This was just a dirt lot with a run down building and no security or lights. Very inconvenient location in the middle of nowhere. It made us a bit nervous just dropping a trailer there in the pitch dark.
Peggy A
Customer Reviews for Freedom Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
VERNON AThere was not any staff available to assist, and this was on a Saturday, a very typical moving day for a lot of people, especially near a college town extremely disappointed in U-Haul at the Fort Collins location,
Michael HThe person we worked with (I did not catch her name) was very helpful and through with her explanation of the rental agreement. She went over everything with us. She was awesome!
MARILYN LThe uhaul representative on location was extremely helpful and informative, and made the process a breeze! Great experience.
William LCustomer service personified. Great place.
lauren hThis location is in the middle of nowhere. The porch of an old house that is cold and not comfortable for the customer or the employees.
Karyn TMy original location dropped the ball and didn’t prepare my truck. This meant the the morning of my moving I had to take an extra hour to drive to what looked like an abandoned building in a field to pick up U-Haul that didn’t have any of the equipment that I ordered ready for me. This also led to me being forced to drive an additional 20 miles. Unless U-Haul makes this right with the bill I would never recommend them.
Ross HBe on time when opening
William RDrop off was quick, I was in and out in 5 to 10 minutes.
Robert MVery cheerful, helpful and knowledgeable. Made dropping off fast and easy.
Lauri BPeople were very friendly and helpful
Randolph TApp process worked flawlessly.
Harold BThank you Sam. Our experience at a great.
MARILISE CPlease have someone call me
ANGEL VThe lock to get the key out of the box was very sticky and took multiple tries both times. I’d recommend using different locks or a different lock system. For the physical location, it was very dark with no street lights or anything upon return at night. This made it feel a bit unsafe/sketchy as it was also kind of out in the middle of nowhere. There was a motion light, but this only turned on briefly and didn’t stay on. Some sort of night lighting would be helpful as I had to shine my headlights on the lock boxes to see them and scan the code.
Elizabeth K