Customer Reviews for Franklin Market
(U-Haul Neighborhood Dealer)

10 reviews

3001 Franklin Rd SW   Roanoke, VA 24014

(540) 265-2462

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 265-2462

3001 Franklin Rd SW
Roanoke, VA 24014

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very disappointed in the Customer Service. When we could not fill the gas tank because of the pipeline issues and all of the gas facilities within a 5 mile radius (including the station attached to this Uhaul location!) were out of gas., we asked for consideration and that the replacement fuel be billed to us at cost instead of the penalty cost - the attendant would not even consider it.

MONDORA G. 
Rating:
5.0

Customer did not leave a comment.

Margarite M. 
Rating:
5.0

Very helpful respectful and kind.

YVONNE J. 
Rating:
4.0

Customer did not leave a comment.

Shelley B. 
Rating:
5.0

This location helped me get a u-haul but I had to drive an hour to get here because my original location cancelled on me at 8:30 the night before messing up the whole day and help I had arranged to help move.

JOSHUAEVAN H. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

Customer did not leave a comment.

Cathy C. 
Rating:
1.0

New location.It was a Citco gas station. No U Haul vehicles there or any indication that is was a U Haul location. They did not give me a receipt showing that I did drop it off on 3/16/2021. Very unprofessional.

CHARLESTHOMAS S. 
Rating:
5.0

Initially the personnel at this location were not going to accept my UHaul trailer. I showed them that their location had been a valid drop-off point and then they accepted it.

KATHERINEPAIGE C. 
No reviews have been submitted for this location.

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