Hire a knowledgeable person. Checking truck out took 45 minutes told us we were lucky he was there because he doesn't usually come in that early.Marjorie J.
Customer Reviews for FREE Used Cars Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
my pick up location was to be North London. I had to go all the way to Woodstock, Ontario to pickup.. No trailer in all of London?? Very inconvenient as I was doing a long haul from London to Brockville which delayed my move by hours.Heather C.
No one was at location and no answer at all phone numbers. Had to call main number to find out if we could leave trailer without personnel on site.Traci W.
Ted was great, he was very helpful, gave us good instruction and advice. We rented a vehicle towing trailer, it worked perfectly and, as first time towing anything, it was a positive experience. Check in and check out was quick and easyVeronica W.
Customer did not leave a comment.Bob M.
Thank you for not disappoint us!Donald M.
Not a thing, you were very helpfull. Thank youColin W.
The owner at this location was very helpful and kind!linda K.
Super helpful and friendly service A+Kevin C.
Customer did not leave a comment.robert T.
Business owner here was great to deal with. Very friendly, accommodating and provided excellent customer service. This was my best uhaul experience to date.Trevor M.
Would have been helpful that the location booked in my confirmation email was the same where the truck was to be picked up! Also, I did not care for the signing in and such on line, why can't there be a person at a counter involved? What if I did not have a smart phone? I won't be going with UHaul again if the same ridiculous signing in and out procedure is insisted. Handing this off to the internet smacks of laziness on UHaul's part. Are people so lazy these days that someone can't or won't work a counter and deal with a customer anymore???peter B.
better office accommadations, kinda rough looking in there, otherwise service was goodJulia E.
Customer did not leave a comment.Richard K.
I wouldn't recommend UHaul to anyone. I made a reservation a month in advance and then was advised the day before my move that there wasn't a truck available. I ended up calling all dealers in Woodstock to find one. I called the location where I was supposed to pick up the truck and they told me that the truck went for repairs. They called me to inform me that I could pick up my truck in Chatham @ 2:45pm. They wanted me to drive 2 hours to pick up the vehicle - drive back to my location - and return it - back to that location. I ended up having to make 2 trips - by renting a trailer on Sunday. Then I received a charge the following Monday for .86 cents for going over the mileage allowed. I put $200 dollars of gas in the truck - plus what I had to put in my vehicle to haul the trailer. The reservation was confirmed on Feb 28th via email. The location where I did pick up the truck to use was very helpful - UHaul - should be called NOHaulâ€¦!!Michelle M.
Don't change a thing, great service, great help, an absolute pleasure to deal with. This pick up location was 40 minutes away from me to get to, but after the service, your pleasantness, your helpfulness and just overall dealing with you, I would drive 2 hours to deal with you again. Thank you, thank you and please keep up your amazing services.ADRIANLAWRENCE K.
Unable to think of something to improve on!!!!Alex F.
Customer did not leave a comment.Jerry C.
Happy with overall qualityRichard M.
Customer did not leave a comment.Alexander M.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.MICHELLESUZANNE F.
Polite and very courteous staff. The trailer I rented worked out perfectly for my needs.William N.
Owner was very helpful. Rental and pickup were easy.Peter D.
Customer did not leave a comment.Angeline H.
Great service and communicationROBERT M.
I had to go to 2 other U-Haul locations in Woodstock, before going to London to be told that there was a trailer at this locationAARON W.
I have rented here many times. It is my preferred U-haul centre in Woodstock. It is dirty. The office is small & cramped. On the good side It's easy to get in and out - big lot. No hassles. It's pretty much a one man show, so he's not always able to be there (Sundays + late). So, plan ahead, confirm online and everything will work out fine. I have rented here many times and never been overcharged or had an issue. I will rent here again.Charles S.
Really nice serviceCarlos G.
Tom (I hope that I am got his name right) is great. There was a mixup with my original booking (it was made at another office) and he went out of his way to address things and make things happen.DOUGLASW P.
Ted was great! He drove to my pickup location, 3 hours from my home, to get the truck. saving me a lot of time and kms on my rental. He saved me from the nightmare that is uhaul corporate. Thanks Ted 5 stars!roy P.
Customer did not leave a comment.John W.
I don't believe anything. He was very polite and helpful. Friendly. He sells used cars and yes it may look untidy but we're renting a trailer not a room. Again he was awesome.WILLIAMA H.
I was supposed to pick up the trailer at 9:00A.M. and the owner was 10 minutes late getting there. 2 of the tires on the trailer had age cracks on them, luckily I wasn't going very far with it. The last time I rented a trailer from you it was a car hauler that I took from London to North Bay and it was in excellent condition. I wouldn't have trust the tires on this last trailer I rented for a trip like thatâ€¦..Jerry K.
Needs a new POS terminal.MICHAEL C.
Customer did not leave a comment.PETER W.
This is not so much about location as to service. I wanted a trailer on May 30 not May 29 `but the gentleman at used car dealer does not work Sundays - so why was i sent there in the first place. He actually wanted me to take it May 28 free of charge so he would'nt have to come in on Saturday. Kitchener has locations open on Sunday. Secondly i returned it at 5 pm on June 1 not June 2 but of course place was closed up for the day, so i get charged an extra day due to a lax work ethic on behalf of your vendors or i choose to upload my own return but thats same as paying anyway. Thanks for the lesson. Wont be backLAWRENCE B.
Customer did not leave a comment.CHRISTOPHERWAYNE G.
Ted was very professional and kind. He helped me receive my truck quickly and answered all of my questions. Thanks a million.Srdjan V.
Customer did not leave a comment.MICHAELO L.
Customer did not leave a comment.ARTEM V.
Customer did not leave a comment.Graham C.
We had the rental booked for a 10 am pickup, called the number multiple times no answer, nobody was there until 10:30am. Terrible customer service.Todd J.
Very nice gentleman. He helped us very much.Barry M.
Very helpful gentleman however this place was 30mins from where my scheduled pickup was supposed to be. I was called the day before and told my booking couldn't work and I have to drive here instead of Cambridge or cancel. Adding time, money and aggravation to an already busy day. No fault of this place just bad management from Uhaul and defeats booking in advance to avoid this.Jeremy C.
This location was disorganized and disgustingly dirty. As a woman alone, I felt nervous and vulnerable. The open sign wasn't turned on, and there was no clear place to enter the â€œofficeâ€. Inside, there were two men, neither wearing a mask ( this during a pandemic lockdown) and the office was filthy, obviously not disinfected. The man working there wasn't helpful, was rude and unfriendly. I couldn't get out of there fast enough. I would NEVER recommend doing business here.Christine P.
Easy and quick pick up. Trailer was prepped and ready to roll. Communicate for drop off was clear.MARKJ V.
Customer did not leave a comment.kurtis E.
Ted was great very helpful will definitely recommend this locationSHADIMARK H.
Great job by Staff (Ted), went above and beyond. The trailer was clean and ready to use. I will be back at this location for my next requirements. Thanks for the great service. Best in Woodstock, ON !!!! L.P.lazar P.
I have rented from a number of U-Haul locations. The U-Haul agent at FREE Used Cars is by far the friendliest and easiest to deal with that I have encountered. His location is not the closest to me, but I have rented from him twice now and this will be my location of choice in the future.Robert F.
Customer did not leave a comment.ROBERTANTON A.
Customer did not leave a comment.William B.
Customer did not leave a comment.Dalton M.
Having rented U-Haul trailers from several different locations, this agent was the friendliest and most efficient that I have encountered. Most appreciated!Robert F.
drove 40 minutes away from closest UHaul location as local (even though did promise when originally ordered) could not supply. Arrived at alternative site only to have no one there to accept my reservation and get me on my way within a proper timeline of set meeting time. They arrived over an hour late and 1.5 hours after I had arrived to get process completed. Poor apology and filthy location alongside no Covid rules being followed by owner!mike W.
Customer did not leave a comment.Dan H.
Very helpfulNancy K.
great service, nice guy, had absolutely no problems, in and out quicklyGREG C.
Customer did not leave a comment.Dylan C.
The gentleman who has helped me two different times is extremely pleasant and kind. He is thorough and thoughtful and sets up for you. He is helpful with his knowledge and makes sure you are all ready when before you leave . I have rented twice now and would go there again in the future.Moriah E.
Nothing, Ted is the best!Tim B.
Customer did not leave a comment.James F.
Employee was friendly, but made a mistake when telling us our included mileage which ended up making us pay more than necessary. Building is also dirty and has mold.Rodney L.
Prompt and friendly service.JUSTIN C.
Close to us and dropped off after hours. Instructions online were easy and key drop box was also very clearly placed. Thank youJohn B.
The gentleman was extremely nice and very helpful. Thank youMoriah E.
Arrived at 9am and the office wasn't open. Called phone number and someone showed up 20mins laterJames Y.
Customer did not leave a comment.paul B.
Called numerous times to arrange drop off during working hours no answer. Went to drop off unit, agent very rude.Jerome P.
Customer did not leave a comment.Dylan M.
The agent called the day before to confirm my truck was ready for me, and on pickup day, after I called ahead to advise I was running behind schedule because of winter road conditions, also worked me to accommodate the delay. He had the truck pulled out, cleared of snow, and ready to go! Fantastic service, nice wide road in and out, and a gas station super close for those needing to refuel trucks prior to drop off.Mark B.
Did not provide the flat dolly we ordered. Told us to ask for money back at the drop off. Drop off location said they weren't able to give money back and had to charge me for the flat dollyShahn W.
I was entitled to refund of approximately $50 When I got there he said the extra gas money I had left him wasn't enough even though I only used 1/8 tank. Only went 62 miles, not the 110 I paid for in advance. His debit and credit card machine didn't work so I had to get cash from a ATM machine and paid extra fee for that. He said something about turning back the odometer which why it showed a refund. I took pictures of gas gauge and odometer before I handed in the keys. I have proof I barely used it. This experience has soured me of your company. My next step is to make a report to the Better Business Bureau. I won't used U Haul anywhere again.james P.
When someone pre-books a trailer a week in advance, only to receive an e-mail the evening before pick up that you need to pick up 40 minutes drive away in another city. And then have John the SW Ontario manager argue with you because it's the first of the month and I should booked a month in advance.Jamie R.
It was close because it was sundayWilliam L.
Ted was great to deal with, and very accommodating. I'll be a return customer for sure!Jay B.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.robert H.
Customer did not leave a comment.Terry R.
The nicest man you can meet. As honest as the day is long. This is important !!!!!Tim H.
Customer did not leave a comment.rob W.
Ok for dropping off.Stephen C.
This return depot was a run down used car lot not very inviting. There was a key box outside to drop off keys. Nobody around to talking to on the weekend.CLAUDE K.
Be on time!Gerry E.
Customer did not leave a comment.John B.
Littlw room to drop trailer. No area was specified either and no one was there.Deborah E.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.Linda M.
It was after hours. no interactionScott K.
Horrendous service. Did not leave key out for early pick up. Took no responsibility. Unreachable. I waited 2 hours for him to show up while 15 people waited at my house.Stephen S.
Customer did not leave a comment.Harold B.
The wiring for the lights didn't work. Had to wait to have it repaired. There should be a jack on the trailer tongue. The tongue weight is very heavy and very difficult to hook up by yourself! Other the the wiring, the trailer was clean and in relatively decent condition.Kevin S.
Customer did not leave a comment.Joe R.
Excellent service with a commitment to customer satisfaction.Andreas H.
Customer did not leave a comment.John B.
Servicer lied about blanket purchased and overcharged . Also did not make a note on file to prevent being charged again.connor M.
Thanks to U-Haul call centre and the pick up location. Great to deal with.Rob D.
Have the trailer ready to go and not behind a bunch of vehicles. We called well in advance of pick up to ensure it was ready and it was notmike W.
Owner was late opening the Store. Had issues with the Billing Process. Very Low Inventory...no real selection of vehicles for rent.gordon B.