They are friendly people here.STEVEN B.
Trailer Rental & Towing in Cropwell, AL at Franklin's Country Store & Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cropwell, AL 35054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
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Great experience.PAUL T.
The manager was very courteous and friendly. The location was very nice.AMY J.
Excellent service. Very professional.Mark T.
Ron was awesome! So thankful for the courtesy call in advance of our arrival letting us know where we should return equipment. Very helpful since we didn't know the area.Dayna P.
Very friendly and professionalSherry S.
Decreasing the waiting time will be a 5 star move.ALPHONSA H.
The owner was very helpful and I was in and out in less than 10 minutes. The place was very clean and well kept. Would recommend highly!Brian M.
The pickup website was a joke. After 40 minutes of attempted pickup we gave up. Luckily the owner was there and he processed it for us. It also took another 30 min to attempt dropoff and finally had to call customer service to drop it off. Also the odometer was way off. Using my phones gps and my fitbit watch i tracked the miles I traveled. What should have been a 43 mile trip turned into a 65 mile according to your truck.Charles B.
Owner very rude. Complained that we tracked mud into his location.Cathy H.
Owner wanted us to mop the box, while the sign clearly states it needs to only be broom swept, we did that to avoid a cleaning fee, when we were finishing he brought me window cleaner? I'm not detailing a rental truck,Billy C.
Great serviceJason S.
Check the trucks with the Customer for damages before lending it out.Thomas L.
Very helpful with the hook up of the trailer. Friendly nice people.Kim R.
Very simple drop and go. Much appreciated.Trent M.
have them update their hours of operationcharles Y.
Received essentially no help upon arrival. Charged $10 for car removal although it has already personally been taken off.trent A.
I received a confirmation call on Thursday. When we went on Saturday to pick up the truck we weren't in the computer! I called the 800# and a EXTREMELY rude operator told me that the reservation had been cancelled! I told her that I didn't cancel. She said that it was a mistake on their end. They redone the reservation and my pick up point had been changed to one about 30 minutes away. Upset of course, my husband and I drove to get our truck. We get there and again we weren't in the computer!! Once again I called the 800#. Tiffany is the angel I spoke to. She went out of her way to Call a pick up place just to make sure they had us in their computer and that the truck was there. She also gave us a discount because of the crap we went through. So in answer to the question â€œwhat can you do?â€ Fix your system of doing things and hire more caring people like Tiffany! The rude lady needs to be fired immediately!!!Donald W.
Agents were very friendly and helpfulKevin D.
Very helpful at this location despite the fact that the company uhaul double booked a 15'truck which forced me to get a 26' truck and have to drive 55 miles to get it (not to mention)... but the employees at this location were more than accommodating in trying to save me some money because U-Haul screwed up so bad.Michael A.
Bert was very helpful. I will do business with him again.Frank H.
The system used by uhaul to enable certain locations for pick up but not have uhaul employees is extremely ineffective. The personnel at the location were unable to assist with extra charges which resulted in more calls to the uhaul 800 number. After problems on pick up and drop off after making an internet reservation, I will not use Uhaul again.
Shorten the process of paying for the truck rental when pciking it up.eric T.
Very nice people!!kimberley H.
foDifferent folks different strokeslarry G.