Painless drop-off.MARK J.
Customer Reviews for Frederick Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You can PLEASE replace the young lady (and I use the term "lady" very loosely) who was attending the store the day of my pick up. As a former, multi-year manager in the hospitality industry, I can absolutely excuse and entirely understand a new associate who is in her words, "not fully trained" having difficulty resolving reservation glitches, as long as they are trying their best, friendly and apologetic but the gal who I dealt with offered nothing but excuses, a bunch of nonsense about some notes on my customer profile about multiple attempts made by other U-Haul associates to contact me regarding a potential problem with my reservation and a complete lack of willingness to be helpful or apologetic and was downright one of the RUDEST, most hateful customer service people I have ever had the displeasure of dealing with! Feel free to call me and I will gladly be willing to share my full, unpleasant experience with this woman.John W.
Your software is horrible. The check-in process took about 30 minutes and the check-out process 45 minutes. You seem to be oriented entirely around customers using your app. Trying to use your site on a phone stinks and whatever you've given to the person behind the counter is not helpful. Until I hear from others that you've fixe things I won't be using U-Haul again. What a waste of my time, not to mention the frustration foist upon the very nice person who was trying to help me. I can't say enough kind things about Jen or express fully how terrible the software supporting the process.David K.
The lady was VERY VERY VERY RUDE, I dare say racist!! She was adamant on not giving me the truck, and went as far as saying I should go to another location to pick up the truck, because that one was "reserved". She treated me as a criminal, and she accused me of not paying, therefore I dont have right to the truck. Mind you, I was told to go to that location by UHAULIkeola O.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.JESSE C.
Jason and Kathy had great attitudes and were very helpful. Looking forward to renting from them again. If there is one thing to improve it would be the weather.Jesse H.
Customer did not leave a comment.WILLIAM E.
Wehadca 12pm reservation and arrived promptly. Representative had no knowledge of uhaul safety equipment on the trailers. Something did not seem right so we asked her to come outside to look at it. She came reluctantly but stated no one taught her about them. Since she was no help we googled it ourselves and figured out was missing the tail light cable. We told her. She made a phone call and we waited in hot car for an hour for area repair manager to bring a cable. He was polite and helpful. However, When returning the trailer several hours later in the general area where we picked it up but in a different direction, the original clueless woman came out and directed us to move it to another location ourselves. The parking lot is very small and no space to turn around. Backing up was difficult given the logistics of the lot. I have been using uhaul for decades and never has a location had an issue with the spot on the lot where return is made. As long as returned in good condition and timely, it should be up to lot to make adjustments for it returned equipment.charles M.
The price quoted me was $100.00 more when I picked up the trailer. I called the Albany, New York phone numberand was told that I would charged for 3 days and receive a refund when I returned the trailer on the same day. When I went to my local dealer on Monday morning he told me that I would be charged for 3 days even though I only used the trailer 1 day. Price was extreme high for a 1 day 1 way rental. Price was ambiguous at best.stephen C.
Customer service was greatRobert B.
Customer did not leave a comment.rafael M.
We dropped off after hours. The online check out was very helpful and easy to do.Meghan G.
I dropped it off after hoursJONAS M.
They had only one truck, the one I picked up. They only had 6 UHaul blankets, and they gave me 6 more heavy duty pads that the UHaul didn't recognize when I dropped them off. There was also no utility dolly...no dollies at all. I had to go to another UHaul place across town to get a dolly.Lori K.
Location is awkward to get into with a large trailerTerrie L.
The trailer had roll up door , also the side rail tie downs were not easy to use . I would prefer a trailer with barn doors and better side rail tie downs .David H.
Excellent and professional service.SOPHIE S.
Very thorough and explained charges in advance and generally nice peopleSteven J.
Very helpful staff. Positive, knowledgabl.Earl H.
Customer did not leave a comment.William K.
Customer did not leave a comment.William L.
Keep good staff just like Kara.Jerry M.
Customer did not leave a comment.STEVEN Z.
Call directly if you don't have the correct size truck available. Finding the right size truck was irritating and put us off an entire day, plus, the people we had arranged to help load were not available when we finally got the truck. The people on the phone were courteous but the experience was not fun.Jane W.
Great service, friendly staff, and fine vehicle!Carl G.
Friendly employees at pickup. Helped to ensure safe hookup before leaving.Daniel B.
Customer did not leave a comment.KYLE M.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.George R.
Customer did not leave a comment.Curtis D.
Customer did not leave a comment.Martha S.
Customer did not leave a comment.John G.
great service.PAMELA P.
Customer did not leave a comment.Patrick H.
Helpful staff, fast, convenient transactionDennis B.
Customer did not leave a comment.Robin A.
Kara was helpful and niceBetty P.
Very friendly people!STEPHEN C.
Very good service!Edward S.
Customer did not leave a comment.Madeleine M.
I took the truck to a U-Haul center in Montgomery village to the Brakes checked due to a warning light on the dash as well as a abs light. They refused to check the truck and referred me to roadside assistance. They even refused to assist me with contacting assistance. When I did reach roadside assistance. They refused to come out and check the truck. They instead told me to engage and disengage the parking break lever too clear the fault. I was. Forced to drive 600 miles with the warning light flashing the whole way. What kind of business would ALLOW a vehicle with faulty break leave their property. Much less refuse to address the issue when it is brought up. I paid over $1800 to be treated badly. And put at risk. And will never rent from. Uhaul again.RON J.
Customer did not leave a comment.TINY T.
Heard my concern about cleaning the box/bed and were very expedient in checking in the returned truck.Eric E.
Customer did not leave a comment.Guy P.
Service was outstanding!!GEOFFREY B.
The lady who rented me the truck was very helpful she even recommended the best price on gas nearbyDOUG C.
I reserved 3 dozen blankets and the location only had 17 blankets on property. Also, it took me 45 minutes to check out as the guy working the counter didn't understand how to work the system and seemed to be under the influence of some drug or extremely hungover. Would never recommend this location - very unpleasant experience.Carolyn H.
Customer did not leave a comment.Kerrin W.
We were told that we had 100 miles and anything over that would be at 0.40/mi. We went 115 miles and were charged for 24 miles. The little bit of money is not a big deal but being lied to is....I will choose someone other than uhaul for my next need (which will be soon and a large truck) I do not appreciate being lied to and will not tolerate this. I will let everyone know that this is how uhaul handles business.Tammy V.
Customer did not leave a comment.William R.
It was a very pleasant experience; the lady who helped us was very friendly and helpful.Cynthia J.
Customer did not leave a comment.Tierra M.
Customer did not leave a comment.Zaneta M.
Stress free, clean truck. Thank you so much! First time U-Haul renter, happy I finally did it!Rebecca L.
Customer did not leave a comment.Emily P.
Customer did not leave a comment.NARASIMHAN JAYAN V.