Customer Reviews for Fraserville Esso
(U-Haul Neighborhood Dealer)

88 reviews

1315 CR 28   Fraserville, ON K0L1V0

(705) 939-1996

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(705) 939-1996

1315 CR 28
Fraserville, ON K0L1V0

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I booked on line . Was $160 .I did the check in on line . But when I went to pick up the Bill was more. There was no proof it had been cleaned inside for covid 19. Picking up i had to give all my information again including . Credit card which i wasnt happy about because the supervisor wasnt there i was speaking to her on the phone and i had to read out my credit card twice with customers listening un yhe store . My journey was delayed by half hour even though i had booked on line . But the young gas attendant was very helpfull.

Carole R. 
Rating:
5.0

There was no wind shield fluid. Apart from that no comments

Jijo J. 
Rating:
1.0

The vehicle I received was extremely unsafe and didn't run properly

THOMAS R. 
Rating:
1.0

Customer did not leave a comment.

Liana G. 
Rating:
5.0

Ordered the truck in June for my July 31st move. Called a few days in advance to make sure things were ok. The truck was sent in for repairs. I was directed to central booking. They would find me a truck and look after me. They found a smaller truck an hour away. They even offered me a lower km rate. I was not happy. Even at a lower km rate, I was not going to save money. Longer drives, more trips. I called Fraserville Esso and spoke with the Uhaul rep. They told me that there was a good chance the truck would be back in time for my move....... and it was. My anger/ stress disappeared!! Fraserville Esso worked hard to ensure they delivered and they did. Great staff!!! Word of advice. Book directly with the Uhaul location not online. Trust me. Thanks

Joseph P D. 
Rating:
3.0

Customer did not leave a comment.

Lee Ann Y. 
Rating:
3.0

So the entire trip rental for 2 days the bloody emergency brake sounded and would not turn off. After hours upon hours I developed a migraine for the sound This is not the first the truck has this and staff at the esso station said it an ongoing problem So not sure why it's not repaired and why do hav e deal with this. I did not rent to be tortured It's a sensor stupid. Fix it.

Timothy L. 
Rating:
5.0

Oscar was great and answered all my questions. Cheers

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

DAWN N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
3.0

The place I originally wanted to pick up my U Haul there where no trucks for me and I had to drive half hour out of my original schedule ti pick up in another town. Then when I got my truck there was full beer cans underneath the seat and the back of the truck smelled like human urine. We are very disgusted with the over all of the truck and the way we were bounced around.

TIM H. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Grease the roll up door rusted and very hard to open and close

robert Z. 
Rating:
4.0

Customer did not leave a comment.

Arianna C. 
Rating:
2.0

As uhaul prefers, I booked my rental needs for vehicle (and cart-dolly-applicance cart, whatever the hell you call it) from 900 Water Street in Peterborough where I live online. While I was at 900 Water Street store earlier in the week, I learned that my booking had been transferred to Fraserville 18+kms out of town and $0.69km (nice practice!). Upon arrival at Fraserville location at 7.30am, as booked online, the uhaul-location computer was preventing us from leaving to do the move... it was 8.25 when we eventually got into the uhaul vehicle and leaving. Having to travel /return to Fraserville added $25 plus taxes to my expense, plus two hired movers standing around for the majority of an hour while uhaul figured out why it took so long to get things figured out; oh, and the uhaul location of choice does'nt carry cart-dolly-applicance cart, whatever the hell you call it which I had booked. All information provided online was repeatedly requested again while we were at the location. We discovered, because we were not only blessed with uhaul, but rain which is always a added bonus, on top of the uhaul bonus, that the storage area of the rented vehicle leaked. That was discovered when soggy cardboard boxes came apart when be unloaded breaking a few glass items, adding items to my laundry pile, and one George Forman grill made dropped and smashed. On top of all that, you charged my mastercard $88.31. All in all, the very worst experience in my 59 years and I would recomment uhaul to NOBODY who was a friend. Have a good day.

barry B. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
3.0

Please remove snow before pick up time. It took more than 30 minutes to clear the snow.

AKLILU Y. 
Rating:
3.0

I opened the side door and a syringe fell out Not impressed!

Joann D. 
Rating:
5.0

Customer did not leave a comment.

Howard E. 
Rating:
3.0

Took almost an hour to complete the paperwork process even though I had filled most of the info out online when I booked the trailer

Devon M. 
Rating:
5.0

Customer did not leave a comment.

Audrey T. 
Rating:
3.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Nothing....excellent customer service and very friendly

DON R. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

I switched to Fraserville location which was very good service but the original booking was somewhat misleading which I believe was made from the main depot at water st . I asked for A minimum 14 ‘ box and the rep. Suggested your 15' truck which really is only 12'3” full depth with a granny area which is not really what is meant when the Average person talks about size . This should have been made clear, luckily I was able to make it work but otherwise I would've been a very dissatisfied customer. Also the wrap took my new email but did not delete the old email and we were not able to make changes online as promised, again changes were supposed to be able to be made anytime but when the contract came in it said it had made made that same day because the rental was for the next day, this was not explained either . So , happy with changed location but not happy with original booking rep. Thx Andrew Beckwith

andrew B. 
Rating:
3.0

Customer did not leave a comment.

tony K. 
Rating:
3.0

Customer did not leave a comment.

COLLEEN B. 
Rating:
5.0

Didn't realize I had to return the trailer to the same location. But uhaul was very understanding and didn't charge me extra for the mixup after I brought it to the proper location. Really appreciate it, great customer service. Was not intentional.

Andrew M. 
Rating:
1.0

Customer did not leave a comment.

Keith P. 
Rating:
4.0

may be

Skan J. 
Rating:
3.0

Fraserville is not close to Norwood so with the extra kms i had to travel to pickup the truck put me over and i got charged extra.

Edward L. 
Rating:
1.0

Clerk didn't know the online application well so the rental took over an hour to complete. Charged a $100 deposit fee which then had to be returned later that night therefore necessitating another hour long round trip to the pick up location to retrieve the refund. The pick up location was also changed last minute to an out of town area, and when the call was followed up on no one answered at either the 1-800 or 416 numbers provided. Therefore extra mileage was placed on the truck due to the inconvenient pick up. The drop off location was understaffed and if we hadn't brought the truck back 2 hours early we quite possibly would've been charged a late fee just for waiting around to be served. Additionally the costs ended up being $50 more (without the strange $100 deposit which was refunded) than originally quoted. In all this experience was wholly unpleasant!

Jazmin B. 
Rating:
5.0

Customer did not leave a comment.

elaine G. 
Rating:
5.0

Customer did not leave a comment.

Xi C. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
3.0

Customer did not leave a comment.

Duane N. 
Rating:
4.0

Customer did not leave a comment.

Ron P. 
Rating:
2.0

The truck key did not work properly in the truck, it took fifteen minutes to get it started. I made 1 stop 10 minutes after picking up truck. Had trouble starting it again, returned truck to Uhaul dealer and he informed me to call uhaul to get my money back. I have been on hold with uhaul 20 minutes waiting for a representative....not happy with service

BROOK T. 
Rating:
3.0

Customer did not leave a comment.

Roger P. 
Rating:
3.0

Customer did not leave a comment.

DAN D. 
Rating:
3.0

Customer did not leave a comment.

derek S. 
Rating:
3.0

Customer did not leave a comment.

Martin P. 
Rating:
3.0

served other customers that came in after us before he would look after us

Gail E. 
Rating:
5.0

Customer did not leave a comment.

ajay G. 
Rating:
4.0

Customer did not leave a comment.

Lesley W. 
Rating:
5.0

The service was great don't need to do anything just leave it as it is

wesley L. 
Rating:
3.0

Customer did not leave a comment.

Wendy L. 
Rating:
3.0

Once the contract was signed I was required to connect the trailer myself with no help from the staff. The staff double charged me for the rental. Very poor experience.

Daryl B. 
Rating:
5.0

Oscar was very friendly and helpful.

Vince E. 
Rating:
2.0

The person filling out a paper work had made a typo that we didn't found until later - instead of the 2 pads, she had put down 12, even though we only received 2. Which caused an issue at the drop off location, who demanded 12 to be returned. We ended up paying for 12, even though we only received 2. The drop off location didn't agree to make any changes or even make a phone call to the pick up location. We had to call and then connect the 2 UHaul locations. Also, the fact that we told her, that we were going to drop off the vehicle at 5 pm in Toronto, Scarborough location we were given, was not noted anywhere on the paperwork - causing another issue with the drop-off location.

Tiina M. 
Rating:
3.0

Service should be able to be quicker

ALEXANDER T. 
Rating:
2.0

Lack of space to drop off a trailer. There was no one available to help with the un-hitching of the trailer. Since it was an enclosed trailer, there is no crank on the hitch to assist. It must be lifted off Had to ask another customer to assist.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Brendan M. 
Rating:
4.0

Customer did not leave a comment.

Ashley L. 
Rating:
2.0

I believe I was over charged. Even though I was late on return my previous U-Haul sites have been generous with leeway when there was no call in the equipment. The staff were nice enough courteous but slow and unaccustomed to the software. It took forever to sign in.

Scott W. 
Rating:
5.0

Customer service, location, and cleanliness of trailer was great, however the wiring was all corroded resulting in difficulty in getting the lights to work. Suggest getting new wiring.

RENE P. 
Rating:
5.0

They were great in booking the finishing contract and booking the people out

Ron C. 
Rating:
3.0

Customer did not leave a comment.

Dom D. 
Rating:
3.0

Although the advertised daily rental price is fairly inexpensive, once you add in the mileage charges the end price is quite expensive. In the future I will looking at alternative sources to rent a van. Ken Steigerwald 905-442-3917

ken S. 
Rating:
4.0

Customer did not leave a comment.

martin M. 
Rating:
5.0

The staff that helped me did a EXCELLENT JOB they are very nice ladies ??the whole store is very clean and close to my NEW house..I'll be going back there forsure !!!! ?

Darren P. 
Rating:
5.0

Customer did not leave a comment.

Murray C. 
Rating:
5.0

Customer did not leave a comment.

Bailey A. 
Rating:
3.0

Customer did not leave a comment.

Linda H. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Rental agent didn't leave his counter . Didint go over equipment . Had to hook up trailer on my own

William P. 
Rating:
4.0

Customer did not leave a comment.

Dean Y. 
Rating:
5.0

Great customer service. Truck was ready ahead of schedule, and the attendant that we dealt with was very polite, friendly and helpful. Best experience I have EVER had with uhaul!

BRITTANY F. 
Rating:
1.0

He didn't no how to make a contract, after waiting 1 1/2 hours it was hand written. Then started the drive in the dark with a vehicle I wasn't use to. When I arrived in Ottawa to return truck they couldn't retrieve invoice because it was never made. That took over an hour a invoice had to be made through another location over the computer, then we were able to close it. The day had already been long, and I had to return home( a 4 hr journey) Very disappointed.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
3.0

The cab of the truck was pretty dirty. Had to wipe down the seats before we got in. Otherwise, the experience was fine...as expected.

ARTHUR B. 
Rating:
3.0

This location was fine, but I would NOT recommend Uhaul to anyone. The reason for this rental was because Uhaul had let me down. I had rented a 26' truck and then, on the day before move, told it wasn't available!?! As a result, I had to rent another truck on another day to get the remainder of my things. This ended up costing me nearly $200 extra, for the truck, mileage, and movers. I will never recommend Uhaul to anyone!!

bonnie M. 
Rating:
3.0

Customer did not leave a comment.

VIOLET A. 
Rating:
5.0

great service, and close to my home, thank you

joseph C. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Very pleasant service.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

HARRIET C. 
Rating:
3.0

We would have liked to pick up from the location that we had requested/booked at initially. Instead, we had to drive 35min out of our way.

VANESSA R K. 
Rating:
5.0

deals for frequent rental customers

JOHN J. 
Rating:
5.0

How about you rent two times and you get the third time free?

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Customer did not leave a comment.

TERENCE S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

easy access and fuel pumps available for refuelling to required amount. trouble free drop off.

MIKE M. 
Rating:
5.0

As a senior,my move was less stress,my truck was available on time,I was able to calculate time of arrival so my freinds could be there &not wast their time. Oscar @ esso station has good people skills

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN M. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE F. 
No reviews have been submitted for this location.

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