Customer Reviews for Freeport Truck Rental & Propane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Freeport Truck Rental & Propane

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Rosetta K. on

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Jeff R. on

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william b. on

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Keep up the excellent service and people skills

Gregory S. on

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Service was phenomenal.

Sue J. on

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Marissa R. on

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We will ALWAYS do all our Uhaul business directly with Casey! Outstanding service and stress free!

Frank R. on

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The only problem I had is the $110 hold on Friday, and the $130 hold on Sat for a total of $240 for a $40 truck!!! all on the weekend. NEVER had this happen before. put me in a bind for the rest of weekend.DID NOT authorize the $130 hold, not sure why, but not happy

Jim B. on

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Ryan R. on

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Trailer was not hooked up properly and came discounted

CURT W. on

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Couldn't be more pleased!

ron s. on

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Jim G. on

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Denny G. on

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john c. on

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need more 26 foot trucks for people to use for local moves

Tracy L. on

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Leonard M. on

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Painless experience.

Jennifer H. on

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Rebecca W. on

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Jovan M. on

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Jason K. on

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Darrell H. on

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Patrick w. on

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My experience from this transaction could not be improved. I made a reservation the day before. When I picked up the unit it was ready and the manager/owner was there to help as well when I returned it. It worked out great!

RANDALL B. on

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everything was great

Marigene W. on

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Rachel M. on

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The rental agent was very nice, and friendly. He started the truck for me and pulled it next to where I was parking my car. He explained the return policy very nicely. I will for sure be using this location with my next move.

Stan Z. on

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Attendant was very helpful, added extra blankets, went over the equipment in great detail, even had it warmed up for us!

Tina F. on

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Their's nothing to improve

Lee I. on

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Clyde B. on

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Casey is wonderful and nothing to change.

larry s. on

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Owner was completely helpful and after talking with him, realized that I shined his father's shoes when I was about 12 years old. Very sociable, kind and sincere. A pleasure to do business with. Truck was extremely clean and looked like brand new.

Michael P. on

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dropped off after hours. Casey always great to work with.

DARIUS L. on

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Richard W. on

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Casey Myers at Freeport Truck Rental and Propane went above and beyond to provide exceptional customer service for our rental. We will look to Casey first when reserving our future U-Haul rental needs. Casey gets our vote for the Top 100 recognition.

sherry B. on

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Great service!

micheal p. on

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Owner was exceptionally helpful and accommodating. Will definitely go there again.

gordy w. on

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Casey M. on

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Steve H. on

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Ron K. on

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Trailer was ready for pickup and in perfect working condition. Couldn't have been easier and staff was great to work with.

Michael D. on

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Nothing. Everything went good.

Falecia A. on

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Scott M. on

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Thank you!

Kelly S. on

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Lisa B. on

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DENIS V. on

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Great service

Jason M. on

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Jason M. on

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Wish there were more options on hand, but it was the weekend and Labor Day weekend.

NORMAN M. on

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Great customer service

Jocelyn W. on

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The manager, Casey was very kind and helpful. The location was well kept and easily visible. The truck I rented was clean and ran well.

DENIS V. on

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Very friendly and experienced staff member. Made renting easy and helped me make sure I rented proper equipment for my need, thanks.

Debbie E. on

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Have cheaper rates.

rory b. on

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Jacob C. on

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He told me I owed him 20$ for gas. little did he know I took pictures prior . also added on 2 miles for some reason when I told him this he laughed in my face and said "I'm in the truck business every day buddy and just kept laughing in my face. I have multiple pictures of miles and gas my request is you guys refund the 20$ he just took out of my pocket. You can reach me at 815 275 3882 thank you.

steven c. on

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This guy is really cool

Casey M. on

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Patrick C. on

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erica c. on

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We had a wonderful time!

Denise S. on

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Be a little more friendly and not act like an ass to the customer, the guy that was there when I picked the truck up was a little more friendly, but nothing to write home about, need attitude change.

Elizabeth B. on

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Very helpful and informative owner.Will use again!

Dean B. on

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Tina M. on

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ann e. on

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Excellent experience. I'll rent again.

Steve D. on

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Great customer service! Great to work with. Will work with this dealer again.

Patrick w. on

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Pick up and return went great. Everything was the way I expected!

Abigail L. on

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Nina T. on

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Worst experience ever!! Would like a full refund

Scott H. on

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Attendant was very polite

Robert H. on

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The entire process went very smoothly. We are extremely happy with the vehicle and the excellent customer service!

Tom K. on

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Casey & Crew, GREAT JOB!!!! THANK YOU

Randy t. on

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randy l. on

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jacklyn W. on

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I guess I should of call first to my sure there was a truck available for me to rent. Before I went out to the place to rent one. The guy was very nice to me. And he had one for me to rent and had it back to him before the next day. Thank you for being so kind to me and my daughter.

pat m. on

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The rental person was great and was very helpful

bonnie g. on

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The courtesy call to let me know the truck was in was greatly appreciated! Man very friendly and accommodating! At agency point in Galena, I understood that the truck would be available for pickup IN Galena. Make clear to customers that it may not happen.

Douglas F. on

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Owner was outstanding and very helpful. Very people friendly

Dave R. on

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Janelle B. on

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Great friendly service, prompt and reliable. Owner accommodated us on a holiday weekend, couldn’t have asked for better service.

Steve D. on

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doug e. on

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Marla D. on

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Cathy Z. on

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pennie m. on

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No contact with personnel dropped off after hours.

virginia b. on

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Very informative, professional and courteous!!! Superb customer service!!!

DWAYNE W. on

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Rental was hassle-free! An unexpected weather change caused us to move our rental date out for one more week, the change was made no problem whatsoever. Fast friendly service. Highly recommend this location.

katherine f. on

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Bill H. on

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Bonnie M. on

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Kirk M. on

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This place was super easy to work with and was very pleasant too. Will definitely try to line up a truck here if I need one in the future!

Ken H. on

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Joshua F. on

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Your go to person was pretty nice guy, I don't think you can improve his already impecable personality A++++ for great customer service

IRA K. on

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Snow was not cleared out Rental Vehicles were parked in the driveway blocking things employee was more concerned with other things than helping me

Dawn K. on

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Customer Service was great. This was a great experience at a stressful time. The Uhaul process was made easy for us thanks to Casey M.

Wendy S. on

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Casey is a great business man! I seen nothing that needed change!

Kathi M. on

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The charge ports didn’t work it was hard to keep my phone charged had to keep charging a charge bank so I didn’t have a dead phone

LORI U. on

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Casey was amazing during the reservation and pick-up process. Best experience i've had to date with u-haul.

Harold K. on

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Nothing....this business goes the extra mile in helping the customer and making it enjoyable at the same time.

duane s. on

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Top notch service from Casey! Casey went out of his way to try and find me the trailer that fit my needs. Thank you very much!

TOM L. on

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Chad M. on

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