Customer Reviews for Franklin's Country Store & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Franklin's Country Store & Storage

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Jason S. on

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Great service

Thomas L. on

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Check the trucks with the Customer for damages before lending it out.

Kim R. on

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Very helpful with the hook up of the trailer. Friendly nice people.

Trent M. on

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Very simple drop and go. Much appreciated.

charles Y. on

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have them update their hours of operation

Scott S. on

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Harold B. on

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Marty W. on

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trent A. on

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Received essentially no help upon arrival. Charged $10 for car removal although it has already personally been taken off.

Donald W. on

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I received a confirmation call on Thursday. When we went on Saturday to pick up the truck we weren’t in the computer! I called the 800# and a EXTREMELY rude operator told me that the reservation had been cancelled! I told her that I didn’t cancel. She said that it was a mistake on their end. They redone the reservation and my pick up point had been changed to one about 30 minutes away. Upset of course, my husband and I drove to get our truck. We get there and again we weren’t in the computer!! Once again I called the 800#. Tiffany is the angel I spoke to. She went out of her way to Call a pick up place just to make sure they had us in their computer and that the truck was there. She also gave us a discount because of the crap we went through. So in answer to the question “what can you do?” Fix your system of doing things and hire more caring people like Tiffany! The rude lady needs to be fired immediately!!!

Chuck S. on

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Kevin D. on

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Agents were very friendly and helpful

Chuck S. on

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ROBERT D. on

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Michael A. on

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Very helpful at this location despite the fact that the company uhaul double booked a 15'truck which forced me to get a 26' truck and have to drive 55 miles to get it (not to mention)... but the employees at this location were more than accommodating in trying to save me some money because U-Haul screwed up so bad.

Benny H. on

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Frank H. on

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Bert was very helpful. I will do business with him again.

Marvin D. on

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Steve V. on

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The system used by uhaul to enable certain locations for pick up but not have uhaul employees is extremely ineffective. The personnel at the location were unable to assist with extra charges which resulted in more calls to the uhaul 800 number. After problems on pick up and drop off after making an internet reservation, I will not use Uhaul again.

eric T. on

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Shorten the process of paying for the truck rental when pciking it up.

William N. on

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Pam A. on

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SARAH G. on

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Donald M. on

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Kevin S. on

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Ashley K. on

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The guy we dropped the truck off to was rude!! I wont ever use him again!!!

kimberley H. on

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Very nice people!!

MICKEY G. on

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William K. on

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Linda B. on

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larry G. on

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foDifferent folks different strokes

Tammy P. on

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Terry R. on

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JAMIE M. on

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Timothy M. on

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Less one filling out paperwork.

JOHN D. on

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Everything was fine

JOHN D. on

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Wyatt D. on

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Happy with no problems all went smooth manager at Franklin where I RENTED WAS EXCELLANT

Amber F. on

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As far as the places they were great but the only concern I had was the fact that it pretty much gave me enough miles to get to the U-Haul to my home and then to where I was moving. So I went over a couple of Miles because of the fact that I had to bring it from my home to drop it off.

JOHN D. on

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New uhaul dealer and working hard to be an excellent uhaul center.

Jared P. on

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Customer did not leave a comment.