Customer Reviews for Freds Garage
(U-Haul Neighborhood Dealer)

54 reviews

1348 N Wright Rd   Alcoa, TN 37701

(865) 380-5655

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9:30 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(865) 380-5655

1348 N Wright Rd
Alcoa, TN 37701

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9:30 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

More lights...I picked up in the dark...it was almost impossible to verify the condition of the truck.

BECKY S. 
Rating:
4.0

Very helpful and courteous people made it a pleasure

David C. 
Rating:
3.0

They generally have the customer disconnect the trailer. The other locations do this.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Equipment was clean and pick-up/drop-off location folks were excellent. The horn did not work and the headlights were out of adjustment. At night had to drive with high beams on all the time. Otherwise truck was good.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Nothing, everything was good.

Timothy Z. 
Rating:
5.0

Owner was more than courteous. Went out of his way to make sure I was taken care of to the fullest extent.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
1.0

I have relayed all info to area manager Hector

Brian W. 
Rating:
5.0

Great customer support and went above and beyond in my opinion by helping us before his office opened to make sure we could get the truck to the house for the movers on time. Great job!

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

ronald B. 
Rating:
1.0

Didn't tell me about a deposit or anything of that nature. The price I was given was not the price I paid.

SHONTERIA M. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

They were very friendly, very professional, change nothing

JOE R. 
Rating:
5.0

Great service

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Angus M. 
Rating:
5.0

Safe travel rate was almost double was was quoted and was told to Jane back on lot before they opened Tuesday, which we did. Prices were not what was quoted by company, not by the location. Fred was great. Uhaul needs some work.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Very friendly, knowledgeable, and helpful

ED K. 
Rating:
5.0

Customer did not leave a comment.

ARISTIDES A. 
Rating:
5.0

I did not sign up for the insurance but was still charged $16 for it. Tried to correct. Told it was the contract. Disappointing

Roger F. 
Rating:
5.0

Fred defines, what customer service is all about. He went above and beyond, in getting us the size truck we needed, and secured it ahead of schedule, just to be sure that our pick up went smoothly. He is an absolute pleasure to deal with, and I would not use anyone but Fred in the future. Thanks again Fred!

michelle K. 
Rating:
5.0

Everything was Great! Fred's Garage is the best!

Ewan W. 
Rating:
5.0

Customer did not leave a comment.

Rogelio M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

First rate customer service! In times like these it was refreshing to experience an easy and very pleasant transaction. Fred was very pleasant, the truck was in great condition and very clean.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA Z. 
Rating:
3.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Great service from Freds Garage. EZ check-out/check-in. Trailer was in good condition & ready to go. Prompt service.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
3.0

Phone app would not let me pickup and didnt show me as having a current reservation. System was problematic for local agent as well. Had to call in to have it fixed. I dont blame Fred in any way. Took 2 hours to pickup due to system issues. Almost walked away but Fred came through.

Mark O. 
Rating:
4.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Very nice man out going very helpful

NAJEEBA C. 
Rating:
5.0

Send everybody to Fred's. Fred was great. He made my short move easier. Thanks Fred!

James O. 
Rating:
5.0

service man was very nice , checked everything twice and made sure to answer all my questions.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

found small roach in cab. otherwise cab was extremely clean and well maintained. thank you

LOUIS V. 
Rating:
5.0

Pick up and drop off were very efficient and fast

DANIEL M. 
Rating:
5.0

Both pick up and drop off locations were great. Wonderful customer service. Easy access for equipment drop off.

Kenneth V. 
Rating:
3.0

Everything was acceptable. No complaints. It was not my preferred location to rent a truck, but Uhaul did find the right size truck I wanted. Will I use Uhaul again? Absolutely!!

John M. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
3.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Nothing I can think of, Fred is great!

LISA J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEE C. 
Rating:
5.0

Feed is doing an excellent job. I will continue to use him for my UHaul needs.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Staci C. 
Rating:
5.0

Fred was great. The location was extremely convenient for me and my family. Fred was very polite and made sure we were ok and ready to go with the uhaul

TINA R. 
Rating:
5.0

Nothing to improve from Fred's garage, above a d beyond on his part.

SANDRA R. 
Rating:
5.0

The owners were great to work with!!!! Thank you!!!!

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

CAMELIA H. 
Rating:
3.0

They really didn't know what the was doing and I was told they would hook up and pull my car up and everything but we felt as if we were a hassle to him because if we would ask him to help us he would get an attitude and every and do it so he could leave.

Makenna R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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