Customer Reviews for Franklin's Country Store & Storage
(U-Haul Neighborhood Dealer)

103 reviews

50 Lake Shore Dr   Cropwell, AL 35054

(205) 338-6614

Hours

  • Mon–Wed
    9:30 am–5 pm
  • Thursday
    Closed
  • Fri–Sat
    9:30 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/22/2022 - 1/5/2023: Closed

Services at this Location:

Contact Us

(205) 338-6614

50 Lake Shore Dr
Cropwell, AL 35054

Services at this Location:

Hours

  • Mon–Wed
    9:30 am–5 pm
  • Thursday
    Closed
  • Fri–Sat
    9:30 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/22/2022 - 1/5/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
3.0

Customer did not leave a comment.

Sacora B. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Make sure the equipment works. Could not lower the door. Also parking brake on passenger side did not work.

Karen S. 
Rating:
5.0

Very friendly and accommodating. Nice business

Barry C. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

cindy W. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

Location was very close to my destination..

Noel P. 
Rating:
5.0

Customer did not leave a comment.

Danny N. 
Rating:
2.0

At the very last minute i was told to go pick up at an inconvenient location. So it cost me. I was unhappy.

larisha S. 
Rating:
5.0

Customer did not leave a comment.

Zach S. 
Rating:
4.0

Make more locations available. I had to travel a good distance to pick the vehicle up.

Donna A. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Awesome Location

Arthur M. 
Rating:
5.0

Owner was very helpful. Their location is spotless He backed up, parked, and detached the trailer for me. He was also kind enough to supply a broom and mop allowing us to avoid a cleaning fee…. filling and emptying the mop bucket for me.

Mark F. 
Rating:
5.0

Pick up was quick and easy

James K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

JEROME W. 
Rating:
5.0

Great place to rent from the owners are the best. It was hassle free and a easy process.

Monti D. 
Rating:
5.0

Could not possibly improve. Could not have asked for friendlier, more helpful service than I got from Ron Franklin. Customer service is alive and well at Franklin's Country Store & Storage.

Johnny S. 
Rating:
5.0

Very helpful and quick process.

KIM J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
1.0

U-Haul must tell you that you can't do mobile check in. I filled out the form, took photos and left. The place I got it from made me return to fill out contract manually. If it wasn't for U-Haul being the only game in town I would not rent from their arrogance.

Braxton V. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Extremely personable people. Very helpful.

John O. 
Rating:
5.0

Very nice people, good place to do business

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

HENRY H. 
Rating:
5.0

Very nice and friendly. Will definitely use Franklin's Country Store again for my U-Haul needs!

Keith P. 
Rating:
5.0

This was a super easy place to pick up and drop off. The owner was very nice and responded in a timely fashion. Will use again!!

JOANNA D. 
Rating:
1.0

They don't know how to answer a phone

Charles H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
3.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

The manager was very nice.

ANGELA H. 
Rating:
4.0

They seemed to be new to rental software.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

DARREN H. 
Rating:
4.0

Customer did not leave a comment.

STEPHANEE B. 
Rating:
5.0

They are friendly people here.

STEVEN B. 
Rating:
5.0

Great experience.

PAUL T. 
Rating:
5.0

The manager was very courteous and friendly. The location was very nice.

AMY J. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Excellent service. Very professional.

Mark T. 
Rating:
5.0

Ron was awesome! So thankful for the courtesy call in advance of our arrival letting us know where we should return equipment. Very helpful since we didn't know the area.

Dayna P. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Very friendly and professional

Sherry S. 
Rating:
4.0

Decreasing the waiting time will be a 5 star move.

ALPHONSA H. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

The owner was very helpful and I was in and out in less than 10 minutes. The place was very clean and well kept. Would recommend highly!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

DERRON C. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
3.0

The pickup website was a joke. After 40 minutes of attempted pickup we gave up. Luckily the owner was there and he processed it for us. It also took another 30 min to attempt dropoff and finally had to call customer service to drop it off. Also the odometer was way off. Using my phones gps and my fitbit watch i tracked the miles I traveled. What should have been a 43 mile trip turned into a 65 mile according to your truck.

Charles B. 
Rating:
1.0

Owner very rude. Complained that we tracked mud into his location.

Cathy H. 
Rating:
2.0

Owner wanted us to mop the box, while the sign clearly states it needs to only be broom swept, we did that to avoid a cleaning fee, when we were finishing he brought me window cleaner? I'm not detailing a rental truck,

Billy C. 
Rating:
5.0

Great service

Jason S. 
Rating:
1.0

Check the trucks with the Customer for damages before lending it out.

Thomas L. 
Rating:
4.0

Very helpful with the hook up of the trailer. Friendly nice people.

Kim R. 
Rating:
5.0

Very simple drop and go. Much appreciated.

Trent M. 
Rating:
2.0

have them update their hours of operation

charles Y. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Marty W. 
Rating:
1.0

Received essentially no help upon arrival. Charged $10 for car removal although it has already personally been taken off.

trent A. 
Rating:
5.0

I received a confirmation call on Thursday. When we went on Saturday to pick up the truck we weren't in the computer! I called the 800# and a EXTREMELY rude operator told me that the reservation had been cancelled! I told her that I didn't cancel. She said that it was a mistake on their end. They redone the reservation and my pick up point had been changed to one about 30 minutes away. Upset of course, my husband and I drove to get our truck. We get there and again we weren't in the computer!! Once again I called the 800#. Tiffany is the angel I spoke to. She went out of her way to Call a pick up place just to make sure they had us in their computer and that the truck was there. She also gave us a discount because of the crap we went through. So in answer to the question “what can you do?” Fix your system of doing things and hire more caring people like Tiffany! The rude lady needs to be fired immediately!!!

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Chuck S. 
Rating:
5.0

Agents were very friendly and helpful

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Chuck S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Very helpful at this location despite the fact that the company uhaul double booked a 15'truck which forced me to get a 26' truck and have to drive 55 miles to get it (not to mention)... but the employees at this location were more than accommodating in trying to save me some money because U-Haul screwed up so bad.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Benny H. 
Rating:
5.0

Bert was very helpful. I will do business with him again.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
3.0

Customer did not leave a comment.

Steve V. 
Rating:
3.0

The system used by uhaul to enable certain locations for pick up but not have uhaul employees is extremely ineffective. The personnel at the location were unable to assist with extra charges which resulted in more calls to the uhaul 800 number. After problems on pick up and drop off after making an internet reservation, I will not use Uhaul again.

Rating:
5.0

Shorten the process of paying for the truck rental when pciking it up.

eric T. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

Pam A. 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
1.0

The guy we dropped the truck off to was rude!! I wont ever use him again!!!

Ashley K. 
Rating:
5.0

Very nice people!!

kimberley H. 
Rating:
5.0

Customer did not leave a comment.

MICKEY G. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

foDifferent folks different strokes

larry G. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
4.0

Customer did not leave a comment.

Terry R. 
Rating:
4.0

Customer did not leave a comment.

JAMIE M. 
Rating:
4.0

Less one filling out paperwork.

Timothy M. 
Rating:
5.0

Everything was fine

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Happy with no problems all went smooth manager at Franklin where I RENTED WAS EXCELLANT

Wyatt D. 
No reviews have been submitted for this location.

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