Nothing, outstanding service!Randall M.
Customer Reviews for Franks Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTA M.
Customer did not leave a comment.Menno M.
Customer did not leave a comment.Russell K.
Customer did not leave a comment.Brandi M.
The afternoon before our morning pickup in Bonner Springs Kansas, our pickup location was changed to Westport Missouri. We cannot go to Missouri without having to quarantine for 14 days because of where we work. After some tears and pleading, they were able to find us a truck closer to home.Bart A.
Customer did not leave a comment.jerry G.
I was very pleased with the service. Gill was very politeRENE G.
Nothing the service was wonderful.RENE G.
Customer did not leave a comment.Deloris R.
Customer did not leave a comment.Kevin S.
At pick up location where I reserved the truck they were good but then I received a text from the 800 # and was told I couldn't have the truck I reserved because someone else rented it and wasn't going to have it back in time for me to get it. Also Nate at the 800 # was so rude and very unprofessional. I had to hire someone to take me to Ulysses, Kansas to get a truck from there. I had to spend extra money for gas to get back home. They allotted me extra mileage but nothing for fuel or my extra time or the person I had to get us their and back. Then when we got ready to leave for Colorado we found out that none of the lights in the trailer worked so we had to drive to Colorado with no lights. Very POOR service from U-Haul and nobody cares because you got your money. I'm extremely dissatisfied with your service and would not recommend U-Haul to anyone else due to the fact of how I was treated. I feel I am do some sort of reimbursement because of all the bad service that I received.JOAN H.
Customer did not leave a comment.britney H.
Not sure she read my contract well as I had a three day extension she didn't seem to catch.CLAYETTA W.
Customer did not leave a comment.Greg W.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.CLAYETTA W.
Customer did not leave a comment.Christopher B.
They did not know how to properly hook up a trailer. They insisted on hooking it up however the nob to tighten against the jaw was 3 turns loose they twisted the saftey chains which is illeagle in ks. They did not cross the saftey chains. The break chain was not properly hooked up. Once i fixed all that i opened the back end of the trailer to find all kinds of trash and dirt and corn on the floor I had to remove befor use.i had to wait for several min. While the owner called somone who was not at the location to come check it out to me. All around it was a very poor customer service and a bad experiance.jacob L.
Customer did not leave a comment.Mary C.
Plenty of room to park, no one around, was in after hours,Loni S.
Customer did not leave a comment.John B.
Customer did not leave a comment.Patrick N.
Customer did not leave a comment.James H.
Customer did not leave a comment.david S.
doing the contract over a phone will cost you more money. uhaul operators will make costly mistakes. my contract was for one way,and drop off.got calls looking for trailer. and more money for wrong drop off location. costly lesson learned. terribleMichael B.
Customer did not leave a comment.William H.
We paid full price for a trailer to haul across the state that had no right tail light/ blinker. Couldn't reach anyone to swap out the trailer because it was a Sunday so had to drive across the state of Kansas, hauling a highly valuable classic car, risking a ticket/accident bc we couldn't signal our turns.Brooklyin I.
nothing I can think of, I used the app to do the check in, then we found an employee to give the rental contract to.William E.
Customer did not leave a comment.Carl K.
Customer did not leave a comment.Linda P.
Be honest in all transactions. They were not.Eugene N.
Customer did not leave a comment.chuck F.
The location we selected had the vehicle we needed and the young gentleman in the office was kind and courteous made sure we had what we needed.Dale B.
Customer did not leave a comment.Modesto M.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Rick S.
The lady who first helped me (think her name was Jill) was awsome! Beyond that not so much. When it was time to return the trailer I called to check hours of operation. A guy ( sounded older ) answered the phone like I was bothering him. His tone was very off putting. He proceeded to speak condescending like I was supposed to know by memory his hours of operation and the process of leaving which documents in a drop box. I arrived 11 minutes past the time they were supposed to be closed but the bay doors were open and customers standing around. I thought "oh good I dont have to leave docs in a drop box and can physically speak to someone" unfortunately it was the same grouchy old man. I was having trouble getting the hitch off so I asked what to do. He said " you know, we are closed but I guess we can wait on you" then turned his back to me uttered something in Spanish to another guy and walked away.Not thx for your business sir, please come again sir, nothing. Worst customer service in a long time. NEVER GOING BACK THERE.david B.
Initial reservation was ok. Very helpful and knowledgable. Pickup was another story. Only one non-english speaking person was in the facility. They said 10-15 minutes. I waited 20. I then called the number left on a voice mail indicating my pickup time was almost over due. She helped me check out and confirmed hookup by pic. There were various individuals in and out and when I went inside to let them know I had completed checkout by phone the individual (a different person than above) was non-chalant, like ok we let people come and take our trailers without helping or asking questions all the time. Not necessarily a bad experience, but definitely different than what I have experienced in more urban locations.Ron K.
I've used them a couple times and they are always very nice to work with. But none of the uhauls in the area had the bigger truck I actually needed. So I wasn't able to get all of my stuff moved. I wish they had the can or pick up trucks at these locations as well, many times I needed one but they weren't available. So them I had to find an alternative.Sasha R.
Customer did not leave a comment.Keith R.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.eugene N.
Customer did not leave a comment.Debra F.
The folks in Ulysses were extremely helpful. Mackenzie offered excellent service. I highly recommend Franks Service Center for any of your service or rental needs.Stanley H.
This wasn't the original pick up place. It was to be in Garden City, but uhaul made it right. Have no complaint's at all.Ruth W.
The truck steering is very loose. It also pulls to the left a lot. That was hard to deal with for a 23 hour drive. I have blisters from trying to keep the truck straight.Tammy G.
Customer did not leave a comment.dustin W.
Customer did not leave a comment.THOMAS S.
Keep a better inventory locally so people dont have to drive 1 hour out of their way to rent equipment.Ivan N.
Customer did not leave a comment.Mark C.
Very kind and helpful, Great experience.Carl B.
Customer did not leave a comment.Jaquelnne H.
Customer did not leave a comment.Kody N.
Customer did not leave a comment.Lori M.
Customer did not leave a comment.Billie H.
Customer did not leave a comment.Billie H.
Excellent customer service!PATRICIA J.
Customer did not leave a comment.Alexandra B.
Customer did not leave a comment.Pat R.
Make sure the lights on the dash is not flashing and the abs lights are not on. The brake lights turned on going down the road at 60 to 65 miles an hour. I called and drove back to the location they checked it out at hugoton ks and they said everything should be ok as long as the lights are flashing. Go ahead and drive it to Iola ks which was 7 hours from there and then Iola will put it in the shop. I drove it to liberal ks where I lived and then to Iola. Lights on buzzing noise and it was hell. Also if someone orders a truck over a week in advance there should be one in the town you are in. I am not to happy with your services this timeanna M.
Customer did not leave a comment.ROCKY C.
Customer did not leave a comment.zach L.
Customer did not leave a comment.Jesse B.
Nothing you all did a very good job taking care of my needs.RENE G.
Customer did not leave a comment.LINDA M.
Customer did not leave a comment.Cory F.
Customer did not leave a comment.Mario M.
Customer did not leave a comment.Terry M.
The truck needs to be cleaned. It was unnacceptably dirty.Tiffany L.
Customer did not leave a comment.Rafael R.
Customer did not leave a comment.ty S.
Lady at the desk was a sweetheart!Ruby R.
I was sent to a "shop" 20 miles from my house in Augusta. There was a uhaul store 4 miles away. The woman did business on a laptop out of her car that reeked of pot. This place is not good for uhaul.gearolyn A.
We had to drive an hour out of the way in order to pick up the U-Haul. We were not notified until the prior day when we had originally made the reservations 2 weeks prior. We are not reimbursed for gas time or finding another driver to take me there.JOYCE W.
Truck was in rough shape. Drivers side window was broke and rattled the whole time. Truck did run well and had very cold A/C which was nice.chad H.
Customer did not leave a comment.David G.
Customer did not leave a comment.Ulysses L.
Nona they doing just fine too.Ramiro P.
Pleasant atmosphere.JAMIE H.
Truck cab reeked of cigarette smoke. Location did not have the pre-ordered dolly available. This made moving much more difficult and time consuming.ALBERT M.
Customer did not leave a comment.Wendy S.
Customer did not leave a comment.WENDY S.
Customer did not leave a comment.scott O.
They weren't at the location of drop off, I went and left it on the 28 of November but they put on my receipt that I dropped it off on the 29th. There were people inside which makes matters worse.KATHELYN S.
Customer did not leave a comment.ANDY S.
Customer did not leave a comment.R MICHAEL V.
Customer did not leave a comment.TIMOTHY G.
Customer did not leave a comment.KENTON H.
NothingJASON E V.
Customer did not leave a comment.Amanda M.
Was referred 30 minutes out of my way to this place. On top of that the trailer they had me take was already broken. The hitch did not lock well causing it to come off of my hitch and damage my truck when I tried to load the vehicle onto it. The fender was cracked all the way through on both sides with pinched wiring.. The lady told me to just take it and use it anyways.. At first the lady was really rude and seemed like she didn't know what she was doing. Overall poor service and equipment.TIMOTHY F.
My truck was turned in after hours so I know nothing about the personnel. The equipment on site was organized well and represented U-Haul well.Gary D.
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.RYAN W.
Customer did not leave a comment.Thomas B.
Not make people travel over 2 hours round trip to pick up a uhaul. If you do provide extra milage and reimburse for gas in uhaul and their personal vehicle.ELIZABERTH P.
Rude , no help hooking trailerDarrell E.
There was not any of the supplies that we wanted to help us move. We took what they had, but really needed a lot more to help us move such as appliance dolly and furniture covers.HEIDI C.