Great people to work with ya n get what u need
Travis W
Customer Reviews for Frazier Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She had no one to hook it up to my truck. Ended up at another location to make sure I hooked everything up correctly
Angela EPlace was great
MARC MA smooth transition. Very clean and orderly facility.
THOMAS WNothing
JESSE JAbsolutely the best! I appeared in person without a reservation bc the location where I did name my reservation was closed due to illness. Frazier got me on the road in 30 minutes. The delay meant I brought the van back after hours, but they had a simple method for that, too. Thank you.
KAREL BNot easy to find but very assessable and professional folks working.
Melinda HThe guy at the desk was knowledge, friendly and got me on my way fast. A++
JOSHUA DNothing
Roger AThe lock boxes at my pick up location were hidden behind a trailer. It took some time and stress to finally locate them. I would suggest a short video to assist customers in the online process to pick up and turn in the equipment.
Richard TThe lady was a total arrogant bitch. Asking if some of the trash that was inside the truck was mine. Was pitching about the blankets not being folded nice and neat when I picked them up in a big pile. Not friendly by no means.i made sure that I kept the inside of the truck clean. No way would I ever rent anything from such snotty bitch. No people skills at all.
wade sNothing
KEITH OThe whole process was the best uhaul experience at this Richlands location….exceptional from beginning to end….everyone was extremely helpful, courteous and professional….highly recommend!
Barbara GEasy people to work with
THOMAS MNo improvements necessary.
Barrett WExcellent service
Gerald AThe lady being the counter was awesome. She was polite, down to earth, and very helpful.
Michael WVery professional and friendly staff.
William BGreat prices and even better service
ROBERT JEverybody was friendly they went out of their way to help us to see we had everything we wanted I would recommend them to anyone
RODNEY Jthey had 24-hour drop off and the online self return was very helpful and convenient.
James WWonderful customer service!!!
Rena RVery accommodating. Experienced staff.
art cBetter signage at location for customers to find
Megan SSee my above comment.
Burton wThis man really helped me out . He met us on a Sunday and rented us a hauler when I had an emergency. Thanks a lot!
MICHAEL LI have no complaints at all. It was a very easy process from ordering the U-Haul online to final billing and receipt. Frazier Tire and Automotive was great to work with!!
Michael VFrazier Tire was awesome. U-Haul policy of charging weekend rate for Friday, a weekDAY is ridiculous!
Eddie DLoved the app process.
Katherine WVery friendly people and we had a pleasant experience.
Nadine BFriendly staff. Transparent pricing. Easy process. Will be my first choice for this type of service in the future.
Bradley CI reserved the truck for a 9 AM pickup. There was no truck until after 2:30 PM. In the meantime I received an email notice that I was late for my pickup. How ironic! The next time I need a rental I will try your competitors.
BARRY EGood trailer, Altizer’s was good to work with.
Travis ADrop-Off after hours was confusing. The gates are locked, but there is a key drop off box on the gate. I had to get online to figure out what to do. On the instructions, you are told to not block gates or entrances. I only rented a 20 foot truck, but there were gates everywhere and when it is dark, it is hard to try and not block a gate. Added lighting and a board with instructions would be very helpful.
Justin HPrompt and friendly service .. Will be do future business this location
Tony MAlways good service, very friendly.
Felix CExplain where key pickup box is located.
Henry JCrystal was a great help in getting a truck to move and getting the time to move. Great service and very professional!
William WTruck was running rough and breaks scrubbed. I accidentally left one of my personal keys on the uhaul key rink. I called the next day to tell them, they acknowledge that my keys were there and I could come anytime to get them. I showed up less than an hour later to find out that they rented the uhaul out that had my keys and had to wait 4 hours to get my keys back. The worst part is the keys were to my house and the only keys I had
Matthew MThey called 2 days later and wanted to know why the truck wasn’t returned? It was returned 2 days prior….. Seemed like a lot of lack of communication…
Amy OExcellent Service. Highly Recommend...
GERALD VFast and Friendly rental
John CNada
Adolphus dA++
Josh BVery friendly. Easy to pick up and return. No issues. Great service
Larry SN/A
BRANDON H