This is not so much about location as to service. I wanted a trailer on May 30 not May 29 `but the gentleman at used car dealer does not work Sundays - so why was i sent there in the first place. He actually wanted me to take it May 28 free of charge so he would'nt have to come in on Saturday. Kitchener has locations open on Sunday. Secondly i returned it at 5 pm on June 1 not June 2 but of course place was closed up for the day, so i get charged an extra day due to a lax work ethic on behalf of your vendors or i choose to upload my own return but thats same as paying anyway. Thanks for the lesson. Wont be backLAWRENCE B.
Trailer Rental & Towing in Woodstock, ON at FREE Used Cars Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Woodstock, ON N4S7V9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Ted was very professional and kind. He helped me receive my truck quickly and answered all of my questions. Thanks a million.Srdjan V.
We had the rental booked for a 10 am pickup, called the number multiple times no answer, nobody was there until 10:30am. Terrible customer service.Todd J.
Very nice gentleman. He helped us very much.Barry M.
Very helpful gentleman however this place was 30mins from where my scheduled pickup was supposed to be. I was called the day before and told my booking couldn't work and I have to drive here instead of Cambridge or cancel. Adding time, money and aggravation to an already busy day. No fault of this place just bad management from Uhaul and defeats booking in advance to avoid this.Jeremy C.
This location was disorganized and disgustingly dirty. As a woman alone, I felt nervous and vulnerable. The open sign wasn't turned on, and there was no clear place to enter the â€œofficeâ€. Inside, there were two men, neither wearing a mask ( this during a pandemic lockdown) and the office was filthy, obviously not disinfected. The man working there wasn't helpful, was rude and unfriendly. I couldn't get out of there fast enough. I would NEVER recommend doing business here.Christine P.
Easy and quick pick up. Trailer was prepped and ready to roll. Communicate for drop off was clear.MARKJ V.
Ted was great very helpful will definitely recommend this locationSHADIMARK H.
Great job by Staff (Ted), went above and beyond. The trailer was clean and ready to use. I will be back at this location for my next requirements. Thanks for the great service. Best in Woodstock, ON !!!! L.P.lazar P.
I have rented from a number of U-Haul locations. The U-Haul agent at FREE Used Cars is by far the friendliest and easiest to deal with that I have encountered. His location is not the closest to me, but I have rented from him twice now and this will be my location of choice in the future.Robert F.
Having rented U-Haul trailers from several different locations, this agent was the friendliest and most efficient that I have encountered. Most appreciated!Robert F.
drove 40 minutes away from closest UHaul location as local (even though did promise when originally ordered) could not supply. Arrived at alternative site only to have no one there to accept my reservation and get me on my way within a proper timeline of set meeting time. They arrived over an hour late and 1.5 hours after I had arrived to get process completed. Poor apology and filthy location alongside no Covid rules being followed by owner!mike W.
Very helpfulNancy K.
great service, nice guy, had absolutely no problems, in and out quicklyGREG C.
The gentleman who has helped me two different times is extremely pleasant and kind. He is thorough and thoughtful and sets up for you. He is helpful with his knowledge and makes sure you are all ready when before you leave . I have rented twice now and would go there again in the future.Moriah E.
Nothing, Ted is the best!Tim B.
Employee was friendly, but made a mistake when telling us our included mileage which ended up making us pay more than necessary. Building is also dirty and has mold.Rodney L.
Prompt and friendly service.JUSTIN C.
Close to us and dropped off after hours. Instructions online were easy and key drop box was also very clearly placed. Thank youJohn B.
The gentleman was extremely nice and very helpful. Thank youMoriah E.
Arrived at 9am and the office wasn't open. Called phone number and someone showed up 20mins laterJames Y.
Called numerous times to arrange drop off during working hours no answer. Went to drop off unit, agent very rude.Jerome P.
The agent called the day before to confirm my truck was ready for me, and on pickup day, after I called ahead to advise I was running behind schedule because of winter road conditions, also worked me to accommodate the delay. He had the truck pulled out, cleared of snow, and ready to go! Fantastic service, nice wide road in and out, and a gas station super close for those needing to refuel trucks prior to drop off.Mark B.
Did not provide the flat dolly we ordered. Told us to ask for money back at the drop off. Drop off location said they weren't able to give money back and had to charge me for the flat dollyShahn W.
I was entitled to refund of approximately $50 When I got there he said the extra gas money I had left him wasn't enough even though I only used 1/8 tank. Only went 62 miles, not the 110 I paid for in advance. His debit and credit card machine didn't work so I had to get cash from a ATM machine and paid extra fee for that. He said something about turning back the odometer which why it showed a refund. I took pictures of gas gauge and odometer before I handed in the keys. I have proof I barely used it. This experience has soured me of your company. My next step is to make a report to the Better Business Bureau. I won't used U Haul anywhere again.james P.