent a lot from Uhaul and have another one planned for tomorrow.
joann ventor
Customer Reviews for Franklin Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything went smoothly
Allan RaboldNothing. The experience renting from Franklin auto care is always exceptional!
Cristyn MadleySuper easy process. The owner, Mr Meyer, is so friendly and helpful. Thanks!
Gregory KasparianIt was a pleasure dealing with Ken at Franklin Auto Care. He couldn’t have been nicer. I was kind of surprised how the truck seemed to struggle on small inclines on the highway. Also the gas mileage seemed poor - (I only drove 61 miles and it took more than 10 gallons to refill). One other thing I noticed was that the rear lift door would drip rusty water from the hinges onto the cargo when it was opened. Unfortunately I didn’t notice until after I noticed the rust stain on my light colored couch. Just something to beware of if it is raining on your moving day
John BallettaVery nice and helpful
Robert SuttonLove renting here - always professional and polite!
nicole serseExcellent Customer Service! Convenient Location, Clean and Friendly service. Would rent again from here and will recommend it.
Anthony MaggioExcellent service as always, a pleasure to rent from!
Daniel GlicksmanThe owner/manager of this gas station is a Saint. Such a nice man. Super friendly and knowledgeable. Thank you.
Matthew DeRiseGreat people to work with.
mark keaneThis location was a million times better than the one in Glen Rock - the guy was super nice, the truck was ready and so was the equipment. This one was easy to pick up and drop off as well!
Scott FisherGreetings -- I never received the receipt for this rental, which I urgently need to submit for payment! Please send. Thank you.
Suzanne KlebeThe inside was recently painted. One section by the front was still tacky and we had to be careful unloading
Dennis O'KeeffeEverything went smoothly.
Mahasen SenanayakeGreat experience
Christopher KellyMake opting out of the CDW more clear. I was charged for it despite trying not to select it
John MionI ordered moving blankets which they forgot and I needed to return the next morning to pick them up. This added miles and time without any credit provided
Leo Stephen HillI’ve been to many rental locations and this one is by far the best. I’ll often go out of my way to go here over other locations because I know it’s gonna be fast efficient problem free. These guys are great I would highly recommend..
Guy PrandstatterExcellent experience…. Very friendly and helpful.
James PaulBoth windows wasn't open at all
Lukasz BrzostowskiGreat service! They were very nice, made picking up the truck easy and even had it warming up for me when I arrived. Will definitely use them again.
John CarnesAll was good
Richard SantucciDidn’t want to be rude with a “no” response, but could not answer “yes”
Paul GnecoVery kind, polite and the truck was great.
Marie RotondaGreat service and professional
frank finiziaGreat service. Truck was ready to go, with heat on, after paperwork signed.
Joseph MackeyCould have been a little clearer on the ball size for towing.
Brian EvansVery good thank you best
Gil NayoGreat customer service, very professional and helpful
jennifer illjesNothing, everything was fine.
Tiffany KilenEven though the U-Haul system was down, the pickup and dropoff experiences were amazing. Thanks!
JACOBUS REYNEKEFranklin Auto took good care of me, equipment worked well and the owner explained every detail - just overall a great experience.
Thomas BurdelExtremely nice people and very efficient. Best Uhaul experience I have ever had
ken meyerAlways a pleasure to deal with. Great service Thanks
Daniel SheaExcellent customer service!
Laura QuinnGreat service !
MaryAnn RusselRepresentative was nasty rude and condescending
Daniel MonroeThe staff here is exceptional, they go above and beyond the make it a great exsperiance
lawrence SAVINOGreat UHaul location!!!
Thomas BourqueEverything was fine. The truck was there as promised. The cost was reasonable, not like Home Depot. The Owner was pleasant. There was nothing wrong!
modest soboltaVery nice people
Joseph bondGuys at Franklin Auto / UHaul rental in Waldwick are great. Friendly, professional, helpful.
Harry WeberOutstanding, organized and would now go nowhere else to rent a truck. Low stress!
Mark YacosKen was great, so helpful and accommodating, made the whole experience so easy.
Christine BattGreat friendly service and very thorough explained how to load the trailer and secure the load. Made sure everything was well connected and properly setup. We will certainly come back to this location if we need any uhaul equipment in the future.
Klaus BrinkrodeVery professional and courteous staff. Clean office. Van was easy to drive. Staff helped show me the controls for the van. Highly recommend.
laura crespoThis location was excellent but inconvenient for me to get to due to constant in-town traffic. I will recommend this location and will definitely come back but there is a U Haul within 1 mile from my house that never has trailers. You need to have more auto transport trailers available at other locations.
Michael BrienzaCustomer service was great and I definitely would recommend this service to anyone.
Michael WelchVery good experience. Would use again.
Derek O'NeillExcellent service
Michael PerezEverything was perfect
JAY CANNATAWhat a great place to rent from,
lawrence SAVINOFranklin Auto Care is the best!!!!
Thomas BourqueQuick easy pick up and drop-off with access to gas when you return. Second time renting here pleasant and friendly service. Will rent here again.
Steve KrajewskiKen Meyer was super helpful
Kenneth Foulks IIII would ask if the customer needs any straps or moving carts over the phone, so they are better prepared when they get there. Otherwise, excellent experience!
jonpaul molfettaAll good.
MARK MESSNERNothing
William DobitschEasy drop-off of our Uhaul rental. Very easy. Thank you!
Cynthia ScandariatoCustomer service was so nice!
DEBRA RINALDIGreat service
Tomasz MackiewiczThis drop off site was great. If I need to rent a trailer I will definitely come here.
David StewartAlways great!
Thomas Bourque