After dropping off my U-Haul rental, I made contact with the worker. She had a very rude tone to her voice and asked if I had completed the mobile version truck rental return? I told her I was not aware of that step and asked her if she could complete it herself. She then asked me to attempt to use the app on my phone. I did in fact locate the directions to perform the rental and completed all of the steps. At the end, I asked her about my dozen rented pads and the towing trailer. She informed me that my guess is as good as hers and she had no idea. I washed my hands of the situation as long as I am not overcharged and walked away.JOSEPH S.
Moving Truck Rental in Freedom, PA at Freedom Road Self Storage
(U-Haul Neighborhood Dealer)
Freedom, PA 15042
(@ Rt 989)
Services at this Location:
- Mon: 9:30 am - 4:30 pm
- Tue: 9:30 am - 6 pm
- Wed: 9:30 am - 4:30 pm
- Thur: 9:30 am - 6 pm
- Fri: 9:30 am - 4:30 pm
- Sat: 9:30 am - 4 pm
- Sun: Closed
Special Operating Hours
- 4/12/2021 - 4/24/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Freedom, PA 15042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The phone ck in was a bit much. It will be nice to get back to a human check in.Peggy S.
Closed on weekends is not helpful. Someone should have told me to download the app for checkout as the closeout process does not work on the website. I was on hold forever before i figured out i needed to use the appKeith S.
Good customer serviceDavid Y.
The people at this location are always very helpful and friendly, I would recommend this site for rentals to everyone! I don't see any improvements needed!Lindsay P.
Kathy was great - helpful and knowlegable! :-)Jeff G.
As a first time renter I felt that the location who took my order should have done a better job informing me what needed to be done. I happened to stop in at the location 2 weeks prior and they told me about needing to have the connection for the lights and a ball for my hitch. I would not have had either one if I had not stopped. This should have been told to me when I rented. They also did not inform me that I would have to connect the trailer myself to the hitch. I came unprepared and had to go back home for assistance. Fortunately I gave myself enough time and everything worked out. But if I had been on a tighter schedule it could have been an issueDarla P.
Great staff, friendly and helpful.Jerry K.
The truck I rented was not built to accommodate a 6 foot 4 inch person. My knees were against the dashboard and I could not adjust the outside mirrors to meet my safety requirements. VERY UNCOMFORTABLE for an 8 hour drive.Frank K.
Truck was as great as the person behind the desk.Paul K.
Everything was great.Ronald L.
The customer service is amazing here! I will choose this location from now on!!!!Brian H.
Excellent Service.YVONNE B.
We were told by customer service to be there by 6 when they closed. I got there at 5:49 and when I pulled in the lady was sitting her car and said â€œwere closed what did you need?â€ I explained what UHaul said over the phone and she got out with an attitude saying she doesn't know why Uhaul does this. I had a great experience with uhaul and the actual equipment but the location I would never go back to.brian S.
Great key drop off.Georgia R.
Offer locations that are closer to the person. There are several locations closer to me but this was the only drop off location offered.Charles G.
The truck was not swept out. I had to sweep it out at home, there was a dirty sock and left over debris. We were told multiple times by Kathy she was 1 minute or 2 minutes from opening. We were there a couple mins early but didnt expect her to help us until 9:30am. The fuel was just under a half tank but I still signed for 1/2 tank. She was complaining the entire time about the Uhaul software system. I don't think complaining to customers about Uhaul's own internal software is professional.Dennis L.
The women working took forever to wait on me while she was doing paperwork. We had folded the covers, but did not bag. She then took 10 minutes to re-park the truck and bag the covers. She did not care about the customers time, rather hers only. The process should be to check the gas gauge and then process the paperwork and get the customers out the door. I had to wait 20-30 minutes when it could have taken 10, max. If she would have been busier, this would not be sustainable. Terrible service and experience.Brandon M.
Problems with new software reservation but rep did good job in resolvingTodd S.
Cathy the lady at the desk was real friendly and helpful.bill G.
They were so friendly and helpful there i would recommend there place to everyone they were very professional and helpful thank you for your helpGary H.
The drop off location was not convenient for us and included a drive through narrow mountain roads.Bryan M.
I've rented a lot of u haul trucks in my day and the woman who checked us out was nothing short of amazing. Friendly, thorough, informative and actually made sure to help set the mirrors before leaving to ensure safety. She should teach classes to other locations because she absolutely sets the bar for exceptional customer servicealison M.
I had to drive about 4-5 miles out of m y way to get the truck then back the same amount of miles to return the truck this cost me money and upset me the place was pleasant in understanding but said they could do nothing about the extra mileage.jamie S.
Maybe have two employees working so when a customer is being waited on and another customer comes in to drop keys off or to pick up a truck no one has to wait or be interrupted. This happened when we were picking up our truck. The lady behind the desk that waited on us was very pleasant I just felt bad because the gentleman that came in was very impatient. Hats off to her for keeping her cool. She did a good job handling everything.jennifer C.