Customer Reviews for Freedom Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Freedom Road Self Storage

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Trevor G. on

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Shannon S. on

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Lindsay P. on

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The people at this location are always very helpful and friendly, I would recommend this site for rentals to everyone! I don't see any improvements needed!

jeremiah F. on

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Jeff G. on

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Kathy was great - helpful and knowlegable! :-)

JOHN M. on

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Robin L. on

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Darla P. on

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As a first time renter I felt that the location who took my order should have done a better job informing me what needed to be done. I happened to stop in at the location 2 weeks prior and they told me about needing to have the connection for the lights and a ball for my hitch. I would not have had either one if I had not stopped. This should have been told to me when I rented. They also did not inform me that I would have to connect the trailer myself to the hitch. I came unprepared and had to go back home for assistance. Fortunately I gave myself enough time and everything worked out. But if I had been on a tighter schedule it could have been an issue

Jerry K. on

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Great staff, friendly and helpful.

Michael K. on

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justin D. on

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Frank K. on

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The truck I rented was not built to accommodate a 6 foot 4 inch person. My knees were against the dashboard and I could not adjust the outside mirrors to meet my safety requirements. VERY UNCOMFORTABLE for an 8 hour drive.

Paul K. on

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Truck was as great as the person behind the desk.

Ronald L. on

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Everything was great.

Brian H. on

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The customer service is amazing here! I will choose this location from now on!!!!

Amy W. on

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parker R. on

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ANDREW K. on

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Kristin I. on

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David Z. on

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Joshua C. on

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Zachary O. on

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YVONNE B. on

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Excellent Service.

brian S. on

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We were told by customer service to be there by 6 when they closed. I got there at 5:49 and when I pulled in the lady was sitting her car and said “were closed what did you need?” I explained what UHaul said over the phone and she got out with an attitude saying she doesn’t know why Uhaul does this. I had a great experience with uhaul and the actual equipment but the location I would never go back to.

Sylvia C. on

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Georgia R. on

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Great key drop off.

Natalie W. on

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Charles G. on

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Offer locations that are closer to the person. There are several locations closer to me but this was the only drop off location offered.

Dennis L. on

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The truck was not swept out. I had to sweep it out at home, there was a dirty sock and left over debris. We were told multiple times by Kathy she was 1 minute or 2 minutes from opening. We were there a couple mins early but didnt expect her to help us until 9:30am. The fuel was just under a half tank but I still signed for 1/2 tank. She was complaining the entire time about the Uhaul software system. I don't think complaining to customers about Uhaul's own internal software is professional.

Brandon M. on

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The women working took forever to wait on me while she was doing paperwork. We had folded the covers, but did not bag. She then took 10 minutes to re-park the truck and bag the covers. She did not care about the customers time, rather hers only. The process should be to check the gas gauge and then process the paperwork and get the customers out the door. I had to wait 20-30 minutes when it could have taken 10, max. If she would have been busier, this would not be sustainable. Terrible service and experience.