Everything was great with the rental and the pick up/drop off location but my total was $215 and was charged to my credit card and and that’s fine but yesterday another $10.80 was charged for no reason to my credit card. It had more gas than when I picked it up/12 blankets were returned and no damage and I returned it 7 hours early so why the $10.80 charges?
Shawn F
Customer Reviews for Freedom PCS
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service. Thank you.
Kathleen SThe owner was very professional and communicated with me at all at, I would recommend to family and friends
stacey wI was told 29 dollars and while I don’t rent uhauls a lot, I’m not positive how the rates go, but 30 dollars and 60 are kinda two different things.. just wish it was explained to me the fees before telling me a certain amount and charging my card another. Otherwise, the gentleman up front was very sweet and patient, great service.
Makayla VIts was great doing business here.
Noble THe also went out of his way to help me! Great service
Teressa MGood price, reliable
ANDREW THe’s helped me make it to my furniture pick up after I received the worst trailer ever from 1099 Jefferson location.
MICHAEL WI was charged an extra day. I paid when I picked up at 430pm Tuesday returned it Friday. That is 3 days, not 4. I was charged an extra day.
JENNIFER TA trailer is needed at that location. They didn't have one to haul my zero turn.
Terry BThe location and customer service representative was fine. I was charged 2 times for 1 truck. I was told the truck was due back the next day by 6:00m9p.m I was charged 21.55 then 1.08 on the 2nd day. I returned the truck and customer service representative told me I owe 34 40 plus 43.00 for miles.. i used the truck the day I rented it the second day I did not use it. I cleaned it spice and span clean and returned it. When I returned it I had already paid a total of 134.43. The next day customer service representative called me saying I owe 43.00 more!!
DONNA AVery nice and helpful!
Darlene Sthe suffered a broken spring ‘u’ bolt r route but trailer was replaced with another one and no problems.
LOUIS PContinue to do well. May God bless
DALVIN SJust keep being a good place to do business. Thank you
DAVID GHe was very accommodating and made this process very simple. It ended up being after hours and he was very helpful and friendly. Haven’t seen this kind of service in quite a while. We’ll be back.
ALLEN JI’ve used this site several times. Always good experience.
Don HNeed more U-Haul’s every time I try to rent in Dublin no U-Haul’s on Saturday & he is only one open why???
Stephanie RThe return process was easy.
Tracy CThe gentleman was friendly.
Kadene KBroken glass in the box truck. The person working was kind enough to sweep up the glass and place in trash can. The fuel take was at a quarter tank but the paper work I received showed three quarters full. I told the gentleman about the difference and he ask me to take a picture of the gauge and show to the destination drop off. There was a little over a quarter tank when I dropped off. I explained to the gentleman at the drop off location and showed him the picture I took before I left the parking lot of the pickup location. After drop off I received a receipt by email and had been charged an extra $40.00 to fill the tank to the three quarter mark!!
John CAwesome service!! Easy instructions! Great location!
bradon bNothing because I received excellent service and will recommend them to everyone that I may see that needs there service thank you again 😃
rhonda mMy fiancé motorcycle broke down an hour and a half away form home. We called SEVERAL places and no one was willing to help. Got on the phone with a lady named Sharon from the 800 number... she was AMAZING. She was able to find us a trailer close by and reserved it for us over the phone so when I got there all I had to do was confirm the trailer number to pick it up. Was so blessed to have such an amazing person help us get him and his bike off the side of the rd. Wish I could tell her thank you again
samantha mNo improvement on my part. Everything was excellent.
ETHEL PContinue to provide courteous service. I was treated in an excellent manner.
Barbra MRefunds for unused millage would be great!
Tara PGreat customer service
MAXIE CU-Haul rental sites should be required to submit details of cleaning prior to rental or make note of the lack of cleaning in the paperwork and not charge the incorrect party a cleaning fee
Charles WChris was very personable and represented U-Haul very well... Thanks, Greg M
Greg MGreat customer service
Faith PAgent was super nice. Ensured I had it hooked up right. In and out.
Brett RChris was a great help in making my truck selection and reservation. I would recommend him when anyone needs a truck rental.
Bill hVery pleased!!
jerome wI Will not go anywhere else to rent my UHAULS. Chris is the best. Thank you freedom pc’s.
Jason FCouldn’t check the truck in myself and the it was no one at the location for several days.
Ikea CChris is always polite professional and fast. He keeps all the equipment clean and up to date. I deal with him all the time. Thanks from pcs.
Jason FKeep tenants informed of rate increases and maintenance. Have better security especially for outside bathroom, entry gate, and lightings of all units. Very dark along back of facility. Lights don’t work. No refunds. No auctions
Jacqueline JNo need for improvement. The employee was pleasant to interact with, proficient with the reservation process and most helpful getting the 5x8 trailer connected and ready for use. Thanks to him!
John MBe more organized, it took the person like 20 min to find the keys to get the vehicle.
zavierr CMr Chris is the best. The nicest man. Professional and knowledgeable.
Jason F