Ted was very helpful and punctual. Thank you.
Nadia B
Customer Reviews for FREE Used Cars Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and friendly sales associate
kathy mI can’t see how it can be made better. It’s so easy and convenient to rent a truck or trailer from U-Haul and the cost is quite reasonable. The guy I dealt with was friendly and very helpful.
Derek BSmall shop but the person there was very nice and very helpful. in and out quickly.
thomas mThe staff were efficient and inspected the rental for us.
Melanie JI have not received a notification that the trailer was returned.
Karen CNo one around during business hours; sketchy. No Jack left for the trailer but thankfully we could lift the trailer off the hitch. Would not return.
MARGARET RPick up location changed the night before so we had to drive an extra 25km when we we already had limited kikometers. We also had to drive our own personal vehicle to the pick up location and home, which was more fuel.
Amanda NI had reserved a trailer at a different location in Woodstock. When we arrived were told not available. No help, nothing. Had to search for another dealer that was very helpful. I was forced to tale a much larger trailer and much higher cost. I was not impressed. Very bad customer experience.
darlene gI was charged for gas even though I returned it exactly the same as I left it. I have pictures for proof.
Terry RThere was no one present at the location and the parking lot was so full we found it difficult to find a place to drop the trailer.
ERNA SThe man running this spot was very friendly and helpful.
Erik TThis pick up location was top notch! Pardon me, but I forgot the man's name already. He made the process super easy and went above and beyond his job to ensure I had everything I needed. I would recommend this location for pick up for anyone in the area.
Jaimee SPick up location is convenient and the truck was left in an easily accessible area for pick up. Owner called to confirm the reservation and was very nice. The 15' truck was clean and in good condition, except for some small leaks in the roof around the screws. It was rain/snowing during our move and there was water dripping into the back of the truck causing slippery spots. We had to arrange our things so that the water wouldn't damage anything inside and put a bucket to catch some of the water.
Brittany AThe issue I had when I picked up the truck was that the back sliding door was completely frozen shut. The average person would not have been able to get it open. I had to break away all the built up ice and then use all the strength to pull the door up and open. Anyone not as strong would have given up on the door and not been able to use the truck. Other than that the experience was great. Easy to pick up and drop off, well maintained and good customer service. Would use this location again
Ben CQuick easy pickup - even helped attach trailer and make sure it was working.
David SVery nice and courteous gentleman on site during pickup of trailer. Definitely would recommend there services at that location. Thanks Jim
James HEasy ! Good Equipment!
Graeme GDrop off no better experience - some random, scary, derelict lot out in the country with no one present to receive. Electronic check-out not working well and confusing - cell device bad. And I can’t get my receipt because I have to log into some system that doesn’t seem to recognize me so I don’t even know if I got the deal on the rental that I originally signed up for. Truck was fine. Service - Negative 5 stars.
JOSEPH CNobody was around and was told by phone where to drop off. Congested and tight.
MICHAEL CEquipment was ready to go!
Stephen COrder Number: 94270535 (Trailer) I had no issues with the trailer when I picked it up; the service was excellent. Order Number: 91270533 (20ft Truck) However, when I picked up the truck, the owner did not inspect it and gave me a vehicle with low tire pressure. I had to seek help from a different location to address the issue. Although they assisted as much as they could, they informed me that I needed to call customer service to fix the tires. The front both tires were cracked, and I had to call a third party to replace them, which caused a one-day trip disruption. This was not the experience I expected from U-Haul. Despite safely reaching my destination, I believe I deserve a refund of half the rental cost due to the trip disruption and inconvenience U-Haul has caused & frustration. Additionally, the engine check light was on the entire time, and I had to diagnose the code myself, which was not informed by U-Haul. Overall, the service with the truck was unsatisfactory. I would expect a refund of at least half the price or perhaps a full refund. Thk you!
Hari PThis was unlike other Uhaul experiences. Didn't have amenities I have always had at every Uhaul. Not super friendly!
Rima ZHardly any space to park the u haul and the online drop off was a pain. No personnel were present but it won’t let me select not applicable so I chose no.
Alison KThe service at this location was fine. Gentlemen was pleasant. However when you order a pick up in Guelph for 8am , finding out day before at 2pm that you are picking it up in Woodstock and they don't open at 8am, is in my opinion terrible service. I was driving to Perth which was 5 hours from Guelph, then to add 40 minutes in the opposite direction. The person that called me offered me 70 extra kilometers. I guess the gas for those extra kilometers doesn't count. I had to call and rearrange my moving help in Guelph. Complete disregard for customer adding to an already stressful and long day.
Natalie HI reserved a 15ft truck 2 weeks in advance at the dealer. When I went to pick up the truck it wasn't there and they had no record of my reservation. All that was available was a 26ft truck. I had no choice at that time and took the bigger truck. I asked for and was denied a discount. Basically told to take it or leave it. Just more money for them.
Michael STried calling several times. Never answered. Voice-mail always full
Diedrich KQuick, efficient, friendly
Randy WHire a knowledgeable person. Checking truck out took 45 minutes told us we were lucky he was there because he doesn't usually come in that early.
Marjorie Jmy pick up location was to be North London. I had to go all the way to Woodstock, Ontario to pickup.. No trailer in all of London?? Very inconvenient as I was doing a long haul from London to Brockville which delayed my move by hours.
Heather CNo one was at location and no answer at all phone numbers. Had to call main number to find out if we could leave trailer without personnel on site.
Traci WTed was great, he was very helpful, gave us good instruction and advice. We rented a vehicle towing trailer, it worked perfectly and, as first time towing anything, it was a positive experience. Check in and check out was quick and easy
Veronica WThank you for not disappoint us!
Donald MNot a thing, you were very helpfull. Thank you
Colin WThe owner at this location was very helpful and kind!
linda kSuper helpful and friendly service A+
Kevin CBusiness owner here was great to deal with. Very friendly, accommodating and provided excellent customer service. This was my best uhaul experience to date.
Trevor MWould have been helpful that the location booked in my confirmation email was the same where the truck was to be picked up! Also, I did not care for the signing in and such on line, why can't there be a person at a counter involved? What if I did not have a smart phone? I won't be going with UHaul again if the same ridiculous signing in and out procedure is insisted. Handing this off to the internet smacks of laziness on UHaul's part. Are people so lazy these days that someone can't or won't work a counter and deal with a customer anymore???
peter bbetter office accommadations, kinda rough looking in there, otherwise service was good
Julia EI wouldn’t recommend UHaul to anyone. I made a reservation a month in advance and then was advised the day before my move that there wasn’t a truck available. I ended up calling all dealers in Woodstock to find one. I called the location where I was supposed to pick up the truck and they told me that the truck went for repairs. They called me to inform me that I could pick up my truck in Chatham @ 2:45pm. They wanted me to drive 2 hours to pick up the vehicle - drive back to my location - and return it - back to that location. I ended up having to make 2 trips - by renting a trailer on Sunday. Then I received a charge the following Monday for .86 cents for going over the mileage allowed. I put $200 dollars of gas in the truck - plus what I had to put in my vehicle to haul the trailer. The reservation was confirmed on Feb 28th via email. The location where I did pick up the truck to use was very helpful - UHaul - should be called NOHaul…!!
Michelle MDon’t change a thing, great service, great help, an absolute pleasure to deal with. This pick up location was 40 minutes away from me to get to, but after the service, your pleasantness, your helpfulness and just overall dealing with you, I would drive 2 hours to deal with you again. Thank you, thank you and please keep up your amazing services.
ADRIANLAWRENCE KUnable to think of something to improve on!!!!
Alex FHappy with overall quality
Richard MPolite and very courteous staff. The trailer I rented worked out perfectly for my needs.
William NOwner was very helpful. Rental and pickup were easy.
Peter DGreat service and communication
ROBERT MI had to go to 2 other U-Haul locations in Woodstock, before going to London to be told that there was a trailer at this location
AARON WI have rented here many times. It is my preferred U-haul centre in Woodstock. It is dirty. The office is small & cramped. On the good side It's easy to get in and out - big lot. No hassles. It's pretty much a one man show, so he's not always able to be there (Sundays + late). So, plan ahead, confirm online and everything will work out fine. I have rented here many times and never been overcharged or had an issue. I will rent here again.
Charles SReally nice service
Carlos GTom (I hope that I am got his name right) is great. There was a mixup with my original booking (it was made at another office) and he went out of his way to address things and make things happen.
DOUGLASW PTed was great! He drove to my pickup location, 3 hours from my home, to get the truck. saving me a lot of time and kms on my rental. He saved me from the nightmare that is uhaul corporate. Thanks Ted 5 stars!
roy pI don’t believe anything. He was very polite and helpful. Friendly. He sells used cars and yes it may look untidy but we’re renting a trailer not a room. Again he was awesome.
WILLIAMA HI was supposed to pick up the trailer at 9:00A.M. and the owner was 10 minutes late getting there. 2 of the tires on the trailer had age cracks on them, luckily I wasn’t going very far with it. The last time I rented a trailer from you it was a car hauler that I took from London to North Bay and it was in excellent condition. I wouldn’t have trust the tires on this last trailer I rented for a trip like that…..
Jerry KNeeds a new POS terminal.
MICHAEL CThis is not so much about location as to service. I wanted a trailer on May 30 not May 29 `but the gentleman at used car dealer does not work Sundays - so why was i sent there in the first place. He actually wanted me to take it May 28 free of charge so he would'nt have to come in on Saturday. Kitchener has locations open on Sunday. Secondly i returned it at 5 pm on June 1 not June 2 but of course place was closed up for the day, so i get charged an extra day due to a lax work ethic on behalf of your vendors or i choose to upload my own return but thats same as paying anyway. Thanks for the lesson. Wont be back
LAWRENCE BTed was very professional and kind. He helped me receive my truck quickly and answered all of my questions. Thanks a million.
Srdjan VWe had the rental booked for a 10 am pickup, called the number multiple times no answer, nobody was there until 10:30am. Terrible customer service.
Todd JVery nice gentleman. He helped us very much.
Barry MVery helpful gentleman however this place was 30mins from where my scheduled pickup was supposed to be. I was called the day before and told my booking couldn't work and I have to drive here instead of Cambridge or cancel. Adding time, money and aggravation to an already busy day. No fault of this place just bad management from Uhaul and defeats booking in advance to avoid this.
Jeremy CThis location was disorganized and disgustingly dirty. As a woman alone, I felt nervous and vulnerable. The open sign wasn’t turned on, and there was no clear place to enter the “office”. Inside, there were two men, neither wearing a mask ( this during a pandemic lockdown) and the office was filthy, obviously not disinfected. The man working there wasn’t helpful, was rude and unfriendly. I couldn’t get out of there fast enough. I would NEVER recommend doing business here.
Christine PEasy and quick pick up. Trailer was prepped and ready to roll. Communicate for drop off was clear.
MARKJ VTed was great very helpful will definitely recommend this location
SHADIMARK HGreat job by Staff (Ted), went above and beyond. The trailer was clean and ready to use. I will be back at this location for my next requirements. Thanks for the great service. Best in Woodstock, ON !!!! L.P.
lazar pI have rented from a number of U-Haul locations. The U-Haul agent at FREE Used Cars is by far the friendliest and easiest to deal with that I have encountered. His location is not the closest to me, but I have rented from him twice now and this will be my location of choice in the future.
Robert F