Customer Reviews for Freedom Road Self Storage
(U-Haul Neighborhood Dealer)

257 reviews

925 Freedom Crider Rd   Freedom, PA 15042
(@ Rt 989)

(724) 774-6305

Location Hours

  • Mon: 9:30 am - 4:30 pm
  • Tue: 9:30 am - 6 pm
  • Wed: 9:30 am - 4:30 pm
  • Thur: 9:30 am - 6 pm
  • Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 4/24/2021: Closed

Services at this Location:

Contact Us

(724) 774-6305

925 Freedom Crider Rd
Freedom, PA 15042
(@ Rt 989)

Services at this Location:

Location Hours

  • Mon: 9:30 am - 4:30 pm
  • Tue: 9:30 am - 6 pm
  • Wed: 9:30 am - 4:30 pm
  • Thur: 9:30 am - 6 pm
  • Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 4/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
1.0

After dropping off my U-Haul rental, I made contact with the worker. She had a very rude tone to her voice and asked if I had completed the mobile version truck rental return? I told her I was not aware of that step and asked her if she could complete it herself. She then asked me to attempt to use the app on my phone. I did in fact locate the directions to perform the rental and completed all of the steps. At the end, I asked her about my dozen rented pads and the towing trailer. She informed me that my guess is as good as hers and she had no idea. I washed my hands of the situation as long as I am not overcharged and walked away.

JOSEPH S. 
Rating:
5.0

The phone ck in was a bit much. It will be nice to get back to a human check in.

Peggy S. 
Rating:
2.0

Closed on weekends is not helpful. Someone should have told me to download the app for checkout as the closeout process does not work on the website. I was on hold forever before i figured out i needed to use the app

Keith S. 
Rating:
4.0

Customer did not leave a comment.

Clayton W. 
Rating:
4.0

Good customer service

David Y. 
Rating:
3.0

Customer did not leave a comment.

Trevor G. 
Rating:
3.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

The people at this location are always very helpful and friendly, I would recommend this site for rentals to everyone! I don't see any improvements needed!

Lindsay P. 
Rating:
4.0

Customer did not leave a comment.

jeremiah F. 
Rating:
5.0

Kathy was great - helpful and knowlegable! :-)

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
4.0

As a first time renter I felt that the location who took my order should have done a better job informing me what needed to be done. I happened to stop in at the location 2 weeks prior and they told me about needing to have the connection for the lights and a ball for my hitch. I would not have had either one if I had not stopped. This should have been told to me when I rented. They also did not inform me that I would have to connect the trailer myself to the hitch. I came unprepared and had to go back home for assistance. Fortunately I gave myself enough time and everything worked out. But if I had been on a tighter schedule it could have been an issue

Darla P. 
Rating:
5.0

Great staff, friendly and helpful.

Jerry K. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

justin D. 
Rating:
5.0

The truck I rented was not built to accommodate a 6 foot 4 inch person. My knees were against the dashboard and I could not adjust the outside mirrors to meet my safety requirements. VERY UNCOMFORTABLE for an 8 hour drive.

Frank K. 
Rating:
5.0

Truck was as great as the person behind the desk.

Paul K. 
Rating:
5.0

Everything was great.

Ronald L. 
Rating:
5.0

The customer service is amazing here! I will choose this location from now on!!!!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

parker R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Kristin I. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
4.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Zachary O. 
Rating:
5.0

Excellent Service.

YVONNE B. 
Rating:
2.0

We were told by customer service to be there by 6 when they closed. I got there at 5:49 and when I pulled in the lady was sitting her car and said “were closed what did you need?” I explained what UHaul said over the phone and she got out with an attitude saying she doesn't know why Uhaul does this. I had a great experience with uhaul and the actual equipment but the location I would never go back to.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Great key drop off.

Georgia R. 
Rating:
4.0

Customer did not leave a comment.

Natalie W. 
Rating:
2.0

Offer locations that are closer to the person. There are several locations closer to me but this was the only drop off location offered.

Charles G. 
Rating:
2.0

The truck was not swept out. I had to sweep it out at home, there was a dirty sock and left over debris. We were told multiple times by Kathy she was 1 minute or 2 minutes from opening. We were there a couple mins early but didnt expect her to help us until 9:30am. The fuel was just under a half tank but I still signed for 1/2 tank. She was complaining the entire time about the Uhaul software system. I don't think complaining to customers about Uhaul's own internal software is professional.

Dennis L. 
Rating:
1.0

The women working took forever to wait on me while she was doing paperwork. We had folded the covers, but did not bag. She then took 10 minutes to re-park the truck and bag the covers. She did not care about the customers time, rather hers only. The process should be to check the gas gauge and then process the paperwork and get the customers out the door. I had to wait 20-30 minutes when it could have taken 10, max. If she would have been busier, this would not be sustainable. Terrible service and experience.

Brandon M. 
Rating:
3.0

Problems with new software reservation but rep did good job in resolving

Todd S. 
Rating:
5.0

Cathy the lady at the desk was real friendly and helpful.

bill G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

They were so friendly and helpful there i would recommend there place to everyone they were very professional and helpful thank you for your help

Gary H. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
2.0

The drop off location was not convenient for us and included a drive through narrow mountain roads.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
5.0

I've rented a lot of u haul trucks in my day and the woman who checked us out was nothing short of amazing. Friendly, thorough, informative and actually made sure to help set the mirrors before leaving to ensure safety. She should teach classes to other locations because she absolutely sets the bar for exceptional customer service

alison M. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
3.0

Customer did not leave a comment.

Shacara B. 
Rating:
5.0

Customer did not leave a comment.

quiana W. 
Rating:
4.0

I had to drive about 4-5 miles out of m y way to get the truck then back the same amount of miles to return the truck this cost me money and upset me the place was pleasant in understanding but said they could do nothing about the extra mileage.

jamie S. 
Rating:
4.0

Maybe have two employees working so when a customer is being waited on and another customer comes in to drop keys off or to pick up a truck no one has to wait or be interrupted. This happened when we were picking up our truck. The lady behind the desk that waited on us was very pleasant I just felt bad because the gentleman that came in was very impatient. Hats off to her for keeping her cool. She did a good job handling everything.

jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Tonia N. 
Rating:
5.0

Customer did not leave a comment.

Milagors G. 
Rating:
5.0

Customer did not leave a comment.

Clay B. 
Rating:
3.0

Customer did not leave a comment.

rose C. 
Rating:
4.0

Better notification system so uhaul rental location knows that I rented a uhaul online and could expect me. Better computer training for rental locations.

PHILLIP S. 
Rating:
3.0

The on-line order did not show up in the computer system. Had to wait at least twenty minutes.

Melissa T. 
Rating:
4.0

Customer did not leave a comment.

Alexandra H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
3.0

Hook up the trailer for all customers.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Fix technology... some issues with picking up truck due to computer problems

Neena D. 
Rating:
4.0

Called to be sure the truck was in the right place - Customer service person was sweet and confirmed the truck rental was correct.

Debra S. 
Rating:
3.0

Customer did not leave a comment.

amanda K. 
Rating:
5.0

Customer did not leave a comment.

JAIME K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Top notch customer assistance. Good solid people with excellent people skills. This is so important.

Boerre B. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
1.0

Customer service was awful. I will not be using Uhaul ever again. $210.00 to rent a 10' truck one-way thanks to a bunch of added fees that were never discused.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

arriauna J. 
Rating:
1.0

The customer service was horrendous. Cathy (the front desk representative) was very rude. I had asked for assistance in connecting the auto transport and she refused to assist. Mary Rose (the other front desk representative) assisted as best should could; she was very polite and also embarrassed by Cathy's attitude. Comments from Cathy such as: "It's U-haul, not We Haul" "Here's the directions; you can hook it up yourself to your little heart's content" left me frustrated and feeling helpless. Only when I explained that it could be very dangerous if not hooked up correctly, that Mary Rose called the manager and he came out to assist. When he got there, it was discovered that the safety chain was defective and he had to replaced. We finally got my the transport hooked up and my car loaded but it was very disheartening to encounter such incompetence. Last but not least, when I dropped off at Two Notch Rd. in Columbia, it was discovered that this location overlooked the bolts on the safety chain which had one missing (very dangerous!). The rep. at Two Notch Rd. was very polite and reported this finding to the corporate office.

BRIEN B. 
Rating:
5.0

Staff is very friendly in Freedom!

Jessica F. 
Rating:
5.0

I dropped off after hours and I'd just have liked to have a note in my contract paperwork or something on where/how to leave the trailer. I didn't want someone to take it, so we tucked it back beside the bigger U-Haul trucks. Otherwise, very close to my new place and easy to find. Would use again!

kelly S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

I was not informed about the change in pick up location. However, multiple false notes were written in the record saying that I was. This lead to me being blamed for U-Haul's screw up, especially by the employee at this location. She accused me of lying and was very rude.

ALEXANDRIA N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
2.0

The woman running the office at the storage place was rude and constantly told us to call U-Haul and she couldn't help us with anything.

Forrest K. 
Rating:
3.0

This rental was for an Auto Transport trailer. My only complaint is that this location for the trailer pickup was 13 miles from the pickup location for the U-Haul truck that I got to pull it. It required a 26-mile round trip to get this trailer.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

CLAY B. 
Rating:
5.0

Performed an after-hours drop off sink cannot comment on the facility or staff, however the exterior and parking lot were accessible and easy to navigate.

Greg A. 
Rating:
3.0

Equipment was faulty. Wheel strap was ripped half way thru strap(unsafe), dolly was out of alignment and ratchet was faulty. Facility operator didn't offer to help me attach the dolly to the uhaul truck.

ROBERT S. 
Rating:
3.0

Every time I've ever rented a uhaul trailer the location hooked up the trailer. I sent two girls to get the trailer and they had to hook it up themselves. Trailer worked fine and the location is convenient.

MARTA M. 
Rating:
5.0

Excellent customer service. Knowledgeable attendant with a sense of humor. All services were exactly as described.

CARRIE R. 
Rating:
3.0

Overall the vehicle was in good condition and served our needs well. However, the left front tire was quite under inflated and required several minutes to get it back up to normal pressure. The pick up location apparently did not have the equipment to service the tire so had to use my own pump.

GORDON M. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Very helpful staff member

chris T. 
Rating:
5.0

Nothing. No problems at all. The setup, pickup and drop off were perfect. Next time I rent, even though it is not the closest location, I would and will rent from Freedom Road Self Storage. Great Customer Service.

Darrin C. 
Rating:
5.0

Customer did not leave a comment.

TRACY N. 
Rating:
3.0

Customer did not leave a comment.

LARRY R P. 
Rating:
4.0

Everything went well, paperwork was timely and equipment clean and in working order.

Jason R. 
Rating:
5.0

Oil light was on and it ran rough. I had the 26ft. truck. Kathy was WONDERFUL! Place was packed but she handled it like a professional! Thank you

TRACY H. 
Rating:
5.0

I used a night drop. Very easy and convenient.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

JAY H. 
Rating:
4.0

The online reservation system, at least in my case, left alot to be desired. We reserved at one site, only to be emailed and changed to another. A phone call to clarify led us from one operator to another, from natioal to Maryland to Pennsylvania (who sounded like they were in their own kitchen). We did, however, receive excellent service and truck locally.

JAMES K. 
Rating:
5.0

Freedom self storage was great it was uhaul its self that was the failure I reserved a uhaul for pickup on broadhead road uhaul turned around and sent me a text that I had to pick up in Freedom 7.5 miles out of my way I then had to things transportation there my original reservation was for 24 hours when I got there it was only booked for 12 so I had to things transportation to get it back 7.5 miles because freedom owns their trucks and they have to be returned there so I had to pay about 15 dollars in mileage plus 15 in gas plus the rental fee and the mileage I actually used to move it was about 21 miles total on the truck 15 of which was picking up and dropping off the truck so I ended up playing inn total about 77 dollars for a 19 foot truck and 5 miles of moving because a truck wasn't at the location I had reserved it for.

Loni R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL P. 
No reviews have been submitted for this location.

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