Customer Reviews for Franklin's Country Store & Storage
(U-Haul Neighborhood Dealer)

173 reviews

50 Lake Shore Dr   Cropwell, AL 35054

(205) 338-6614

Office Hours

  • Mon-Wed: 9:30 am - 4:30 pm
  • Thur: Closed
  • Fri-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed

Services at this Location:

Contact Us

(205) 338-6614

50 Lake Shore Dr
Cropwell, AL 35054

Services at this Location:

Office Hours

  • Mon-Wed: 9:30 am - 4:30 pm
  • Thur: Closed
  • Fri-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Double check hitch adjustment at pick up as there was excess play causing trailer to sway when going down a hill. Dangerous!

DAVID W 
Rating:
2.0

To much hassle online is a joke

Jerry R 
Rating:
5.0

Great customer service , good easy location to find

CHARLES B 
Rating:
5.0

Very helpful and attentive to my rental needs.

KENNETH G 
Rating:
5.0

Customer did not leave a comment.

MERVIN P 
Rating:
3.0

late night drop. just a shack on the side of the road.

CHRISTOPHER M 
Rating:
5.0

👍

SCOTT P 
Rating:
5.0

Excellent

MICHAEL T 
Rating:
5.0

My only complaint was the checkin process via the app. It was cumbersome at best. Franklin's was convenient, friendly and as advertised.

Robin S 
Rating:
1.0

Went online to extend and the online did not specify additional rates that the store added on otherwise i wouldn’t have rented another day

Brittany I 
Rating:
5.0

Customer did not leave a comment.

DONALD H 
Rating:
5.0

Customer did not leave a comment.

Gregory A 
Rating:
5.0

Nice store . Drop off was easy and prompt.

Richard T 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER A 
Rating:
5.0

excellent prompt service

TERRY A 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
4.0

Drop-off location was a pain in the butt

paul f 
Rating:
3.0

A bit of a trip in the wrong direction from my home.

Steven M 
Rating:
5.0

The trailer that we re yes leaked and some of our belongings got wet. Other than that all Was good.

MCKYNLEE Y 
Rating:
5.0

Customer did not leave a comment.

Leslie L 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
2.0

Customer did not leave a comment.

Marcel G 
Rating:
5.0

Customer did not leave a comment.

james h 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Why list Not Applicable as an answer and not let me choose it! The drop off location was closed when I returned it and I did not talk with anyone…so, apparently you want me to give them a yes for not having to do anything or a no for not having the chance to be helpful!

David G 
Rating:
5.0

Customer did not leave a comment.

Marianne C 
Rating:
3.0

Have the vehicles in working order. Seat belts did not work

eric b 
Rating:
5.0

You got it already. Clean truck,very pleased with my service, the store manager is always willing to please, just very kind, and this is where I will do business from now on. Thanks

Cassandra W 
Rating:
5.0

Thank you so much😘

Britney C 
Rating:
5.0

Customer did not leave a comment.

Rhonda J 
Rating:
3.0

Call number provided for U-Haul drop location, was informed that it could be dropped at any location since the previous location wasn’t available. Was later charged for location drop off not being the correct one

Aaron R 
Rating:
1.0

Because they charged $110 for being dropped off at their location which is where I said it was gonna be dropped off at and that’s not right I need a refund of my $110 that they charged me

Kathy B 
Rating:
1.0

I was charged 20 bucks for a person to check me out. Place closed when I got there in the middle of the day. Plus somehow i was routed past 4 other drop off locations closer to me.

jack w 
Rating:
4.0

Customer did not leave a comment.

Caitlyn D 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Customer did not leave a comment.

Wendy G 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
3.0

There was an issue that came up at rental that I think U-Haul can improve with. The Center's system was not able to quickly and easily display where the proposed drop off point was located, how far it was and how long it would take. The system gave an alternative drop off location and gave credit for it, which is great; but we couldn't determine if it was worth it. The center said we'd have to do all the research. The system should permit this to be a 'no brainer' decision. Because of this, it took almost a half-hour longer to check out the vehicle. Other than this issue, everything was great throughout the process.

Alfredo G 
Rating:
3.0

Have more smaller trucks available...I had to drive to the next town to because the 10 ft. Truck was only available there...I really wanted the cargo van or the smaller truck...and they are never available when I need one

Beverly S 
Rating:
5.0

Dealer was great, had the trailer pulled up front for me,he made sure all lights were working properly be I left and explained the insurance and return process, highly recommend this location.

Brad K 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
4.0

Great parking lot to maneuver vehicles

Sean A 
Rating:
5.0

Customer did not leave a comment.

Sandra M 
Rating:
2.0

I dropped my truck off on Wednesday after closing and forgot to take the pad lock off because I was exhausted. I did not hear from this location until mid morning Friday AFTER I had left to work 45 mins away. I was charged for a day in which the truck could not even be rented to someone else. 10/10 do not recommend.

Angela H 
Rating:
5.0

When I went to get my change today they weren't open, the sign that has the hours of the store indicated they were open 9-5.

Patricia L 
Rating:
5.0

Customer did not leave a comment.

Kenneth I 
Rating:
1.0

Way too many hidden fees!

Melvin R 
Rating:
5.0

Customer did not leave a comment.

Wendy L 
Rating:
5.0

Customer did not leave a comment.

TRENT R 
Rating:
5.0

Great place, would highly recommend!

Gerri W 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
4.0

Customer did not leave a comment.

ROBERT V 
Rating:
5.0

Perfect…no problem..will rent again soon.

Kevin D 
Rating:
5.0

Customer did not leave a comment.

Edward b 
Rating:
3.0

Owner was great to deal with and help me figure out exactly what I needed. Would recommend

Tracy C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
3.0

The truck was worn out! The transmission would never change out of low gear. I went about 35 miles and used a 1/4 of a tank of gas. The location I rented from was really nice people.

Terry W 
Rating:
4.0

Franklin’s was a great helping with the reservations

Steve W 
Rating:
2.0

Customer did not leave a comment.

Michelle F 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Great customer service!

bart s 
Rating:
5.0

Customer did not leave a comment.

Henry D 
Rating:
5.0

Everything I needed for secure and dry storage. Pleasure to do business with.

wayne b  |  Overall Experience 
Rating:
2.0

Better customer service

Kenneth R 
Rating:
5.0

Excellent customer service! Won’t hesitate to use them again if needed.

James P 
Rating:
5.0

Customer did not leave a comment.

Eboni D 
Rating:
5.0

They were very helpful finding the perfect size vehicle for me and great location to pick it upand drop off. Thanks so much!

Lee A 
Rating:
4.0

Continue doing what you are doing. Was a pleasure doing business with you.

Justin H 
Rating:
4.0

Super nice and clean Great service

ANDREW E 
Rating:
4.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Kim J 
Rating:
3.0

Customer did not leave a comment.

Sacora B 
Rating:
5.0

Customer did not leave a comment.

Johnny J 
Rating:
5.0

Customer did not leave a comment.

Kathleen D 
Rating:
5.0

Make sure the equipment works. Could not lower the door. Also parking brake on passenger side did not work.

Karen S 
Rating:
5.0

Very friendly and accommodating. Nice business

Barry C 
Rating:
4.0

Customer did not leave a comment.

Karen S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
3.0

Customer did not leave a comment.

cindy w 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Larry H 
Rating:
3.0

Location was very close to my destination..

Noel P 
Rating:
5.0

Customer did not leave a comment.

Danny N 
Rating:
2.0

At the very last minute i was told to go pick up at an inconvenient location. So it cost me. I was unhappy.

larisha s 
Rating:
5.0

Customer did not leave a comment.

Zach S 
Rating:
4.0

Make more locations available. I had to travel a good distance to pick the vehicle up.

Donna A 
Rating:
5.0

Customer did not leave a comment.

Ken P 
Rating:
5.0

Awesome Location

Arthur M 
Rating:
5.0

Owner was very helpful. Their location is spotless He backed up, parked, and detached the trailer for me. He was also kind enough to supply a broom and mop allowing us to avoid a cleaning fee…. filling and emptying the mop bucket for me.

Mark F 
Rating:
5.0

Pick up was quick and easy

James K 
Rating:
5.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

JEROME W 
Rating:
5.0

Great place to rent from the owners are the best. It was hassle free and a easy process.

Monti D 
Rating:
5.0

Could not possibly improve. Could not have asked for friendlier, more helpful service than I got from Ron Franklin. Customer service is alive and well at Franklin's Country Store & Storage.

Johnny S 
Rating:
5.0

Very helpful and quick process.

KIM J 
Rating:
5.0

Customer did not leave a comment.

DANIEL N 
Rating:
1.0

U-Haul must tell you that you can’t do mobile check in. I filled out the form, took photos and left. The place I got it from made me return to fill out contract manually. If it wasn’t for U-Haul being the only game in town I would not rent from their arrogance.

Braxton V 
Rating:
5.0

Customer did not leave a comment.

Catherine L 
Rating:
5.0

Extremely personable people. Very helpful.

John O 
Rating:
5.0

Very nice people, good place to do business

DENNIS M 
No reviews have been submitted for this location.
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